Hotel address226 Victoria Street
Corner Darlinghurst Road
2011 POTTS POINT
How to reach the hotelGPS :S 33° 52' 27.70'' E 151° 13' 21.17''
Contact the hotel
- Tel. (+61)2/93971777
- Fax. (+61)2/93971707
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Mercure Sydney Potts Point - hotel reviews in Sydney
Hotel code: 8277
Accorhotels.com customer reviews in partnership with TripAdvisor
"Comfortable and good value"
20th September 2013, BVC2, Western Australia
Stayed for 3 nights. First night in a room on the Darlinghurst Rd side, very spacious but I found the plumbing pipes a little noisy in the morning. I moved to a room facing Victoria St which was very quiet even though it was next to the lifts, much smaller but still spacious enough. Beds comfortable, unstocked fridge provided in each room, staff friendly, a bit disappointing that you had to pay for internet (and the coin operated PCs in reception were very slow) but overall I was happy with my stay. Great comfort for the price in Sydney.
"Feedback to Mercure 3"
18th September 2013, GBTravel2013, Perth, Australia
Friendly service and attention to detailed requirements.Furniture in room was a bit disappointing - limited working space on "desk/table".There was ample room for a relaxing lounge chair but none providedCorner room has more space.
16th September 2013, Andreas M
Clean, modern hotel right in the heart of Kings Cross. Fantastic location. Good restaurants and entertainment within 5 minute walk of hotel. Kings Cross Underground railway station immediately adjacent to hotel allows for easy transport to Sydney City. Only gripe is that as with all Australian hotels the wifi is not free in the rooms only limited access in hotel lobby. When will Australian Hotels finally catch up with the rest of the world?
"Great Stay at Mercure Pott Point"
9th September 2013, petermac2013, Brisbane, Australia
I had a great stay at the Mercure at Potts Point. The hotel is very clean. The staff are extremely helpful and friendly and at the sametime professional. Very good value for money. I recommend this hotel to everyone. This was my second stay and I will stay again.
7th September 2013, camiladeoliveiramach, Melbourne, Australia
Kieran was a cutie! Very professional and sweet =) great service ^.^ perhaps need more powerpoints in the rooms as when we have a few things to charge we are a bit limited. room had a lovely view and well cleaned and organised.will definitely come back when I'm in Sydney next and recommend to family and friends
2nd September 2013, EcoBrett, Brisbane, Australia
A little hard to find with a GPS however once there a very pleasant surprise. Very neat and tidy. A little short on front counter staff however a small issue. Great location close to most things and easy to get a great meal on or off site.I will come back.
25th July 2013, davegg73, Sydney, Australia
not unless you 18 -25 and looking to party , Saturday night noise is insane , i understand the outside noise but its the partying within the hotel rooms and corridors that meant we only got 2 hrs sleep, the doors need to be retro fitted to slowly close onto rubber and not slammed every 10 minutes.. never againView management response »
Management responseHi Davegg73,I am sorry the Kingscrss Saturday kept you awake all night. As you saw, Kingscross night life is very active and we do try our best by having 3 night staffs plus a security guard during weekends but I must say things can get missed out sometimes. Our superior rooms are located on higher floors and you can also choose to stay on the harbour sides which reduces this Kingscross noise abit. However I am sorry that you didn't have pleasant stay with us and I appreciate your feed back for others who may not be aware of the area.
21st July 2013, icthisway, Gold Coast
I have stayed for my business(and a bit of holiday) trip for a week. Good service, clean and good size(bigger than other similar price hotels) room and good transport(subway is just under the hotel!). Yes, it is in Kings Cross. but there are nice restaurant on the entrance side of the street. Just last day of stay, the cleaner didn't do a good job. But that is very little concern of total positive side.I strongly recommend to a single traveler, a business trip or a traveler islooking for convenience location for transport.H,View management response »
Management responseHello icthisway, Thank you for your positive feed back, your feedback encourges our staff for better service always! And I must say our housekeeping is usually very good with servicing the room but I do apologize if it wasn't done so good on your last day. I hope your business went well and please do not hesitate to choose us again for your next business trip(and a bit of holiday)Have a good evening!
21st July 2013, franadi79, Melbourne, Australia
Thanks Mercure for Great Customer Service at Reception. I have stayed in this hotel for four night. I have got nice room with harbour and opera house view. I understand that this is not a brand new hotel but i am satisfied with pretty much everything. This hotel has a perfect location just in the corner of Darlinghurst street and Victoria street in the most popular Sydney entertainment Kings Cross area. You can find almost anything (restaurants, cafes, pubs, clubs, coles supermarket, fitness first gym, ATMs, Taxi ranks, Bus stops) around the hotel, and the most important thing is the Kings Cross train station entrance is just 30 seconds away. It is so easy for business and travellers like me to go from and to airport and city or even to the bondi and coogee beach. With the special price from Accorhotel membership, I certainly recommend this hotel to my family and friends. Cheers.View management response »
Management responseHi franadi79,It's so pleasant to hear 5star GREAT feed back from our guests.Thank you for pulling out all our strong points in details!You are right, our hotel isn't new but I believe we certainly have a style and I am very confident that our staff provide the best service!We have special Accor members promotion in August, please do come back!!
