Hotel address
Elcot near NewburyRG20 8NJ NEWBURY
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 25' 14.98'' W 1° 25' 43.73''
Contact the hotel
- Tel. (+44)844/8159060
- Fax. (+44)148/8658288
- 060rs@jupiterhotels.co.uk
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Mercure Newbury Elcot Park Hotel - hotel reviews in Newbury
Hotel code: 8330
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good location; good service"
18th January 2013, Robert K, Adelaide, Australia
We stayed at this hotel after visiting Stonehenge and Avebury. It is in a very quiet spot just off the A4. The service was excellent. Not many guests (being a country hotel in mid January), so the staff recommended we ate in the bar, not in the restaurant which was not so cozy.
View management response »
Management responseHi Robert K,Thank you for your response and I am glad you enjoyed your stay and that the service was excellent.I will follow up with the staff regarding eating in the bar and it being cosy. Look forward to welcoming you again in the future,
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"FABULOUS LOCATION"
18th January 2013, hazelthenut, Stoke-on-Trent, United Kingdom
Our stay here was really enjoyable so much so that we're returning again next month. The room standard was excellent & the staff very friendly & helpful. The food was of a very high standard indeed & service excellent. There are lovely views across from the restaurant & the hotel was in a fabulous setting & location for exploring the local area. The leisure facilities ok but pool quite small & not suitable for those who like a full swim especially if there are families splashing around as in our case.Our only fault was that our room was close to the function room & the disco very loud. However the music stopped promptly @ midnight so wasn't too much of a problem for us but for a family with young children this might be so.
View management response »
Management responseDear Hazelthenut,Great name! Thank you for your very positive comments and I will pass these onto the staff. We look forward to welcoming you back next month and if I can be of help please contact me personally.
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"Will not stay again"
26th December 2012, Jslfamily, Brisbane
Nice country location. But we had to carry out suitcases up a spiral stair case, not lift! Although our room was in the new part, the toilet seat was yellow! The restaurant was in the little function room due to a wedding in the restaurant. The waiter was rude! The breakfast staff the next morning at first decided to stand around and do nothing or take a seat! Tea was cold and I had to go over to them to ask for a new pot. The Reception staff member when I checked out decided to tell me you get what you pay for. So basically, too bad. Well why ask me if you have a come back about your hotel. Will not stay here again.
View management response »
Management responseDear JSL Family,Thank you for your response and my apologies that your stay was not up to expectations. I will follow up your comments with the departments concerned and if you decide to stay again please contact me personally and we will make sure your expectations are met
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"pleasant but nothing exceptional"
18th September 2012, andrasz, Budapest, Hungary
A pleasant quiet place to stay for a night if you happen to be in the area (and have your own means of transport). Nothing exceptional though, would not go out of the way just to spend some time here.
View management response »
Management responseDear Andrasz,Thank you for taking the time and trouble to post your review on Tripadvisor following your recent visit to the Mercure Newbury Elcot Park Hotel.We sincerely hope that you will return to our hotel in the near future thus allowing us the opportunity to restore your confidence in us.Kind regardsTom KeavenyGeneral Manager
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"Disappointing"
8th August 2012, screenname695, Southampton, United Kingdom
We arrived at 2130. The hotel was hosting a wedding and had made no provision to provide bar and resturant facilities for other guests, so we were confined to our room.I don't think I'd stay there again, unless I was desperatre.
View management response »
Management responseI am sorry to hear that you were unhappy with your stay at Elcot Park. Although the restaurant had finished for the night you should have been offered the option of room service and I apologise that this did not happen. All staff have been reaquainted with the correct procedure and I do hope that you will give us the chance in the future to show you the normal standard of service on offer.Fiona RumseySales Manager
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"Fantastic Value, Friendly Staff and Great Location"
21st July 2012, mrmarcb, London, United Kingdom
We stayed in one of the balcony rooms 55/56 in the new section; also I would recommend room 25 in the old section and rooms 3 and 20 in the Mews, all adding different features and benefits to suit most tastes. The reception/Gym/bar/dining room and Chamber maid staff was all friendly and polite, the only disappointment apart from the great British weather, was the very poor meal we had on the Sunday evening at the Hotel. I did leave a letter for the hotel manager praising the staff and the hotel, but stating my surprise and great dissatisfaction with the lack of quality and long delay with our dinner. I am still awaiting a reply, but this one bad experience could not distract from an otherwise lovely, charming and refreshing break at a hotel we would strongly recommend and return to.Good luck and Enjoy your stay Marc and Beata.
View management response »
Management responseThank you for your positive comments regarding your stay, I have fed these back to the staff and they are very appreciative. Feedback is very important to us to ensure our pursuit of excellence is maintained. I am sorry that the previous General Manager did not reply to your letter, however we do now have new manager and I can assure you that this situation will not happen again.Fiona RumseySales Manager
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These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
