Hotel addressPrinces Street
EH2 2DG EDINBURGH
How to reach the hotelGPS :N 55° 57' 9.26'' W 3° 11' 39.93''
Contact the hotel
- Tel. (+44)844/8159017
- Fax. (+44)131/2204671
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Mercure Edinburgh City - Princes Street Hotel - hotel reviews in Edinburgh
Hotel code: 8339
Accorhotels.com customer reviews in partnership with TripAdvisor
4th September 2013, waltraud367, Aberdeen, United Kingdom
I have stayed in this hotel several times,and found the staff helpful and pleasant.No complaints with the food both good and plentiful.I have only once been lucky enough to get a room with a view overlooking Princes Street.Maybe next time.View management response »
Management responseDear Guest, Thank you for visiting us again and I am pleased you enjoyed your stay. We look forward to welcoming you back again in the future.Kind RegardsJames FraserGeneral Manager
21st August 2013, Nina S
The location couldn't be better. However, they ought to do some renovations in the rooms (fresh paint and throw out the awful brown cupboards). The hotel is for the time being not up to normal Mercure/Accor standard. I got a standard room facing the evacuation stairs (not a nice view) but on the other hand it was really calm and no noise at all from the street. Friendly staff at the reception and breakfast room.View management response »
Management responseDear Guest, Thank you for your kind review. I am please that you enjoyed your stay and found the staff to be friendly. I hope to welcome you back in the future.Kind RegardsJames FraserGeneral Manager
"Well Located Edinburgh Hotel"
4th July 2013, AandKG, Wingham, Australia
This hotel is ideally located for visiting all the major tourist attractions in Edinburgh. It is within easy walking distance of most attractions, and has buses nearby if you wish to visit attractions which are further from the city. There are many restaurants located within a short walk from the hotel and the hotel is within the main shopping district. The shuttle bus to and from Edinburgh Airport stops just a short walk from the hotel.View management response »
Management responseDear GuestThanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards,James FraserGeneral Manager
"Great position and helpful staff, but aging hotel."
29th June 2013, Alex81Paris_France, Paris, France
Positive : Everything is at the hotel doorsteps, Waverly Station and the Old town. Staff is very efficient and helpful. Hotel is clean.Negative : Breakfast could be improved...Eggs, sausages and bacon might be nice once or twice but some more healthiers choices would be appriciated...Overall...the hotel is pretty standard and, I would say, aging...not the very latest Mercure...Bed are not exactly the kind that will help your back...View management response »
Management responseDear Guest, Thank you for taking the time to provide us with your feedback. I am pleased that the staff ensured you enjoyed your stay and I have taken note of your comments about breakfast.I look forward to welcoming you back to the hotel in the future. Kind RegardsJames FraserGeneral Manager
"One night stay whilst passing through"
19th February 2013, CWG81, Southampton, United Kingdom
We booked this hotel for it's great location on Princes Street and it didn't disappoint. 5 minute walk from Waverley Station and central for shops, bars and restaurants. We paid extra for a castle view although didn't stay long in our room and the same view is available from the bar/restaurant. The extra charge for late checkout was great, could stay until 6pm. Disappointing supply of tea/coffee in our room and had to request replenishment. Overall a great stay and would recommend.View management response »
Management responseDear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, James FraserGeneral Manager
"Value for money"
18th February 2013, Newcastle, Australia
The hotel is in a good location, conveniently close to the main station and the sightseeing bus starting point. There are great views towards old Edinburgh and the Castle. The evening meal at the restaurant wasn't very good. One lift was out of action and the remaining lift servicing 7 floors was slow. The hotel is worn and in need of refurbishing but has an art deco feel.View management response »
Management responseDear Guest, Many thanks for your valued review. We would sincerely like to apologise that your evening meal did not meet your expectations and that one of our lifts was out of action during your stay. We do hope that you would consider visiting us again when you are in Edinburgh as I can assure you your enjoyment will be priority to us, as all guests are.Kind regards, James FraserGeneral Manager
"Conveniently located and priced"
18th February 2013, Carnoustie, United Kingdom
You get what you pay for in this hotel. Right on Princes Street. Don't bother with the up grade for a castle view just sleep in the room and get out and about. The room was surprisingly noisy due to the very thin walls but apart from that had the usual mod cons of a tourist hotel in central Edinburgh. Reception staff were attentive and the restaurant has some of the best views of the caslte and gardens - hence don't bother with the room upgarde.View management response »
Management responseDear Guest, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards,James FraserGeneral Manager
"Great New Years Stay"
5th February 2013, shelbail91, Brisbane, Australia
stayed over the new year period. excellent location. the rooms were clean and comfortable. check-in, check-out. service and available wifi was excellent also. booking online was good and all facilities were of a high standard. would definately recommend this hotel, especially for the Hogmanay festival.View management response »
Management responseDear Guest, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.Kind regards, James FraserGeneral Manager
"Lovely Stay In Edinburgh"
31st January 2013, Owen O, Warrington, United Kingdom
Only 5 mins walk from the station and overlooking Princes St. What more can you want from a hotel. It was clean comfortable and the hotel staff were very pleasant. We did have an issue with hot water from the shower which was looked into very quickly and although unable to be fixed immediately, we were offered another room or the use of the one next door. High plaudits for Christina on reception who sorted out my surprise flowers, which looked even more fantastic than i could of imagined. Thank you every much!We would certainly recommend staying here.View management response »
Management responseDear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.Kind regards, James FraserGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.