Hotel address
Whitchurch RoadChristleton
CH3 5QL CHESTER
UNITED KINGDOM
How to reach the hotel
GPS :N 53° 11' 7.86'' W 2° 50' 52.96''
Contact the hotel
- Tel. (+44)844/8159001
- Fax. (+44)1244/333437
- 001rs@jupiterhotels.co.uk
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Mercure Chester Abbots Well Hotel - hotel reviews in Chester
Hotel code: 8329
Accorhotels.com customer reviews in partnership with TripAdvisor
"Chester Visit - February 2013 - Clean & Friendly"
18th February 2013, pooly_monkeyhanger, York, United Kingdom
Just an overnight stay. Clean and comfortable.The walls must be made of cardboard as it was quite a lot of noise from people walking and doors opening and closing.Reception area, restaurant and bar all clean and looking refurbished.Didn't use the Sebastian Coe gym.Harvester nearby for a cheaper food and drink option.Glad I used vouchers and didn't pay the 95 GBP p/night.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.comI was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Excellent Hotel"
24th January 2013, Sandra487, Washington, United Kingdom
Excellent hotel and spa. Room was very good, all the little extras that make it special. Spent 2 nights, one with the KGB deal but felt they needed to be more aware of what the offer was in the restaraunt. Didn't eat there the second night as felt it was quite expensive for what was on the menu. Booked our breakfast when we got there and found it much cheaper than prior booking. All in all a lovely weekend and would highly recomend it.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.comI was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Good value"
12th November 2012, Teresa_Green799, Nottingham, United Kingdom
I've stayed here before whoch was mainly why I was using the hotel again. I was staying in Chester overnight for a shopping trip with family. The room was clean and comfy. Room sevice, although I didnt use it, seemed a reasonable price. My sister forgot her toothbrush and we were given a complimentary brush , which was really handy.Breakfast was really good with all you could need food wise. From full cooked to cereal and porridge.Definately would stay here again and would recommend.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.comI was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Decent Hotel"
29th October 2012, MWB19, Cheltenham, United Kingdom
Room a good size clean provided with everything you would expect. my room was on the outside adjacent to the road so there was some traffic noise. No Air con so was quite warm and couldn't open the windows due to the noise. Staff very friendly and efficient, food was of good quality, beer expensive!
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.comI was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. We have installed air conditioning recently into our executive bedrooms, when you next stay please ask for an upgrade and I'm sure that you'll find these to your liking.Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Mercure Chester East"
4th October 2012, Edd377, Chard, United Kingdom
Good location for visiting Chester £1.70 ea on Park & Ride bus or 30-40 minute walk along canal. Large free car park. Internet in room bundled with movies expensive at £19.99 per day. Special offer at £5.99 but make sure this appears on your bill as need to click £19.99 in your room! (was charged £19.99 for 20 minutes surfing on second day!) Internet free in lobby/bar area. Good leisure facilities kept very clean at the time of our visit. In room, no restaurant menu (had room service menu), no wardrobe (open hangers) no extra bedding (although not required), no safe. In restaurant, food taking account of portion size was expensive when compared to local pub food, but not when compared to other Mercure hotels. No free drinks offered at check in despite having Gold card and booking through Accor web site "Summer saving and free Pimms on arrival". Info TV by reception good idea.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.comI was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Perfect break"
25th July 2012, Ian1432, Lancaster, United Kingdom
Great location - handy enough for the city centre (£1.70 return on bus during day & £5 taxi late at night) but far enough away to relax & park for free. Really nice hotel & very friendly staff. Everything clean & nothing too much trouble. Bar & restaurant probably a bit pricey but there is a fantastic Harvester less than 10 minutes easy walk down the road. Could not ask for more!
