Hotel addressShipton Road
YO30 1XW YORK
How to reach the hotelGPS :N 53° 59' 38.43'' W 1° 7' 53.73''
Contact the hotel
- Tel. (+44)844/8159038
- Fax. (+44)190/4670311
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Mercure York Fairfield Manor Hotel - hotel reviews in York
Hotel code: 8342
Accorhotels.com customer reviews in partnership with TripAdvisor
18th September 2013, 432lindah, stockton on tees
The Mercure Hotel is in a perfect position to visit York as it is within walking distance of the park and ride and yet is in a peaceful tranquil position away from the city centre.If you have mobility problems you can drive to the park and ride.Reception was impressive with a bar and lots of comfy sofas within viewWe were checked in quickly by a very pleasant lady who answered all our queries efficiently.Our request for a second floor room overlooking the gardens had been adhered to and we were pleasantly surprised how spacious and comfortable the room was.We were on a 3 course meal included break and the meal far exceeded our expectations.It was delicious and this combined with the exemplary service made it a very enjoyable evening.Well done to the pleasant helpful staff.If this hotel is on your list of possibilities give it a try I m sure you won t be disappointed and if you are on a budget look out for their special offers they are really good value for money.View management response »
Management responseDear Guest,Thank you for taking the time to provide us with your feedback regarding your stay at Mercure York Fairfield Manor Hotel. It is always a pleasure to receive our guest’s feedback.While we continuously strive to improve on the quality of services at our hotel, your feedback provides assurance that we are going in the right direction. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsKevin
11th September 2013
What a lovely hotel we would give it 10 stars all round if it was possible.We could not fault it,the staff were lovely and so helpful,the breakfast was excellent,and you had a choice the rooms where clean and the beds very comfortable. They catered for our needs,as we had a elderly person with us and so we needed to be close to the lift,which they catered for..We would certainly stay again and recommend the hotel to family and friends .Thank you Mercure Hotel and staff for a wonderful stay.View management response »
Management responseDear Guest,Thank you for your recent review. We are pleased that we have made your stay an enjoyable one. Your very kind comments will be communicated to all the hard working staff that have made your stay memorable. We do look forward to you visiting us again in the future.Kind RegardsKevin
5th September 2013, Tollady, Blackpool, United Kingdom
We booked a Privilege room for the extra comfort and amenities but up on arrival was told it was over booked and they had only got a disabled standard room available, no refund offered just complimentary meal in the restaurant for the inconvenience this I don't feel was enough for a 4 night stay. Staff weren't interested asked for milk in room on the 2nd night still waiting. Fan and kettle didn't work in room, barman sent to try and deal with this problem it wasn't until the 3rd kettle that we had joy. Booked a meal in the hotel restaurant on the last night only to have members of staff setting up the tables round us for breakfast (this was at 7.30pm). The noise from clattering and bang cutlery and tea cups while trying to have a nice meal and chat was not enjoyable at all.Will not be going back for a 4* hotel the lack of customer service is very bad, have had better service in a 3*.View management response »
Management responseDear Guest,I can only apologise for the inconvenience caused with your booking. I can confirm that this was a technical error, beyond our control, and ever effort was made to contact our guests to inform them of the issue prior to their arrival.I trust that this issue will not mar your opinion of our hotel and we do hope you choose to visit us again.Kind RegardsKevin
"Mecure York Fairfield Hotel"
4th September 2013, 2012HARRY1, Norwich, United Kingdom
The hotel is in an attractive easy to find location close to shops and a petrol station. York city centre is about 4 miles away, with an excellent and reasonably priced park and ride nearby; buses run frequently. The staff are very friendly and professional, the food is excellent, I strongly recommend the evening meals. We really enjoyed our stay and will stay again in the future.E.View management response »
Management responseDear Guest,Thank you for your encouraging review and positive feedback. We continuously strive to provide a first class guest experience and it is feedback such as yours which encourage us immensely. I could not agree more with you regarding our food offering, I will certainly pass on your feedback to our kitchen team who I know, will really appreciate your kind words.Kind RegardsKevin
"Good value hotel."
18th August 2013, hsolihull, Solihull
Just returned from a very enjoyable 3 night stay.Our room was modern and well maintained.Good buffet breakfast.Special offer for evening meal was good value. Alternative dinner choices at the retail park one mile away.Overall, a well managed, comfortable hotel, in a very convenient location, both for York [Park and Ride just over half mile away] and surrounding areas.Recommended.View management response »
Management responseDear Guest,It is extremely important to us that the service we provide is appreciated by all our guests, and we would like to thank you for enjoying your recent experience with us. In addition, we would like to thank you for providing us with your recent feedback.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.