Hotel address
Princes StreetEH2 2DG EDINBURGH
UNITED KINGDOM
How to reach the hotel
GPS :N 55° 57' 9.26'' W 3° 11' 39.93''
Contact the hotel
- Tel. (+44)844/8159017
- Fax. (+44)131/2204671
- 017rs@jupiterhotels.co.uk
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Mercure Edinburgh City - Princes Street Hotel - hotel reviews in Edinburgh
Hotel code: 8339
Accorhotels.com customer reviews in partnership with TripAdvisor
"One night stay whilst passing through"
19th February 2013, CWG81, Southampton, United Kingdom
We booked this hotel for it's great location on Princes Street and it didn't disappoint. 5 minute walk from Waverley Station and central for shops, bars and restaurants. We paid extra for a castle view although didn't stay long in our room and the same view is available from the bar/restaurant. The extra charge for late checkout was great, could stay until 6pm. Disappointing supply of tea/coffee in our room and had to request replenishment. Overall a great stay and would recommend.
View management response »
Management responseDear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, James FraserGeneral Manager
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"Value for money"
18th February 2013, Newcastle, Australia
The hotel is in a good location, conveniently close to the main station and the sightseeing bus starting point. There are great views towards old Edinburgh and the Castle. The evening meal at the restaurant wasn't very good. One lift was out of action and the remaining lift servicing 7 floors was slow. The hotel is worn and in need of refurbishing but has an art deco feel.
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Management responseDear Guest, Many thanks for your valued review. We would sincerely like to apologise that your evening meal did not meet your expectations and that one of our lifts was out of action during your stay. We do hope that you would consider visiting us again when you are in Edinburgh as I can assure you your enjoyment will be priority to us, as all guests are.Kind regards, James FraserGeneral Manager
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"Conveniently located and priced"
18th February 2013, Carnoustie, United Kingdom
You get what you pay for in this hotel. Right on Princes Street. Don't bother with the up grade for a castle view just sleep in the room and get out and about. The room was surprisingly noisy due to the very thin walls but apart from that had the usual mod cons of a tourist hotel in central Edinburgh. Reception staff were attentive and the restaurant has some of the best views of the caslte and gardens - hence don't bother with the room upgarde.
View management response »
Management responseDear Guest, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards,James FraserGeneral Manager
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"Great New Years Stay"
5th February 2013, shelbail91, Brisbane, Australia
stayed over the new year period. excellent location. the rooms were clean and comfortable. check-in, check-out. service and available wifi was excellent also. booking online was good and all facilities were of a high standard. would definately recommend this hotel, especially for the Hogmanay festival.
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Management responseDear Guest, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.Kind regards, James FraserGeneral Manager
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"Lovely Stay In Edinburgh"
31st January 2013, Owen O, Warrington, United Kingdom
Only 5 mins walk from the station and overlooking Princes St. What more can you want from a hotel. It was clean comfortable and the hotel staff were very pleasant. We did have an issue with hot water from the shower which was looked into very quickly and although unable to be fixed immediately, we were offered another room or the use of the one next door. High plaudits for Christina on reception who sorted out my surprise flowers, which looked even more fantastic than i could of imagined. Thank you every much!We would certainly recommend staying here.
View management response »
Management responseDear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.Kind regards, James FraserGeneral Manager
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"location location location"
29th January 2013, Sulasstaff, Inverness, United Kingdom
This is a fantastically sited hotel. Next to Jenners and on top of Marks and Spencers. Its decor is tired (very eighties) - must have been lovely as furnishings are oak and brass. Mercure have put in new drapes and carpets and probably will re-decorate soon - the old name of the hotel is still on the glass of the front door so they must have only taken over recently. However if you want a warm, clean room with a firm bed and soft fluffy pillows and a nice hot shower then this ticks the boxes. Appreciate the tea and coffee making facilities. No fridge and no safe, but we were only there for a short break for the museums and this was fine by us. Reception staff lovely and smiley. Excellent value for money.
View management response »
Management responseDear Guest, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Jamse FraserGeneral Manager
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"Weekend Break in Edinburgh"
12th January 2013, AdelieP, York, United Kingdom
My boyfriend and I bought ourselves a weekend in Edinburgh as our Christmas present to each other.We had a really good time sampling some of the tourist attractions of Edinburgh, all of which were in easy walking distance as the hotel was on Princes St and only one block away from Waverley Station.The room was small with a horrible damp smell from the bathroom. It was also very hot. The radiators were not on, so we had to have the window open (in January!) and, even then, we slept really badly.Service was good, but I didn't like how the security cards - which we needed to operate the lifts as well as enter the room - ceased to work on the last morning before we had checked out. I did like the 1200 check out time, which fitted in well with our return train journey at 1230.
View management response »
Management responseDear Guest, Thank you for your valued feedback. We are pleased that you did enjoy the service at the hotel and our 12pm check out. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.Kind regards, James FraserGeneral Manager
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"MERCURE EDINBURGH"
13th December 2012, zzzbd, Aberdeen, United Kingdom
great hotel with good locsation for shopping and atractions recomended very handy for waverly station and oppisite the scotts monument, Ask for a room overlooking princes street as it was great to see all the christmas lights
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Management responseDear Guest, Thank you for your positive and kind review. We are glad you enjoyed your stay and found the hotel to be ideally located. We hope to welcome you back in the future.Kind RegardsJames Fraser General Manager
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"Great location, friendly helpfull staff."
10th December 2012
I have stayed in this hotel a few times now, and, have always found the staff so nice!, the location of the hotel for shoping, Christmas market, or, for a night out, great!!! The rooms at the front of the hotel is worth the small suplement, they are good size rooms, and, perfect for people watching. Keep up the good work!!!
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Management responseDear Guest, Many thanks for your recent review on our hotel. We are pleased to have welcomed you back and thank you for your continued support. We look forward to seeing you again. Kind RegardsJames FraserGeneral Manager
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"Excellent location - will return!"
7th December 2012, kfq61, Cheshire UK
We usually stay at the MacDonalds 4* Roxburghe Edinburgh each December but we felt over priced themselves this Christmas so we decided to look elsewhere. The Mecure offered us excellent value for money and we were also upgraded free of charge as we were celebrating a special anniversary. We stayed on the 6th floor and had superb views overlooking the castle and all the Christmas markets. Initially I was worried it may be noisy but we weren't disturbed at all. Mattresses, pillows and bed linen were very good quality which ensured we had a good nights sleep.The location of the hotel was also superb for our Christmas shopping...every time we had our hands full we were able to nip back to the hotel and drop everything off! The hotel is right in between M & S and Jenners.We drove to Edinburgh and after some research we stayed in the long stay car park at Waverley Railway Station, which was only a 10min walk away. On Saturdays and Sundays the full day parking charge was £4.50. Just remember though to get your ticket stamped at reception.Tip: I would ask to stay where possible on a higher floor to avoid noise from Princess street.All in all a great value hotel and we will return next December!Thank you for a great stay!
View management response »
Management responseDear Guest, Thank you so much for your kind review. We are pleased that you enjoyed our hotel and fabulous location. We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. we look forward to welcoming you back. Kind regards, James FraserGeneral Manager
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