Hotel addressDalblair Road
KA7 1UG AYR
How to reach the hotelGPS :N 55° 27' 38.37'' W 4° 37' 53.98''
Contact the hotel
- Tel. (+44)844/8159005
- Fax. (+44)129/2610722
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Mercure Ayr Hotel - hotel reviews in Ayr
Hotel code: 8344
Accorhotels.com customer reviews in partnership with TripAdvisor
"weekend in ayr"
15th February 2013, weebillyfaethewell, Motherwell, United Kingdom
recommend this hotel as its central for all your needs.would recommend as its clean and tidy and good service.the hotel also does good deals which include breakfast and an evening mealdont take my word for it ,try it.View management response »
Management responseDear GuestMany thanks for your comments following your recent stay with us, I am delighted that it was an enjoyable one.I will be sure to pass your words on to the team and we look forward to your next stay with us.Kind RegardsLindsay Steele
23rd January 2013, Bobbyn6753, Glasgow, United Kingdom
As usual had a wonderful weekend break, food excellent, service and acommodation very good, very friendly and courteous staff. all in all great time and value for money. Will be back probablu later in the year. thanks again.View management response »
Management responseDear GuestMany thanks for your feedback. I am delighted that you had another enjoyable stay with ourselves and I look forward to welcoming you back to the hotel in the near future.Many ThanksKind RegardsLindsay SteeleGeneral Manager
3rd January 2013, reklaw4, Leeds, United Kingdom
On first view the hotel is fine, however on closer inspection there are a few areas that could do with a little TLC, such as swim areas and jacuzzi tiling etc. Staff were all friendly, reception efficient, bar staff bit slow. Bed very comfortable considering were 2 singles pushed together. Was a little anxious about noise from street and entertainment in hotel but this quietened down at a reasonable time and i had a lovely deep sleep. Would stay here again if in the area. Good value for service.View management response »
Management responseDear GuestThank you for your feedback following your recent stay with us.I will be sure to pass your comments on to the team and hope that we will be able to welcome you back to the hotel on future visits to Ayr.Best RegardsLindsay Steele
"August stay in the Mercure"
13th October 2012, Mickey123_12, Dundee, United Kingdom
Enjoyed our stay, but service at breakfast on first morning was very poor. Not enough staff to cope with the demand. It appeared to be impossible to get a fried egg that was soft. Every morning as hard as rubber, even when I ensured I went up to get a fresh egg coming out of the kitchen. Seagulls very noisy and our car was such a mess with them. Not hotels fault, and they were very helpful in providing water with which to clean up the car.View management response »
Management responseDear GuestThank you for feedback following from your stay at the hotel.I am pleased that, on the whole, you had an enjoyable stay with us but I will be sure to pass your comments regarding breakfast on your first morning to the Chef and Restaurant team.Being a seaside town hotel we will always have an abundance of seagulls and the team will be more than happy to provide whatever assistance they can.I hope that you will consider staying with us on your next visit to Ayr and allow us the chance to welcome you back.Kind RegardsLindsay Steele
"excellent customer service and great facilities"
8th September 2012, acarse903010, Edinburgh, United Kingdom
Just a lovely hotel right in the centre of Ayr. Very welcoming and friendly staff with clean and modern bedrooms. I have stayed at the Mercure Ayr serval times and would recommend to friends and family in Aryshire.View management response »
Management responseDear GuestThank you for your comments regarding your recent stay at the hotel.I am delighted that you had another enjoyable stay with us. Your comments regarding the team will act as encouragement to continue to deliver the high level of service that we aspire to.I very much look forward to welcoming you back to the hotel in the not too distant future.Kind RegardsLindsay Steele
7th April 2012, Palma de Mallorca, Spain
arrived late and left early - in order catch early flight out of prestwick. area seemed a bit run down - but it almost dark when i arrived. good view from 6th floor although not near shoreView management response »
Management responseDear GuestMany thanks for your feedback. As part of the Accor rebranding we are currently investing revenue in many areas of the hotel over the next couple of years, and although your stay with us was brief I do hope that you will visit the hotel again the next time you are in the area. Many ThanksLindsay SteeleGeneral Manager