Hotel addressShipton Road
YO30 1XW YORK
How to reach the hotelGPS :N 53° 59' 38.43'' W 1° 7' 53.73''
Contact the hotel
- Tel. (+44)844/8159038
- Fax. (+44)190/4670311
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Mercure York Fairfield Manor Hotel - hotel reviews in York
Hotel code: 8342
Accorhotels.com customer reviews in partnership with TripAdvisor
18th September 2013, 432lindah, stockton on tees
The Mercure Hotel is in a perfect position to visit York as it is within walking distance of the park and ride and yet is in a peaceful tranquil position away from the city centre.If you have mobility problems you can drive to the park and ride.Reception was impressive with a bar and lots of comfy sofas within viewWe were checked in quickly by a very pleasant lady who answered all our queries efficiently.Our request for a second floor room overlooking the gardens had been adhered to and we were pleasantly surprised how spacious and comfortable the room was.We were on a 3 course meal included break and the meal far exceeded our expectations.It was delicious and this combined with the exemplary service made it a very enjoyable evening.Well done to the pleasant helpful staff.If this hotel is on your list of possibilities give it a try I m sure you won t be disappointed and if you are on a budget look out for their special offers they are really good value for money.View management response »
Management responseDear Guest,Thank you for taking the time to provide us with your feedback regarding your stay at Mercure York Fairfield Manor Hotel. It is always a pleasure to receive our guest’s feedback.While we continuously strive to improve on the quality of services at our hotel, your feedback provides assurance that we are going in the right direction. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsKevin
11th September 2013
What a lovely hotel we would give it 10 stars all round if it was possible.We could not fault it,the staff were lovely and so helpful,the breakfast was excellent,and you had a choice the rooms where clean and the beds very comfortable. They catered for our needs,as we had a elderly person with us and so we needed to be close to the lift,which they catered for..We would certainly stay again and recommend the hotel to family and friends .Thank you Mercure Hotel and staff for a wonderful stay.View management response »
Management responseDear Guest,Thank you for your recent review. We are pleased that we have made your stay an enjoyable one. Your very kind comments will be communicated to all the hard working staff that have made your stay memorable. We do look forward to you visiting us again in the future.Kind RegardsKevin
5th September 2013, Tollady, Blackpool, United Kingdom
We booked a Privilege room for the extra comfort and amenities but up on arrival was told it was over booked and they had only got a disabled standard room available, no refund offered just complimentary meal in the restaurant for the inconvenience this I don't feel was enough for a 4 night stay. Staff weren't interested asked for milk in room on the 2nd night still waiting. Fan and kettle didn't work in room, barman sent to try and deal with this problem it wasn't until the 3rd kettle that we had joy. Booked a meal in the hotel restaurant on the last night only to have members of staff setting up the tables round us for breakfast (this was at 7.30pm). The noise from clattering and bang cutlery and tea cups while trying to have a nice meal and chat was not enjoyable at all.Will not be going back for a 4* hotel the lack of customer service is very bad, have had better service in a 3*.View management response »
Management responseDear Guest,I can only apologise for the inconvenience caused with your booking. I can confirm that this was a technical error, beyond our control, and ever effort was made to contact our guests to inform them of the issue prior to their arrival.I trust that this issue will not mar your opinion of our hotel and we do hope you choose to visit us again.Kind RegardsKevin
"Mecure York Fairfield Hotel"
4th September 2013, 2012HARRY1, Norwich, United Kingdom
The hotel is in an attractive easy to find location close to shops and a petrol station. York city centre is about 4 miles away, with an excellent and reasonably priced park and ride nearby; buses run frequently. The staff are very friendly and professional, the food is excellent, I strongly recommend the evening meals. We really enjoyed our stay and will stay again in the future.E.View management response »
Management responseDear Guest,Thank you for your encouraging review and positive feedback. We continuously strive to provide a first class guest experience and it is feedback such as yours which encourage us immensely. I could not agree more with you regarding our food offering, I will certainly pass on your feedback to our kitchen team who I know, will really appreciate your kind words.Kind RegardsKevin
"Good value hotel."
