Hotel - Mercure Palu
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Mercure Hotel

Mercure Palu

Jalan Cumi Cumi No 8  West Palu  Central Of Sulawesi 
94221 PALU
INDONESIA

109 reviews
TripAdvisor Rating Based on 109 reviews
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Mercure Palu

Mid-scale hotel for business trips or leisure

The comfortable 4-star hotel is located right in front of Palu Bay. All 138 rooms come with modern and stylish decor inspired by the local landmark. Only 20 minutes from Mutiara Sis-Aljufrie airport, the hotel has a restaurant, a lounge bar, 5 meeting rooms and a larger ballroom, a business centre, a gym, and an outdoor swimming pool that bring total comfort for business and leisure travelers.

The hotel is sourrounded by landmark and historical places in Palu such as Ponulele bridge, Souraja custom house and Makam Dato Karamah which are only 5 minutes from the hotel. Explore the cultural authenticity of Palu in those places. Located on the Lere beach and facing the amazing Palu Bay, Mercure Palu offers its guests an easy access to the Palu Grand Mall, the major shopping center in the city, as well as charming ancient historic sites such as Sou Raja and Makam Dato Karamah.

Hotel extras

The hotel offers a panoramic view, facing the amazing Palu Bay and surrounded by Gawalise mountain, close to the leading mall of Palu, and 45 minutes to the most beautiful beach called Tanjung Karang.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • MUTIARA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Palu

Jalan Cumi Cumi No 8
West Palu
Central Of Sulawesi
94221
PALU
INDONESIA

Tel: (+62)451 464888
Fax: (+62)451 463888

Check-in from 14h00
Check out up to 12h00
Access and transport
  • MUTIARA AIRPORT At 9.8km / 6.09 miles  - Shuttle paying

GPS : -0.884670, 119.850100

Our rooms

Facing amazing Palu Bay and surrounded by green hills, the 5storey Mercure Palu is nestled on Lere Beach West Palu, a developing tourism area in Palu City, Central Sulawesi, Indonesia.

  • Junior Suite
    Junior Suite

    Our Junior suite rooms are 47sq meters,over looking the Palu bay.Each room has free internet access,and also provided with safety box and 40'LED TV,comfort with large sofa. The bathroom is equipped a bathtub,a separate eco-toilet and hair dryer.

  • Superior Room with Twin Bed
    Superior Room with Twin Bed

    Superb design inspired by local landmark which come with modern decor, and features 2 Single beds. Each room has free Internet access, safety box, LED TV, separate eco-toilet, plus individual hairdryer, and overlook the gawalise mountain.

  • Superior Room with Double Bed
    Superior Room with Double Bed

    Superb design inspired by local landmark which come with modern decor, and features a Queen Size bed. Each room has free Internet access, safety box, LED TV, separate eco-toilet, plus individual hairdyer, and overlook the gawalise mountain.

  • Deluxe Room with Twin Beds
    Deluxe Room with Twin Beds

    Explore the attractive view of Palu bay. Deluxe rooms come with modern decor and superb design inspired by local landmark, which features 2 Single beds. Each room has free Internet access, safety box, LED TV, separate eco-tollet, and hairdryer.

  • Deluxe Room with Double Bed
    Deluxe Room with Double Bed

    Explore the attractive view of Palu bay. Deluxe rooms come with modern decor and superb design inspired by local landmark, which features a Queen Size bed. Each room has free Internet access, safety box, LED TV, separate eco-tollet,and hairdryer.

  • Privilege Room with Twin Beds
    Privilege Room with Twin Beds

    Our spacious Privilege room is located on the high floor from which you can enjoy a spectacular view of Palu bay and the city. It features 2 Single beds, an espresso coffee machine, a LED TV, a safety box, morning newspapers, and a separate eco-toilet.

  • Privilege Room with Double Bed
    Privilege Room with Double Bed

    Our spacious Privilege room is located on the high floor from which you can enjoy a spectacular view of Palu bay and the city. It features a Queen Size bed, an espresso coffee machine, a LED TV, a safety box, morning newspapers, and a separate eco-toilet.

  • 138 rooms
  • 30 non-smoking rooms
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

THE BAY RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch 12:00 - 17:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE BAY RESTAURANT Type of cuisine: International


Adjacent to the outdoor swimming pool terrace, our cozy restaurant offers a sumptuous spread of Eastern and Western dishes and personalised service.

Find out more and book
LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOUNGE BAR


Offers a wide variety of cocktails and mocktails, the classy lobby bar is perfect for you to meet with friends or business associates.

See all our restaurants and bars

Your meetings and events

Mercure Palu Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 1,380 m2
  • Maximum capacity: 2,500
  • Maximum banquet capacity: 1,000

Our customer reviews for Mercure Palu

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 109 reviews

isaacs690 2015/10/06
« Very slow service »

Even though we had already booked the rooms beforehand, my group had to wait for close to 5 hours before we could get enough rooms. Even then, a few of us had to squeeze into a 2-person room. The staff were friendly but the experience was horrible.

MichaelFrankLusikooy, Manager at Mercure Palu, responded to this review

Our Dearest Guest Gabriel S, We would like to thank you for choosing Mercure Hotel as your prefer accommodation during your recent stay in Palu and for taking the time to share your feedback. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet and exceed the needs of our guests and we wish to extend to you our apologies for the inconvenience that occurred during your stay. Your remark has been carefully noted and we really assure you that the necessary steps (refresh training and review SOP) have been taken to avoid such inconvenience in the future. Please drop us an email to es@mercurepalu.com should you wish to visit Palu in the near future, and please allow me have the opportunity to welcome you personally and better prepare your stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Palu. With truly care, salam hangat! Michael Frank Lusikooy Executive Assistant Manager

RG_Kid 2015/07/22
« Good stay, got a slightly misleading upgrade »

Upgraded to windowless room. The deluxe room was bigger and had a sleep couch. The free wi-fi was slow and had terrible ping. Room service was quick, food wasn't great. Palu was hot, so even with full AC, the room still felt like room temperature. Breakfast buffet was okay, but there wasn't any on-call cook to make you assortment of egg dishes.

MichaelFrankLusikooy, Manajer at Mercure Palu, responded to this review

Our Dearest Guest RG Kid, We would like to thank you for choosing Mercure Hotel as your accommodation choice during your recent stay in Palu and for taking the time to share your feedback. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests and we wish to extend to you our apologies for the incident that occurred during your stay. Your remark has been carefully noted and we can assure you that the necessary steps (refresh training and review SOP) have been taken to avoid such inconvenience in the future. Honestly we experience internet connection downtime from our vendor in few days ago including our office connection, but now already normal again. Please drop us an email to es@mercurepalu.com should you wish to visit Palu in the near future, and please allow me have the opportunity to welcome you personally and better prepare your stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Palu. With truly care, salam hangat! Michael Frank Lusikooy Executive Assistant Manager

GeorgeR32 2014/08/21
« Awesome stay, Great Hotel »

We booked 5 rooms for 3 nights last weekend. We were a group of cyclist from Kalimantan. The rooms were top quality, nice, modern and clean. Front desk staff were very polite and helpful. Restaurant buffet breakfast was way above average. Nice mix of local and international cuisine.

Malikazhary, General Manager at Mercure Palu, responded to this review

Our Dear Guest, We would like to thank you for choosing Mercure Hotel as your accommodation choice during your recent stay in Palu and for taking the time to share your positive feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work. We all look forward to welcoming you again on your next visit to Palu. With truly care, salam hangat ! Abdul Malik Azhary General Manager

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