Hotel address201 Ingram Street
G1 1DQ GLASGOW
How to reach the hotelGPS :N 55° 51' 36.31'' W 4° 14' 59.97''
Contact the hotel
- Tel. (+44)844/8159103
- Fax. (+44)141/2218367
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Mercure Glasgow City Hotel - hotel reviews in Glasgow
Hotel code: 8336
Accorhotels.com customer reviews in partnership with TripAdvisor
"overpriced tiny room"
9th September 2013, derekkings, Aberdeen, United Kingdom
£125 for a small tired room, had to call to get the towel rail fixed that was hanging down and try getting the water to run away down the sink was a puzzler. The staff were great and very positive I guess if I had paid £60 for the room I would have been happy. But again I have to say the staff were great.View management response »
Management responseThank you for your review and feedback on your stay.I am very sorry that you did not enjoy your stay and the hotel failed to meet your expecations of value for money.It is a shame that we did not have an opportunity to discuss your issues at the time of your stay.I do hope that this experience has not put you off booking Mercure properties in the future.Your sincerelyMonica DochertyGeneral Manager
2nd September 2013, pmart2055, Kirkcaldy, United Kingdom
Room was small - acceptable for a weekend stay but not very practical with limited shelf storage space only for clothing and other personal belongings. Would not wished to have spent longer particularly with holiday clothing, cases etc..Staff and meals facilities were good and staff were very welcoming and helpfull.View management response »
Management responseDear Guest,Thank you for your review and comments on your stay at the Mercure Glasgow City hotel.I am always glad to hear kind comments regarding the hotels staff.The hotel is of an older design, meaning the room sizes can vary. Also, the guest bedrooms have not got air conditioning installed however, we can provide fans where required.I do hope to welcome you back to the Mercure Glasgow City in the futureKind regardsMonica DochertyGeneral Manager
"Nice place good location but small room."
24th August 2013, TheManWithAHat, Glasgow, United Kingdom
I was in glasgow for 3 months and tried a few places there are a lot to choose from in the mid range around the same prices(vary a lot depending on demand).This place is a good location easy access to the city center and merchant city area on foot and close enough to the subway to get further like the the west end.The room I had was on the allyway and did suffer some noise from somewhere.I would not hesitate to stay again for a night or two at a time but the rooms are small so don't lend themselves to longer stays or if you want space to work.Great for a short city stay, overnight business if you want a central location.View management response »
Management responseDear Guest,Thank you for your review.I was pleased that you did enjoy your stay with us. The hotel does have a great location within the city centre, allowing for easy access to most of the amenities.I am sorry that your stay was disturbed by noise, we do work closely with our neighbours to ensure noise is kept to a minimum however, sometimes it can be the downside of a city centre location. Additionally the hotel is located on a public throughway.I will look forward to welcoming you back to the hotel in the future.Kind regardsMonica DochertyGeneral Manager
"Great value City Centre Hotel"
9th August 2013, SharonBT94, Enniskillen, United Kingdom
Having arrived at hotel, were met by a very friendly receptionist who provided directions to hotel car park. Room was quite small, but clean and adequate. Bathroom was nice, with a good shower and plenty of towels provided. Breakfast provided was first class with plenty of choice. Found all staff very friendly. Would definately stay here again for location, food and friendliness. Great value for city centre hotel!!View management response »
Management responseDear GuestThank you very much for your review and feedback on your stay at the Mercure Glasgow City hotel.I am very pleased that you enjoyed your stay at the hotel, it is always a pleasure to receive such positive feedback and I will look forward to welcoming you back to the hotel in the future.Yours sincerelyMonica DochertyGeneral Manager
"Convenient hotel, small rooms."
24th July 2013, Rella_12, Cologne, Germany
I enjoyed my stay at this hotel but there were same basics missing which I thought were odd for a hotel of this brand. The staff were very friendly and professional, and this hotel offers a 15% discount on parking in the nearby Glasshouse Multi-Storey. The location is also very convenient for both Glasgow's mainline railway stations. However I stayed for a night when it was very hot, and the room was tiny, and had no air-conditioning, or cooling of any kind. Whilst the staff were helpful, polite and the hotel is conveniently located, the hotel needs to update the rooms.View management response »
Management responseDear GuestThank you for your review and comments on your stay at the Mercure Glasgow City hotel.The hotel is of an older design and as such the room sizes can vary. Such hot weather is a rarity in Glasgow or Scotland as a whole and whilst we can provide fans and open windows, unfortunately, there is no air conditioning installed in the guest bedrooms.Many thanks and kind regardsMonica DochertyGeneral Manager
"Good Value But Hot and Noisy"
22nd July 2013, Niall-CrouchEnd, London, United Kingdom
I got a very good rate for the room which was fine overall although a little small (OK for one). The location, right in the centre of Glasgow, is very convenient for the stations and shops. Unfortunately the room was noisy (from outside and adjoining rooms) and, as it was probably one of the hotest days in Glasgow for years, the room was uncomfortably hot.View management response »
Management responseDear Guest,Thank you very much for your review and feedback on your stay at the hotel.The hotel is of an older design which does mean that the room sizes can vary. Also, the bedrooms do not have air conditioning installed, which for Glasgow is not normally a problem, as we rarely benefit from such hot weather on the west coast. I am sorry if these issues spoiled your stay.We are undertaking a project to replace all of the bedroom doors in the near future which should assist in eliminating the noise from the corridors.I do hope that this has not put you off staying with us again in the future.Your sincerelyMonica DochertyGeneral Manager
"good and friendly"
16th July 2013, AberdeenMusicman, Aberdeen, United Kingdom
spent two nights in this hotel earlier this month (July) and enjoyed the experience. we were on the 7th floor and the room size was not what could be termed generous and initially the window only opened a small amount to allow in fresh air. after mentioning this to reception the next morning however, we were offered either a change of room or a fan and someone to sort the window. we chose the latter and by the time we returned from our exploring of Glasgow the window was open and the fan was cooling the room. Full marks to Reception and whoever did the job.we chose the half-board option which was probably not a good idea as we did not make full use of it on either of our days. the cost of breakfast - £13.95 - is quite expensive for what was on offer and the restaurant menu was quite limited.We did enjoy our stay however, and would return due to the friendliness of the staff and the excellent location of the hotel.View management response »
Management responseDear Guest,Thank you for your review and feedback on your stay at the hotel.I am pleased that you enjoyed your stay and were comfortable during your stay. The hotel doesn't have air conditioning but fans are available on request.Unfortunately, we are unable to provide all the items available at breakfast on the buffet. Each table has a menu and guests are more than welcome to order items from this in addition to the breakfast buffet. I am sorry if you were not made aware of this during your stay.Thank you for your comments and I do hope you will stay with us again should you be in the area.Kind regardsMonica DochertyGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.