Hotel address
Leeds RoadLS22 5HE WETHERBY
UNITED KINGDOM
How to reach the hotel
GPS :N 53° 55' 27.37'' W 1° 23' 11.66''
Contact the hotel
- Tel. (+44)844/8159067
- Fax. (+44)193/7545009
- 067rs@jupiterhotels.co.uk
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Mercure Wetherby Hotel - hotel reviews in Wetherby
Hotel code: 8328
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great value peaceful hotel"
6th March 2013, 356Janie, Staines, United Kingdom
The hotel is on the very edge of Wetherby within a few minutes walk of restaurants and shops, and 20 min drive of York. The room was clean but initially smelt strongly of smoke, presumably from a previous occupier. We reported this to the front desk who then arranged for housekeeping to change the pillows and towels which dealt with the problem. Very happy with the service level, and value for money.
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Management responseDear Guest,Thank you for your review and I was delighted to see that you had such an enjoyable stay. I was especially pleased to see that the staff gave such good customer service I have passed on your comments to the whole team and do hope you will visit us again in the near future. Kind RegardsMark HoylandGeneral Manager
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"Pleasant hotel in convenient location"
23rd February 2013, wilkie28, Exeter, United Kingdom
We were visiting Harrogate where the hotels are quite expensive ,so decided to stay in Wetherby ,a short drive away. The hotel offered very good value for money, was easy to find ,the reception staff extremely helpful and professional. It is a short walk, crossing the River Wharfe, to the very pleasant town with traditional pubs and a good selection of shops. We had breakfast which had a the usual buffet plus a good selection of cooked items . We were most happy with our stay and would recommend it as an alternative to pricey Harrogate.
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Management responseDear Guest,Thank you so much for you r review and I was delighted that you had such an enjoyable stay. I have passed on your comments to the whole team and we do hope you take the opportunity to visit us again in the near future.KInd RegardsMark HoylandGeneral manager
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"Good potential but tired"
18th February 2013, GME312, Coventry, United Kingdom
This hotel is well situated right on the edge of town. The rooms are clean but tired as is most of the public rooms. It is however good value for money and the staff we're friendly and helpful. It would benefit from offering some sort of fitness facility.
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Management responseDear Guest,Thank you for your comments concerning your stay with us and I was very pleased to see that our staff had given you excellent customer service. We are also currently redecorating all our bedrooms and public areas, so I would recommend choosing one of the newly decorated rooms on your next visit, where I am confident you will have a very comfortable stay. Thank you once again for your review.Kind RegardsMark HoylandGeneral Manager
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"Simple motel accommodation"
4th January 2013, SFC-PVR, London
Room key card system was very troublesome; could not access the room and each time had to go back to reception for help.Room was clean but with marks on the walls. Bathroom was clean but the grouting/mastic was in a poor state of repair. Shower control was not fixed on and came off when the shower was switched on/off.Breakfast served from 07:00-09:30hrs, but when we arived at 07:30hrs we were told there was was no hot food until 08:00hrs. No details of this advertised and no explanation given.
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Management responseDear Guest,I am grateful for you taking the time to post your constructive comments. I apologise that you had difficulty with the locking system and I have passed your comments on to our Maintenance Manager. We are also currently painting and decorating all our bedrooms as well as the bathrooms so I do hope that you visit us again in the very near future and stay in one of the redecorated rooms. Thank you once again for your review.Kind RegardsMark HoylandGeneral Manager
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"Great base for local area"
27th December 2012, rugbyleagueangel, Wakefield, United Kingdom
The hotel staff are friendly and couldn't do enough for you. The lounge area is comfortable and spacious. Rooms are great value for money and i would return if i needed a base in this area again. Wetherby is in walking distance and are not far away from country pubs and Harewood.
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Management responseDear Guest,Thank you for taking the time to post your review and I am so pleased you had a comfortable stay. As you quite rightly point out, there are some great promotional rates for the hotel at the moment, so I do hope you are able to avail yourself of these offers, so we can welcome you back in the near future. Thank you once again.Mark HoylandGeneral Manager
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"Weekend stay, with dinner first night."
13th December 2012, GEOFF190, Leeds, United Kingdom
Hotel improved since Mercure took over. Good welcome, room and food good.Location is perfect for North Yorkshire and famous cities and towns.The beer is good and the Racecourse is next door.Wetherby town within walking distance.
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Management responseDear Guest,Thank you for your positive review, it is always a pleasure to read favourable comments. I do hope we can look forward to welcoming you back in the very near future.Kind RegardsMark HoylandGeneral Manager
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"A bit disappointed"
26th July 2012, tr_mcculloch, Maidenhead, United Kingdom
There are a few issues with the room: Firstly, how come the room smelled of smoke as clearly there is a sign on the door as non-smoking! Secondly, showerhead was an incorrect fitting. This made the bathroom flooding. Finally, dirty underwear left behind of bathroom door.
