Hotel address8 Tonbridge Road
TN2 4QL TUNBRIDGE WELLS
How to reach the hotel
Contact the hotel
- Tel. (+44)844/8159074
- Fax. (+44)189/2823931
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Mercure Tunbridge Wells Hotel - hotel reviews in Tunbridge Wells
Hotel code: 8320
Accorhotels.com customer reviews in partnership with TripAdvisor
"good as usual"
21st September 2013, lpor9146, Wimborne Minster, United Kingdom
have been when ramada jarvis..same quality.. value for £.. although breakfast could have been better, more choices..fruit appears to be from cans, poor choice of cerials, eggs.chef did make special eggs fr the 2 of us..pool water..too hot... great pool manand restaurant boss.View management response »
Management response"Ipor9146" - Thank you for your comments.We take on board your feedback, and always appreciate repeat custom. Thank you for returning to the hotel and we look forward to welcoming you back in the future.Best RegardsDenise Vas
18th September 2013, Doey09, Woodham, Surrey
Disappointing stay, Paid for an upgrade to a privilege room greeted by some else's half eaten food tray left outside our room on arrival and left there throughout the evening! The room was small and smelt very damp / musty on arrival, then woken early in the morning with the sound of a cockerel!!!! Overall looks very tired!!View management response »
Management responseDoey09 - Thank you for your comments.I'm sorry if the hotel did not meet your personal expectations."Doey09" booked a privilege bedroom, these bedrooms are situated in a refurbished corridor with brand new carpets. The bedrooms themselves have also been refurbished with a feature wall, the amenities include a nespresso machine with a variety of coffees, robes and slippers. I'm a little confused as to where the "tiredness" comes into the authors publication. All I can do is offer my apologies and maybe suggest that should "Doey09" wish to have a more luxurious stay, they might do well to book a more luxurious hotel, this will of course reflect in the price.We wish you well "Doey09" and hope you find a hotel that meets up to your personal taste.Best RegardsDenise Vas
17th September 2013, 30eaton, Oswestry, United Kingdom
Stayed there before, excellent. This time shown to room 701, tired smelt fousty, furniture old, en suite acceptable but needs TLC. Could hear the noise of air con when the window open, iron didn't work and one wall light not working. However breakfast first class, on checking out mentioned to receptionist about the package we booked came with a gift to celebrate forty years of business, she knew about it but did not know what the gift was and would ask her manager when they came in but I said e-mail me, but to date have had no contact.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.