18th August 2013, hsolihull, Solihull
Just returned from a very enjoyable 3 night stay.Our room was modern and well maintained.Good buffet breakfast.Special offer for evening meal was good value. Alternative dinner choices at the retail park one mile away.Overall, a well managed, comfortable hotel, in a very convenient location, both for York [Park and Ride just over half mile away] and surrounding areas.Recommended.View management response »
Management responseDear Guest,It is extremely important to us that the service we provide is appreciated by all our guests, and we would like to thank you for enjoying your recent experience with us. In addition, we would like to thank you for providing us with your recent feedback.
19th February 2013, Jonathan L, Paphos, Cyprus
Made very welcome on arrival room clean good size. Very handy to get to York on Park and Ride.Breakfast was good aoart from the sausages which were a bit short on pork and heavy on filler. Dinning room staff very good and service was great.will return good valueJonathanView management response »
Management responseDear Guest,We are pleased to note that you felt very welcome upon your arrival to our hotel, and have enjoyed all the facilities on offer. We will be launching a brand new menu in the next few weeks, and look forward to you sampling all the new culinary delights which will be on offer. Thank you for taking the time in writing a review about our hotel.
"Great service, great value for money"
6th February 2013, RichWKent, Kent
This hotel was perfectly placed to see a bit of York while visiting relative in North Yorkshire. We had a spacious well equipped and quiet room (303), enjoyed excellent, good value, room service and a comfortable bed.Minor quibbles: tea and coffeee making facilities in the room were very welcome but please provide enough tea for two ; we only worked out how to regulate the heating towards the end of our second day. Please make clearer instructions more obviously available.View management response »
Management responseDear Guest,Thank you for taking the time to provide us with a review. We are pleased that you have found the accommodation facilities to your liking, and have taken your comments on board with regards to the suggestions you have brought to our attention.
9th November 2012, 72Peter72, Northampton, United Kingdom
We had a lovely stay at the Mercure: the room was spacious and well appointed; the food was first class (we had dinner one night and breakfast both mornngs). It was excellent value for money.All the staff were helpful and friendly.View management response »
Management responseDear Guest,We are pleased that you have enjoyed all the aspects of your stay, and would like to thank you fortaking the time and effort in providing us with a very lovely review.
"Great location - Mecure York Fairfield Manor"
29th October 2012, markwarburton20, Bolton, United Kingdom
This is a great place for shopping trips to the centre of York. There is a Park and Ride within half a mile away which gets you into York for £2.50 return. There is a designer outlet a few miles away which is worth a visit. The hotel has a modern feel to the reception area without compromising the traditional feel of the rest of the hotel. We really enjoyed our stay here.View management response »
Management responseDear Guest,We are pleased that you found our hotel, the accessibilty to and from York, and all the other benefits associated to the hotel to your liking. Thank you for taking the time in providing us with great feedback regarding your recent stay.
22nd October 2012
good location only a five minute drive from the tourist attraction, nice clean hotel, big rooms, walls are a bit thin as we could here the activities happening next door - need I say no more on that matter! No wifi in the rooms and a bit week in the lobby where you have to go for wifi access.View management response »
Management responseDear Guest,Thank you for your recent review. We are currently in the process of improving the wifi bandwith throughout the hotel, with the aim of providing all our guests with a seamless and more streamlined added benefit of complimentary internet usage.
15th August 2012
The hotel was first class and we will definately be staying again. The staff were polite and efficient and made our stay an enjoyable one. Breakfast was very good, well cooked with plenty of choice. There is a pub 5 mins walk from the hotel which serves food. York is a 15 minute drive away.Use the park and ride which is a mile or so from the hotel, on the way to York, cost £5 per couple for a return ticket, with free parking!!! untill 8.30pm, (6.30pm Sunday).View management response »
Management responseDear Guest,Thank you for writing such a lovely review. Even though the hotel is based just outside of York, it is central to some of the most beautiful attractions in York. We are pleased that you have enjoyed all the aspects of your stay, and your positive comments will be communicated to all the staff.
"Visit to Mercure York Fairfield Manor August 2012"
10th August 2012, ajandpm, Hemel Hempstead
Excellent Hotel. Rooms are more than just standard hotel sleeping boxes. Our family room had enough comfortable seating so we didn't have to sit on the beds as in many places.Staff were professional, helpful and friendly. Breakfast was really excellent.Pity the Accor Online Booking Website doesn't work to the same high standards as this hotel. Will definitely visit again but next time we will book direct.View management response »
Management responseDear Guest,Thank you for highlighting your concerns to us during your recent stay. Your comments have been addressed, and we would like to thank you for the positive comments regarding the hotel and the staff.
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