Hotel addressA41 Watford Bypass
WD25 8JH WATFORD
How to reach the hotel
Contact the hotel
- Tel. (+44)844/8159056
- Fax. (+44)208/9507809
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Accorhotels.com customer reviews in partnership with TripAdvisor
"Don't stay here if you are coeliac - they just don't understand what can and can't be eaten."
7th September 2013, One91, Leeds, United Kingdom
Telephoned before booking to confirm they could provide gluten free food - they assured it would not be a problem. Unfortunately when we ordered evening meal (plain grilled fish, salad and potatoes - direct with the chef) it came smothered with some sort of sauce. It had to be sent back together with two other guests chicken burgers that were not thoroughly cooked. Gluten free bread on first 2 days but none the next day. The waitress said they had a coeliac in the previous week and 'it caused a lot of confusion in the kitchen'. Breakfast menu offers selection of meats, cheeses yogurts, probiotic drinks but none were on display. When asked if any cheese was available we were told they didn't have any!! Decorations are very tired, toilet needed a dose of bleach and the towels were frayed. It needs a small fortune spending to bring it up to modern standards.View management response »
Management responseDear One91Thank you for posting your review on Trip Advisor.I will ensure that your comments are passed on to the head chef to prevent future occurrences.At present we are compiling a capital investment programme to improve many areas of the hotel to enhance our guest experience.If I can be of any further assistance please do not hesitate to contact me directly.Kind regardsJanette McKenna
"Meal Disaster/Creaky floor boards in bedroom."
4th September 2013, pamella_peter, Glossop, United Kingdom
This is the first time we were horrified at the quality of food served during dinner - My burger was overdone and chewy and my husbands fish wasn't cooked .My daughters bangers were fine but lumpiest and driest mash I have ever tasted !Dinner was fairly decent the following night .There seems to be communication breakdown between dining room staff and reception ,though we settled the drinks bill every night ,while checking out we were told they were outstanding drinks bill ! The same thing happened the previous 2 stays as well.Room - 430 ,creaky floor boards and really stuffy despite having all the windows open and the fan on . So sleep was disturbed every time some one passed outside the door due to the noisy floor and warm and stuffy room.The only saving grace was a well maintained swimming pool and jacuzzi . Unfortunately steam room was broken down and got a vague response from gym staff as to when possibly it will be fixed.View management response »
Management responseDear pamella_peterThank you for providing your valuable feedback. I will ensure it is all passed on to the management team to avoid future occurrences.I am sorry that you experienced difficulties during your stay. At present we are compiling a capital investment plan which will enhance many areas of the hotel.If I can be of any further assistance please do not hesitate to contact me.Kind regardsJanette McKenna
"A poorly tarted-up motel"
1st September 2013, NorthernTraveller110, Manchester, United Kingdom
I read quite a few negative reviews before staying here but decided to ignore them as I have recently stayed in 4 other Accor group hotels (Ibis Styles, Novotel, Suitehotel & Pullman) and they have all been absolutely fine. Unfortunately, the reviews were correct on this occasion.The hotel is basically a 1970's motel which has been given a coat of paint. There has been no real updating - there's no air-conditioning and the the small rooms get uncomfortably hot & stuffy very quickly. I stayed in a so-called privilege room but it was not a privilege in any way. The furniture was literally falling apart (wardrobe doors wouldn't close/ the drawers wouldn't shut once opened); the bed was a standard sized double with no bedside table on one side & a shelf attached to the wall on the other side about 30cm from the bed - I assume the original bed was bigger than the one that was there).The hotel has plenty of parking and is handy for Watford, but that's the best I can say about it, I'm afraid.View management response »
Management responseDear Northern TravThank you for posting you feedback on Trip Advisor.At present we are compiling a capital investment programme which will encompas many areas of the hotel in an effort to enhance our guest experience.Kind regardsJanett McKenna
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.