Hotel - Mercure Chester Abbots Well Hotel
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Mercure Hotel

Mercure Chester Abbots Well Hotel

Whitchurch Road  Christleton 
CH3 5QL  CHESTER
UNITED KINGDOM

1,337 reviews
TripAdvisor Rating Based on 1,337 reviews
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Select your dates 66.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Chester Abbots Well Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,337 reviews
johnhH6724BB 2017/02/18
« Valentine treat »

We booked a two night break at this hotel to celebrate Valentines Day. It is ideally placed for visiting Chester as the park and ride is just a very short walk away. The room we were first given was not suitable as it was on the first floor with no lift and too far away from the reception, bar and restaurant. Apart from this, it was okay. After contacting reception, we were given another room on the ground floor nearer the amenities. Reception staff were really pleasant and did everything they could to help us. The room was more than adequate apart from the fact there was no safe in the room and no wardrobe. There is however, a metal rod sticking out by the tea and coffee making facilities with about six coat hangers. Housekeeping was spot on and there was a good selection of toiletries in the bathroom. We didn't use the gym or pool so cannot comment on these. The restaurant staff were really friendly and did everything they could so you could enjoy your meal which was a good thing given that the kitchen let them down. On our first night, service was desperately slow due partly, I think, to a large dinner party in the next room. Our starters were as expected but took 15 minutes to be served. Half an hour later, our main course came. Hubby had the chicken tikka masala which he thoroughly enjoyed although there was only four pieces of meat. I had the steak and doombar pie which was good. However, the plate was cold and the potatoes and red cabbage were nearly cold. To be fair, the manager did offer to get me another meal but when I refused, he took the price of my meal off the bill. They did a special meal for Valentines Day but again, service was extremely slow. Also, there was a choice for starter and main course but just one dessert. If you want an alcoholic drink, you need to dig deep into your pocket! Both drinks in the restaurant and bar are very, very expensive. On the plus side, breakfast is really good. The selection is excellent and, given a cooked breakfast is hard to keep hot when it's a buffet style, it's not cold. Overall, the hotel is ideally placed to explore Chester and the surrounding countryside, the staff make the place as they are so friendly and helpful and they make the hotel. However bar prices and the slowness of the kitchen staff do let this hotel down somewhat.

sjp698 2016/12/13
« Not really a 4* hotel »

Location of this hotel is good, just a minutes walk from the park and ride. Staff were friendly and very helpful. Rooms could certainly do with a refresh-looking very tired and shabby. Breakfast was good, plentiful and lots of variety.

Bethan J, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear sjp698, Thank you for your review following your recent stay. I am pleased to read that your found my team helpful and friendly and were able to take advantage of our excellent location to the park and ride into the city centre. Thank you also for your positive comments about breakfast. Kind regards, Bethan Johnston General Manager

Claire T 2016/10/19
« Family »

Great place very near park and ride clean and tidy fantastic foods staff very helpful great spar bar good near to Manchester and zoo great place overall will definitely recommend this hotel and would stop their again

Bethan J, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Claire, Thank you for your positive review and recommendation. I am very pleased you had a great stay and hope we can welcome you back to the hotel again very soon. Kindest regards, Bethan Johnston General Manager

Ruth M 2016/08/27
« Good hotel for Chester »

Not the biggest room we have stayed in , always cleaned well, but would pay the extra as would not want a smaller one. Shower sometimes didnt work first time but maybe hotel busy! Breakfast after a couple of days got a bit boring could do with some variation. All staff lovely except for when checking out the lovely young receptionist was confused about bill as were we so asked a senior member of staff for help . She wasnt as pleasant and felt a little condescending to us didnt want to make a fuss so just left but felt it spoiled our holiday a bit.. Plus point hotel great for Chester park and ride so near. Good spa as well. Lovely walk along canal to a great eating place about 15 mins away just get across busy road first .The Cheshire Cat its called.

Bethan J, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Ruth, Thank you for your review and for your honest feedback. I am very pleased to hear that on the whole you found my team to be lovely, I will share your feedback with all team members and address your constructive feedback. Thank you for pointing out how convenient we are for the Chester park and ride, there are also a number of nice walks to be had from the hotel. I hope we have the opportunity to welcome you back again in the future. Kind regards, Bethan Johnston General Manager

Just29 2016/07/09
« Chester Stay »

Staff left a little to be desired and left guests to their own devices to find things. Bar staff much better but again they were busy with functions and guests were second. Rooms old and small with bathrooms difficult to manoeuvre to have a shower. If you cannot climb into a high bath this hotel is not for you. Out of town a distance and bus at door costs over 7 pound return and they stop at 6pm. Park and ride bus also available but a decent walk across a very busy roundabout. We changed hotels during our stay and moved into the city and we are gold members for this hotel chain.

Eric S, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Just29 Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel, but I was very disappointed to hear you received a poor level of service, please allow me to express my sincerest apologies. Your experience is not usual for us and I know the team will be disappointed to read this review as normally customer service is what we do well as highlighted in other reviews Thank you again for taking the time to highlight this slip in our usually high service standards Yours Sincerely Eric Spencer-Smith General Manager

RobbeyRich 2016/06/03
« Excellent Staff »

Really good break over the bank holiday weekend. 3 nights Saturday to Tuesday. Good facilities. First room was a bit small for 3 night break but we were moved to a larger room the next day without any fuss... Pool very good. The pleasant staff made it for us though. Will stay again.

Eric S, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest Thank you for taking the time to review us on Trip advisor. Feedback is always valuable and appreciated both negative and positive as it aids us to constantly improve our offering and reward team members accordingly. Unfortunately today is my first day in the position, having not been in situ during your stay I am not really in a position to respond fully but I didn’t want you to think your comments were not being respectfully reviewed hence my response. We do hope to welcome you back in the future were hopefully I will be in a position to positively interact with you. Once again many thanks and sorry for the delay in responding Yours Sincerely Eric Spencer-Smith General Manager

brinnyblade 2016/05/10
« The Cleanest Hotel I've Ever Stayed In »

First time staying at Mercure Abbots Well and hope it won't be the last. This was a business trip though would choose this hotel if I was staying in/near Chester. Plenty of free parking, nice setting, friendly staff and a really pleasant place to stay overall. The thing that stood out was the cleanliness of the whole hotel. Shiny taps in the bathroom, a clean shower-head and no dust - anywhere. Not even in the usual hotel dust-traps like the tops of sockets & light switches. Clearly the folks who maintain this place are proud of the job they do and it's a credit to them. Friendly check-in, helpful conferencing team (thanks Nicky) and everyone had a smile and a word for you. Looking for a hotel near Chester - book this place.

GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regards Chris Hull

Kilmahew 2016/04/26
« Nice and convenient »

On arrival the receptionist was pleasant and efficient and we were soon on our way to the room. There is no lift therefore a flight of stairs was negotiated to the room which was comfortable, clean and tidy, there was limited hanging space but little other storage. The bathroom was roomy and included soaps and shampoos. We had breakfast's and meals here which we found very good, there is a good choice of foods both at breakfast and for lunch/dinner. We ate both in the restaurant and bar area where we found the staff friendly and efficient. The bar area is inviting and comfortable and although there is a TV you can avoid this. This hotel is very convenient for a Chester visit as the park and ride service is just a short walk away so you can leave your car in the hotel car park. It is currently just £2, no concessions, for return trip to Chester.

GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for the review on your recent stay at the hotel. We do hope to have the opportunity to welcome you back again soon. Regards Chris Hull

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