Hotel - Mercure Hotel Berlin am Alexanderplatz
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Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4 
10178  BERLIN
GERMANY

1,207 reviews
TripAdvisor Rating Based on 1,207 reviews
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From 76.00 EUR Non member rate
From 68.40 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Bicycle hire facilities

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Hotel Berlin am Alexanderplatz

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,207 reviews
Robert C 2017/05/08
« Not a typical Mercure hotel... »

We did go to Berlin end of April. We did choose this hotel as it is place near the Alexanderplatz, thus easy accessible from the airport. Also, we did choose it as it belongs to Mercure hotel chain. Unfortunately, this is not a Mercure hotel that I am used to. For its good sides I must say that the hotel itself and our room were very clean. Nothing to complain about. The location is quite good yet it takes around 10 minutes walking time, if you arrive by bus from the airport, to get to this hotel. Then sleeping quality was good as well, no sounds coming from outside. What I did not enjoy that much was the service (apart from a very nice guy who did our check in at midnight): the hotel staff seemed to be a little bit lost and overbooked. The WiFi was absolutely unreliable, disappearing all the time (we have had a Premium one, yet we had to use our roaming instead). We had to ask extra coffee and tea, as the cleaners were not refilling the coffee/tea. We did not take the breakfast, as the price was outrageous - EUR 18,00 p/p, when just next to the hotel you could have a continental breakfast for just EUR 4,99!!! As for our room itself, it was very spacious, but completely old style (I would say communist era even). And, there was no mini bar in our room! Overall it is an average hotel in a center of Berlin. In terms of Mercure standards, it is well below the average, in my opinion. Do book it only if you have no other option.

AGON G, Leiter Gästebetreuung at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Robert, Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Our guests can have a breakfast from 9.00 euros per day / person. This Notice / this information we have to many requests from our guests already started and attached directly visible next to the entrance to the breakfast room and also on the television in the lobby. Best regards, Mr. Bruno Customer Care

Terry F 2017/04/16
« Well placed hotel and very helpful staff. »

The hotel is placed close to Alexanderplatz which is an iconic square. From there it's a bit of a walk to the other main sites but the U-Bahn is close by which gets you everywhere. Get a day ticket for about 7e for zones A/B. The hotel is next to a derelict building but if you have a room facing the TV tower then you get a great view at night. This hotel is only 3* so don't expect 4*. Having said that the room was fine and the staff very helpful and lovely. Breakfast excellent.

AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Terry, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager

2016/06/30
« If only there was air-conditioning? »

This is a spacious and recently refurbished hotel. Our spacious room had large balcony (for a city centre hotel) and a fairly comfortable bed. The breakfast was very good, and the staff excellent and very helpful. The hotel has a bar, but the only food service was breakfast. Unfortunately, our room had no air-conditioning or fan - which was an issue as it was very hot during our stay. The hotel is on a very busy road junction, so leaving the room window open overnight was not practical due to the street noise. There was also no furniture on the balcony. If there had been air-conditioning (or at least a fan) in the room and the balcony had had some furniture, then this hotel would have got a much higher rating.

AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Anonymus, thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Air conditioning is not part of our interior. Regards, Steffen Hacker Front Office Manager

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