Hotel - Mercure Hotel Berlin am Alexanderplatz
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Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4 
10178  BERLIN
GERMANY

1,135 reviews
TripAdvisor Rating Based on 1,135 reviews
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Select your dates 62.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Bicycle hire facilities

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Hotel Berlin am Alexanderplatz

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,135 reviews

2016/06/30
« If only there was air-conditioning? »

This is a spacious and recently refurbished hotel. Our spacious room had large balcony (for a city centre hotel) and a fairly comfortable bed. The breakfast was very good, and the staff excellent and very helpful. The hotel has a bar, but the only food service was breakfast. Unfortunately, our room had no air-conditioning or fan - which was an issue as it was very hot during our stay. The hotel is on a very busy road junction, so leaving the room window open overnight was not practical due to the street noise. There was also no furniture on the balcony. If there had been air-conditioning (or at least a fan) in the room and the balcony had had some furniture, then this hotel would have got a much higher rating.

AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Anonymus, thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Air conditioning is not part of our interior. Regards, Steffen Hacker Front Office Manager

Alex_JGo 2016/01/26
« no Wifi in rooms »

Despite claiming that there is Wifi in the rooms, this was not the case during any of my 72 hours stay. I got the impression that the hotel; management does not care one iota about its customers (and this demotivates staff).

AGON G, Manager at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Alex_JGo, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We figuret out the problem with the wifi, and are working on a fix. Best regards, Steffen Hacker Front Office Manager

Walter S 2016/01/05
« Great location »

I spent 3 nights in the hotel. The staffs are very friendly and polite. The room was very clean and organized, the problem was the wifi. It was very slow and sometimes it was not working. I tried to use it only at night. The lift is an other problem during the peak time, especially because the hotel was very busy on the Xmas and New Year holiday.There are two lifts even then I could not get in for two or three times because they were full. It can be a problem if you are in a higher floor. About the breakfast, if you don't want to pay €18 per person you can have an excellent breakfast just beside the hotel. There is a bakery with some options for only €6. Overall the hotel is excellent, specially the location, staffs and comfort.

AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello WalterSchmidts, thank you for taking your time to tell us about your experience in our hotel. Our guests can have a breakfast from 9.00 euros per day / person. This Notice / this information we have to many requests from our guests already started and attached directly visible next to the entrance to the breakfast room. Best regards from Berlin, Steffen Hacker Front Office Manager

paulwl0nd0n 2015/09/30
« Poor for a Mecure »

Was very surprised at the quality of the hotel, and that it manages to retain a 3* rating. The location is very well connected which is the biggest benefit. It is, however, in quite a run down street with blocks of disused flats surrounding it. The exterior of the hotel doesn't fair much better to its adjacent disused buildings. The staff were pretty unfriendly and unhelpful. Several TV channels are advertised as available on a sheet of paper in the room but not actually on the TVs, when I checked this with reception they simply explained that they don't have them anymore. They were particularly and visibly put out by my pregnant wife asking for help carrying her bag to the luggage room. The interior of the hotel is dated and needs an refurb. The breakfast restaurant appears nice, though I didn't actually see anyone using it during my stay as I left early in the morning. I always book a Mecure expecting a level of quality and service that this hotel simply does not live up to.

AGON G, Manager at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear paulwl0nd0n, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Steffen Hacker Front Office Manager

gstrengers 2015/09/16
« Awesome Berlin »

We stayed 3 night's & what a great location, not 5 minutes walk from Alexanderplatz station, shopping & restaurants. Staff were awesome with maps & advice, our room was massive. Parking across the road for 12euro a day. Loved it & will be back!

AGON G, Manager at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear gstrengers, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager

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