"Superb place to stay while visiting Sydney"
19th July 2013, Kajdas, Plock
The service we experienced, starting from checkin-in till the departure, was very good and always helpful. The room was good with a nice view on the city. The location is unique!! The amenities were fine. We liked everything in this MERCURE HOTEL and are planning to come again.View management response »
Management responseHi Kajdas, Wow, thank you for covering your comment with compliments!Yes, right our harbour view rooms have great view! I sometimes sleep at the hotel, and I begg our front office manager to allocate me a harbour view room. I love it!Again thank you for your lovely comment and we look forward to welcoming you again in future.
18th July 2013, purpleknits, Canberra, Australia
This hotel is right across the road from the Kings Cross station exit and you can easily walk into the city. We found the hotel a bit noisy at night but it is a busy area of the city. Lots of great cafes and good value restaurants suitable for fussy teenagers nearby. I'd stay here again.View management response »
Management responseHello purpleI am glad to hear that you would choose us again in future, something that I would love to hear from every one of our guests. Kingcross is well know for great cafes and restaurants but also for it's lively night life. Please do try one of our superior rooms on your next visit; newly renovated, located between 10-15th floor with fantastic views! I am sure you will like it. Again thank you for your kind comment and hope to see you again!
16th July 2013, MtAlbert, Auckland
Ideal location right beside the train station. Room was spacious and had a great view over the city. No problem with noise or traffic. Staff were friendly and helpful at all times. Even the weather was perfect!View management response »
Management responseHello MtAlbert, Always to good to hear great feedback on our hotel experience. I am really glad that everything was SPOT ON, we hope to welcome you again to show our continuous service. Thank you.
"Good value and service within its price range"
16th July 2013, Arat_Sarse, Adelaide, Australia
One week in Queen suite with (genuine) Harbour views using stay 3 nights and pay for 2 nights deal (good value for money) - location was excellent for transport links via Kings Cross Station - hotel was extremely comfortable - staff were polite and obliging - a very minor issue was that my room seemed to be next to a laundry or air conditioning plant room with machinery operated quite late at night causing a low level background hum - as an extremely light sleeper, I found it necessary to use ear plugs to diminish this and overall street noise despite 11th floor position - I would happily use this hotel in the future and recommend it to friends and relatives.View management response »
Management responseGood Evening Arat_Sarse, Thank you for your positive comment on our hotel and I am sorry that our plant room was bothering your sleep. For future bookings, please do inform us on your room preference when making bookings or on check. I am sure our friendly staff will assist accordingly. Hope you have a great evening and we look forward to welcoming you in future.
6th July 2013, Gez_Briz, Brisbane, Australia
Great hotel with easy access from train station below or buses. Very good value for money. Staff very welcoming and rooms large and clean. Next to the main part of Kings Cross, but I didn't hear any noise at all. Lots of food places near hotel.
"Excellent Accommodation/Excellent Value"
6th July 2013, Marg1121, Gold Coast, Australia
This trip was for family in St Vincents Private Hospital approx 1.5 klms easy walking distance and very interesting cafes/restaurants along the way. The accommodation was a great surprise in that it was very clean and quiet. The staff were very professional and efficient / friendly. The restaurant ,for both dinner and breakfast, was of excellent value and quality (especially with the Accor Advantage Plus card). I would not hesitate to stay again. The price after booking on the Accor web site was very good. The stay was very good especially with the family member in hospital improving every day!
"itis a great location loved the room and clean injoyed my stay so much will be returning"
5th July 2013, Mary C
everything is great thank you,, enjoyed my stay views are amazing bed so comfortable,,, couldn`t get enough off the view ,, I was surprised it has window s that open too have fresh air I so loved it ,, I had the windows open and was so good loved it so much I will be returning thank you
"Thank you Mercure Potts Point"
2nd July 2013, Lulu1313124, Carrara, Australia
Overall we thought the Mercure was excellent - service was prompt; location was perfect as it was not too far from the city and the area was great for walking around; it was very clean and our rooms were kept spotless and very friendly staff. The only thing I can comment on is the hallway seemed bland and unwelcoming. We had stayed at the Sofitel in the city before going to the Mercure Potts Points and we were much happier in your hotel. Your bathroom was far more accommodating and clean. I would only suggest putting in a pull out makeup mirror from the wall. I will certainly suggest to my friends to stay with you.View management response »
Management responseDear Lulu1313124Thank you very much for your feedback. I am very glad to hear that you enjoyed your stay with us. I will share your comment with our team and we look forward to seeing you again in future. Have a great evening!
"Good place to stay"
26th June 2013, mearsie, Newcastle, Australia
Excellent place to stay EXCEPT for the noise from Kings Cross going on outside. Handy to everything and relatively cheap parking. The staff were extremely friendly and the rooms were spotlessly clean.
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