Hotel - Novotel Moscow Kievskaya
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Novotel Hotel

Novotel Moscow Kievskaya Hotel

Kievskaya Ulitsa  2 
121059  MOSCOW
RUSSIAN FEDERATION

68 reviews
TripAdvisor Rating Based on 68 reviews
Best price guarantee
From
From 4900.00 RUB Non member rate
From 4410.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 4900.00 RUB
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Moscow Kievskaya

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 68 reviews
Wallenberg 2016/12/23
« An accident did not allow me to use a paid night »

I was trapped.in 2 hours inside a commuter train on my way to the Airport in Stockholm. They did not allow us to leave the train due to a cable outside the train. I missed both the flight and the hotel night. AccorHotels loyality programme should not offer hotel nights which have non-changable dates to the members of this programme.

Quality_Kievskaya, Guest Relations Manager at Novotel Moscow Kievskaya, responded to this review

Dear Wallenberg, Thank you for taking the time to share your feedback. We are very sorry to hear that you faced this kind of situation at the airport. The non-refundable rate that you made your reservation with carries a discount in comparison to flexible refundable rates, as such it comes with certain terms and conditions. The policy states that the reservation is not allowed to be changed or canceled and you will still be charged the full reservation amount. The hotel may reconsider those terms only in case of force majeure circumstances with evidence required. I am very sorry that you feel that this has ruined your relationship with our loyalty programme, however, the terms and condition of this type of booking is clearly stated during reservation time and by booking so you agree to the terms of this rate. We are hoping for your kind understanding on this matter and will be glad to see you in our hotels! Best regards, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

RayL276 2016/12/12
« bad service »

The reception staff reaction is really slow. The first day when I checked in, I have to wait for half an hour, as only 1 counter is working. After 30 mins it is to my turn by trying 3 times of my credit card and keep saying my credit card is no working, they are insisting on letting my paying by cash. Frankly, I just checked out from Novotel central hotel and paying with the same cards, how comes there will be any problems. On the other day, the terminal still fails. So finally I have to change all my USD in to RUB in order to finish whole the payment for 8 nights, amount up to USD800 or so. However, on the 3rd day, their terminal worked again, it could be charged for my laundry. It is really surprised me, so why the reception wants me to pay in cash?? It is truly reception terminal problem not my card problem, how comes they cannot wait until they found out the problem instead of keeping saying my card is fail! Besides, I have ordered 3 times laundry, but never returned it automatically or in time. No information, neither delivery service. I have called 3 times in a day to let them return my laundry, but eventually they still not understanding what to do, just keep sending the staff by giving me another new laundry bag. And the final day before I checking out, I have to wait 1 hour till they deliver back my laundry. The hotel is brand new, so I believe all the staffs are still not get use to the chain hotel service. I have to say it is the worst experience I have never had in novotel all over the world.

Quality_Kievskaya, Guest Relations Manager at Novotel Moscow Kievskaya, responded to this review

Dear RayL276, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

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