Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 4,933 reviews

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Fairmont Resort Blue Mountains, MGallery - Image 2
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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,933 reviews

TripAdvisor Rating  4.0/5  3,392 reviews

Shocking service bad attitude filthy room.

TripAdvisor rating 1.0/5

WangC280 Families - TripAdvisor review

The customer service displayed was appalling. I never expected such treatment at an Accor property. The executive manager’s rudeness mirrored that of the front-line staff. Upon arrival, the front desk couldn’t locate my booking, wasting nearly 10 minutes repeatedly questioning me where I made booking. When I advised I booked through accor website as I am a member she still couldn’t locate my booking. I had to run back to my car to retrieve my phone. Despite being assured my room was ready at 1:30 and my luggage already in it, I found the room empty. Even after lodging a complaint, my luggage didn’t arrive until an hour later, the manager assured the luggage with me soon but didn’t arrive until 3:30 . The room was not only worn-out but also filthy, with hair left in the bed and a dusty phone and light Avoid this place if possible; I wouldn’t return even if you paid me.

Satisfied

Customer review rating 3.5/5

Diane Couples - Confirmed reviews ALL

Overall if the hotel is good but the hotel room was old but clean.

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Spacious beautiful surroundings and fresh air Made this getaway wonderful. The place is great but in need of renovation.

ITALIAN RESTAURANT NOT A GOOD EXPERIENCE NOT ENOUGH FRESH SALAD AND QUITE DISORGANISED

Customer review rating 3.0/5

Fay C. Families - Confirmed reviews ALL

GOOD AS FAR AS STAFF GO, MY ROOM DID NOT HAVE SOAP IN CONTAINERS OVER THE BATH BUT EVERYTHING OTHER FINE. WOULD HAVE LIKED MAYBE STEAK SANDWICH OR MORE FRESH SALAD AVAILABLE IN. ROOM SERVICE.

Tired hotel in need of refurb

Customer review rating 2.0/5

Sunny Families - Confirmed reviews ALL

+ some very helpful staff & lots to do during your stay - dirty plates from previous customer left on our table for the whole time we were sat there. Barmaid saw them, but just continued her conversation and left them. Bath had long hairs in it and our bedroom looked like it hadn’t been cleaned properly, with blood on my sons duvet, which was between 2 sheets.

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Other web-users rate our hotel

  • 1,353 reviews 8.2/10 Location
  • 2,603 reviews 6.4/10 Room
  • 2,786 reviews 7.8/10 Service
  • 25 reviews 6.6/10 WiFi
  • 1,558 reviews 5.5/10 Food
  • 786 reviews 4/10 Cleanliness
  • 700 reviews 6.9/10 Breakfast
  • 601 reviews 5.2/10 Value

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