Hotel addressMollstrasse 4
How to reach the hotel
Contact the hotel
- Tel. (+49)30/2757270
- Fax. (+49)30/27572757
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Mercure Hotel Berlin am Alexanderplatz - hotel reviews in Berlin
Hotel code: 8312
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great location and helpful staff"
6th September 2013
We stayed or three nights and the 2 bedroom room was basic, clean and well equipped. Nothing fancy but the staff were very accommodating. All spoke English and were always friendly. One f our members had to seek medical help and they organised for a doctor to come to the hotel and made themselves available to act as an interpreter if needed.The bike hire from the reception is great and a very convenient way to see Berlin. Also the free Berlin walking tours are a must do.
"Unexpected trip to DDR"
5th September 2013, Andrzej1612, Warsaw, Poland
Hotel far below Mercure standards. Though my room was pretty large the furniture was completely inadequate. The bathroom - with black stains in the corners and leaking pipes - remembered Honecker times. The surrounding area rather unpleasant - ruined buildings of DDR era. Positive - close to Alexanderplatz. Good communication.
4th September 2013, misterbig74, Chicago, Illinois, USA
Nasty check-in desk clerk. Room not made up for early arrival. Room very noisy and got very little sleep the whole stay. Would not stay there again. I always stay at Accor hotels but this was the worst. Would not recommend it to anyone.
"Mercure Hotel Berlin am Alexanderplatz"
30th August 2013, Travelbear56, London, United Kingdom
My room , which was a standard double, was very spacious with a good size workspace, comfortable bed, balcony, small lobby with wardrobe space separate from the main room. Good double-glazed sound insulation with minimum traffic noise at night. Efficient Wi-Fi connection. Clean and roomy bathroom, friendly staff very willing to be patient with my basic questions about travel etc.I didn't take breakfast (rather expensive), but café next door, and a supermarket (Kaiser's) within a couple of minutes with a great bakery section for morning pastries, and any other supplies of fresh fruit, beer or wine.Alexanderplatz an easy couple of minutes by tram, and the centre of Berlin and all attractions easy by bus or tram, and a day pass cheaper than an off peak London travlecard. Healthy walking distance to the cathedral and museum island.Would stay again, but only on a deal.
11th August 2013, Carnoah, Brussels, Belgium
Do not go to this hotel in summer if you have a room facing west as there is no air conditioning. The room on the 9th floor was stifling. Outdated attitude to smoking/ nonsmoking made any possible alternatives limited. Our initial offer for relieve was for a disabled room. As a loyal Accor member I was very disappointed in this hotel and the reluctance of staff to provide an alternative room. Avoid this hotel if possible.
22nd July 2013, miler100, south carolina
I am a loyal Accor member and have stayed at several hotels and was always satisfied. Though this hotel had mixed reviews, I decided that I would stick with my "brand loyalty:. This stay was not what I expected! The rooms looked plush on the website, but are very bare: bed, desk, and wardrobe. We had a suite and the bathroom had no counter, just a sink. The shower was so small that I had to do my squat workout to reach anything as your butt would hit the sides. The shower didn't drain and you stood in ankle deep water the entire time! We overflowed when all of us took showers. Was not near anything for food at night! Only 2 drink machines and no where to get change. Breakfast was too expensive, but there was a great Backstube next door with awesome prices and food. The website says to use the U2 to reach the hotel from the hauptbahnhof. Not true!! After an hour of walking around the train station, a kind gentleman finally explained that we needed to take the S-bahn. Also in Berlin, trams, U-bahns, and S-bahns are interconnected so you might have to travel all 3 to reach a location. Once we figured that out, we could get to most locations quite easily. Otherwise, there was not much to see after Alexanderplatz. There is no air-conditioning, so it can get quite warm in the room. I ended up actually closing my windows at night after letting in cool air so I could block street noise. This hotel will have me rethinking stays at Accor hotels now. Pick somewhere else in Berlin!!
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.