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.comI was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Shame about breakfast"
21st July 2012, average_guy304, walsall
Stayed 2 nights on a summer break offer . The restaurant meal was that good the first night that we returned the second night instead of using local restaurants unfortunately the wines are totally overpriced but the beers are reasonable. The staff overall were friendly and helpful except that the bar seems to be manned on a "last resort" basis.. Some one would turn up to serve if they had nothing else to do. No permanent bar staff and very little in the way of smiles in that area.The first morning breakfast was fine, but the second morning was a total fiasco with staff running around , seemingly unsupervised, or possibly untrained . 20 minute wait for tea and coffee to be served.To be honest, we enjoyed our stay in the main, but a bit more attention to efficient service would have made it all the better.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.comI was pleased to read that overall you enjoyed your stay but disappointed to that you were not entirely satisfied. The recent recruitment of a strong Food and Beverage Manager, will I’m sure pay dividends in terms of breakfast and dinner service and I hope when you next visit you will see the benefit of this.Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Mercure Chester East Hotel"
30th June 2012, Swansea, United Kingdom
The rooms are in need of some updating to bring then into 2012, although the room did have a flat screen TV. The bed was not very comfy as it is 2 single beds clipped together,so there is a small gap between the beds. Not up to the usual standard of a Mercure brand hotel, (although they have not long aquired this hotel from another chain).Hope they spend some good money to upgrade the rooms soon. The staff were very helpful.Breakfast is around £10 per person if yoy book room only, but there is plenty of parking and you are very near to the park and ride system into Chester.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.comI was delighted to read that you found the team to be so helpful during your stay and that the location was good for you. We are in the process of putting a long term investment plan in place for the hotel and sourcing a higher quality bed to ensure a great nights sleep. Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Service"
11th June 2012, Chris725, Leeds, United Kingdom
The Hotel was busy and obviously did not have enough staff to manage at peak periods in the dining room at breakfast and evening dinner.It was in a good location next to the park and ride into Chester.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.comI was pleased to read you rated location and cleanliness highly but disappointed that you felt that you did not receive a high level of service from us. We have recently recruited more team members and I would hope that when you return you will have a much better experience.I would hope that that has not put you off a return visit to the hotel and that we could have the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"OK for 1 Night"
6th June 2012, SueMChepstow, Chepstow
Average Hotel, hard to believe rated 4 star. Rooms are extremely small but adequate.Good content at breakfast although it was evident the cooked selection had been hanging about for a long time - the black pudding was rock hard and totally inedible.Main disappointment was the overall darkness of the Hotel, more lighting especially in the dining room urgently required!!
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.comI was please that the hotel suited your requirements for your stay but disappointed that we did not wow you in the dinning room. We have recently started a new Head Chef and I have passed on your comments to him about your concerns at breakfast, which he will address. I am shortly having a meeting with our lighting contractor to discuss the way forward with new technologies no available to us and I will be sure to mention your concern about the light level through the building and in the restaurant.I would hope that that has not put you off a return visit to the hotel and that we could have the pleasure of welcoming you back to the hotel in the future.Yours SincerelyJames Lake
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"Explore Cheshire"
10th May 2012, Harrogatetravel
The hotel is a short drive out of town but offeres a sizeable car park and a quiet location. The room, though a little tired, provides comfortable and spacious accommodation. A cooked buffet breakfast with a good choice of food was included in the price. The only problem we encountered was on checking in - at 5pm, our room was not ready and we had a 30 minute wait. Otherwise though, a good value hotel, well placed for exploring Chester and surrounding area.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.comI was delighted to read that you found your bedroom to be clean and found breakfast to be of a high quality.We are having discussions with representatives of the owners about a long term investment plan and I am hopeful that we will soon start to see investment in the hotel bedrooms. Please accept my apologies that you r room was not ready on arrival for you, but I was delighted that it did not impact too much on your stay.Once again, thank you for taking the time to write a report and I would hope that we would have the pleasure of welcoming you back to the hotel at some point in the future. Yours SincerelyJames Lake
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"Mr and Mrs Roberts,Caernarfon."
4th May 2012, roberts1963, Llanberis, United Kingdom
Did not pay the Hotels Full Tarriff price,therefore at the reduced rate including the nice Breakfast and special 3 course Evening Meal and free drink included,it was very good value.We also made good use of Leisure facilities on site.Considering the extreme cost of staying a night at hotels in this country this was excellent all round.This was our first visit under Mercure Hotels and found no difference except for the staff uniforms to our previous visits to the hotel.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester East Hotel following your recent stay. I was delighted to read that you felt that you enjoyed your stay so much and that you were well looked after by the team here. Once again, thank you for your review and we look forward to welcoming you back to the hotel in the near future.Yours SincerelyJames Lake
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"Small room in need of refurbishment"
23rd April 2012, Beemer-Widow, Goole, United Kingdom
Our room was small, the central heating did not work and we had an electric heater provided but it was difficult to control the room temperature with this. It was either freezing or red hot with nothing in between. Apart from one chair the available seating was utilised as a bed (sofabed) so for a family with small children it was not ideal.The travel cot was placed beneath a window but since the curtains were not long enough to hang below the sill we ended up having a very early morning as our toddler woke soon after dawn broke. The bathroom floor tiles were almost devoid of any grout as it had all broken up. Finally we had a nice view of builders junk whch was left on the flat roof just below our bedroom window. Because of these points it failed to meet our expectations of a four star hotel.
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Management responseDear Trip AdvisorThank you for your recent review of the Mercure Chester East Hotel following your stay. I was disappointed that you were not 100% satisfied with your stay and your bedroom in particular, but pleased that you rates sleep quality, location and value highly.I am in conversations with the owners of the business about a ten year investment plan and I hope that when you next visit you will be able to see some of the improvements that we will have made.Once again, thank you for your review and we hope to have the pleasure of welcoming you back to the hotel in the near future.Yours SincerelyJames Lake
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