Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 724 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  724 reviews

TripAdvisor Rating  3.5/5  2,648 reviews

Recommendation and Appreciation for Mercure Abbots Well and it's staff

TripAdvisor rating 5.0/5

aiden2745 Solo travel - TripAdvisor review

I recently stayed at Mercure Abbots Well and had a wonderful experience. The room was clean and tidy, providing a comfortable and welcoming atmosphere throughout my stay. The staff were exceptionally friendly and accommodating, ensuring that I felt well taken care of during my visit. In particular, I was glad to see the maintenance manager, Kevin, checking the fire extinguishers in the gym. It was reassuring to witness such attention to safety and maintenance by a dedicated team member like Kevin. I've been coming here for many years, and I'm glad to see Kevin is still at the establishment. I would highly recommend Mercure Abbots Well for a pleasant and enjoyable stay.. Thank you to the staff for making my time there enjoyable.

All-round very good, the staff are very good.

Customer review rating 5.0/5

Michael P. Families - Confirmed reviews ALL

The staff, accommodation and food were very good. A well run establishment.

Hi Michael, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Good hotel overall

Customer review rating 4.5/5

Sam A. Families - Confirmed reviews ALL

Fantastic rooms with friendly staff good breakfast available but very limited choices in restaurant menu wasn't great but I'd recommend the bar menu simple and adequate pizza burgers and loaded fries overall hotel was good value would stay again

Hi Sam, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Comfortable enough for 1 night

TripAdvisor rating 3.0/5

Sarah9131 TripAdvisor review

Our stay overall was okay. We stayed in a room near the stairs, not ideal, especially not with a young child. We could hear people coming and going of all hours, however as we’d been out all day we just wanted to get our head down so didn’t have chance to ask to be moved. We had requested a child’s cot which we got, but it was so hard and they had already put towels underneath as the mattress was so thin. A few pillows would have been better in honesty. We found a screw left on the floor from the pull out bed sofa we presumed, fortunately our young son hadn’t found it first. The bed was lovely and big, a nice mattress to our liking as well. Very much a shame we were disturbed by other hotel guests. Overall a decent stay, but somewhat dated and could do with a little spruce up. We struggled with the lighting in the room, it was either full blast lighting or nothing at all, again quite stressful with a young child trying to get to sleep. When leaving we weren’t asked how our stay was, or to have a lovely day etc. felt the receptionist could have done with a bit of training on how to meet and greet guests.

Hi Sarah, Thanks so much for taking time to share your feedback and thank you for telling us what could have been improved too. I am sorry that you were disturbed by other guests. Thank you for your feedback regarding the travel cot. We do not add an additional mattress and put them out as we purchased them, your feedback is really helpful and as a parent myself did make me think about how we could improve this. It is disappointing that you were not asked about your stay on check out, this clearly is a failing on our part. I really hope we are able to welcome you back again in the future to restore your faith in us. Regards, Richard & all the team

Welcomed back as if we were coming home.

TripAdvisor rating 5.0/5

Ian F TripAdvisor review

We have been visiting the Abbots Well for many years now and can honestly say it is truly worthy of a 5 star rating. The staff are all very welcoming, from reception to the bar and restaurant, the breakfasts and dinners are excellent and the rooms are kept immaculate by the housekeeping team. On arrival this year we found a "welcome back" card and gifts in our room, which was a lovely surprise. As long as we can keep making the journey, we will be back.

Hello Ian, Thanks so much for taking the time to share your positive review. It is lovely that you have been visiting the hotel for so many years and I hope we are able to continue to welcome you back for many more. Regards, Richard & all the team

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Other web-users rate our hotel

  • 600 reviews 9.3/10 Location
  • 1,515 reviews 5.6/10 Room
  • 1,500 reviews 8.6/10 Service
  • 22 reviews 6.3/10 WiFi
  • 709 reviews 5.5/10 Comfort
  • 663 reviews 6/10 Cleanliness
  • 632 reviews 8.4/10 Breakfast
  • 629 reviews 5.6/10 Food

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