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Management responseDear Guest,Thank you for your review and I would immediately like to apologise for any shortcomings you may have experience. If you would like to leave your contact number at gm.mercurewetherby@jupiterhotels.co.uk. I would be very grateful to be able to discuss this in more detail.Kind RegardsMark HoylandGeneral Manager
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"poor and tied"
15th July 2012, Liverpool, United Kingdom
This is a hotel well past its sell by date . Sad loos , ppor staff , clocks set to 3 times and all wrong . Dirty carpets . Poor coffeee and food . Suits the poor coach party set NOT apatch on teh fench groups quality ratehr like the one in altringham . Sad and dated . Close it and re open as a coach stop .
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Management responseDear Guest,Thank you for your review and I was sorry to see that your stay was not to your satisfaction. There is a planned maintenance to be actioned throughout the hotel including a resident painter and a decorator. We have international clocks in reception so all have different times but I have double checked to ensure they are correct to their time zones and I thank you for informing me.We do hope you will stay once again when all will be done to make your stay an enjoyable one.Kind RegardsMark HoylandGeneral Manager
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"Customer services un help ful"
13th July 2012, Huddersfield, United Kingdom
We booked a hotel on a pay up front basis through the accor site.We planned to stay at this hotel due to attending the Mfest concert At harewood houseThe event was cancelled due to inclement weather.we notified the the hotel of this with a notice period of over 48 hrsThey not only would not cancel the hotel and so have the ability to resell they offered no gesture of goodwill and were quite happy to take our money with out offering any service with a read the small print attitudeA learning experience at my end but one which means I will not be booking with them again.Hopefully something they may learn from before they treat another customer in this manner
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Management responseDear Jonathan325Thank you for your email, and I am sorry that you were not able to stay with us.The rate you purchased was an advance saver rate which allows you to book our rooms at a cheaper rate, the terms & conditions for the savings you make are that they are non refundable, for a more flexible rate you could have chosen one of the other offers that could have been changed. As you can imagine we do get a lot of requests for refunds, various reasons are given for these requests, for us to decide which is a more demanding reason than the next person is not fair so we have to adhere to our terms & conditions. If you have any further queries please do not hesitate to contact me or in my absence Dominic Biggin my Operations Manager.Kind RegardsMark HoylandGeneral Manager
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"Noisy night"
12th June 2012, Tired617, St. Andrews, United Kingdom
Many things in favour, but central heating pump needs fixing - very noisy and on all night even though radiators switched off. As soon as went off in the morning, grass was being cut outside room !!! Many quieter nights spent in the centre of London!!
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Management responseDear Guest,Thank you for your comments concerning your stay with us. I was pleased to see that it was for the most part a positive experience, but I apologise that you had some noise issues. I would always advice guests to contact reception if at any time their stay is not to their satisfaction, as all our duty managers are trained to resolve all issues immediately to ensure our guests have a comfortable stay. If you would like to book again at the Mercure Wetherby Hotel then please contact the Operations Manager, Dominic Biggin on op.mercurewetherby@jupiterhotels.co.uk who will personally ensure your stay is comfortable one.Kind RegardsMark HoylandGeneral Manager
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"Two Nights at Wetherby Mecure"
8th June 2012, Wilby0, Orange, Australia
Wetherby is a convenient location with easy access to York and Leeds.The Hotel is easy to find being next to a round about off the A168. It was quite with no noticable trafic sound. Being a holiday weekend the roads were busy.The hotel is built on various levels with no lift and only one ramp, which makes carrying luggage around a bit of a chore. If I stay again I'll ask for a room closer to the enrty.We only dined-in for breakfast which we found a pleasant experience with the usual Mecure menu.
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Management responseDear Guest,Thank you for your comments concerning your stay with us. I was pleased to see that your stay with us was an enjoyable one. I have passed your review onto all our staff members who are always delighted to receive positive feedback from all their hard work. I do hope we can look forward to seeing you back here at the Mercure Wetherby hotel in the near future.Kind RegardsMark HoylandGeneral Manager
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"Bathroom Blues"
17th May 2012, Frenchie47, Chichester uk
The plumbing at this hotel needs serious attention. Poor toilet flushing, trickling taps,poor mixing showers and a very noisy heating system, made our stay very uncomfortable. We wont go back!
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Management responseDear Guest,Thank you for your feedback regarding your stay, we are always grateful for any feedback left on check out, so as to take action immediately. I have also passed your comments to the maintenance manager who will be carrying out a comprehensive review of the plumbing and thank you once again for your constructive comments.Kind RegardsMark Hoyland
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"Good value for money"
4th May 2012, WOODY44_12, Cleethorpes, United Kingdom
Very good value for money hotel. Rooms clean and food of good quality. Only negative was that it didnt have a health club.
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Management responseDear Woody44-12Thank you for your kind comments and I will pass them on to the whole team. I look forward to welcoming you back to the Mercure Wetherby very soon.Kind RegardsMark HoylandGeneral Manager
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These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
