Hotel - Mercure Hatfield Oak Hotel
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Mercure Hotel

Mercure Hatfield Oak Hotel

Roehyde Way  Hertfordshire 
AL10 9AF HATFIELD
UNITED KINGDOM

549 reviews
TripAdvisor Rating Based on 549 reviews
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Mercure Hatfield Oak Hotel

Mid-scale hotel for business trips or leisure

Modern 3 star hotel just 3 minutes from J23 of the M25, 1 minute from J2 and 3 of the A1(M), and close to the M1. 25 minutes by train in to Kings Cross from Hatfield Rail Station (3 miles). Airports Luton (19 miles), Stansted (30 miles) and Heathrow (21 miles). Nearby attractions include Galleria Shopping Centre, Woburn Safari Park and Whipsnade Zoo. Free WiFi throughout, free parking and onsite restaurant, bar and lounge area. All rooms include flatscreen TV with Freeview channels.

Hotel extras

Modern 3 star hotel in supurb location for A1(M), M1 and M25. Free WiFi and parking with on site restaurant, bar and lounge area. All rooms include flatscreen TV's with Freeview channels

This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Breakfast
  • 100% non-smoking hotel
  • Hotel open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Hatfield Oak Hotel

Roehyde Way
Hertfordshire
AL10 9AF
HATFIELD
UNITED KINGDOM

Tel: (+44)1707/275701
Fax: (+44)1707/266033

Check-in from 14h00
Check out up to 11h00
Access and transport
  • LUTON At 30.41km / 18.9 miles
  • HATFIELD At 4.83km / 3 miles

GPS : 51.745675, -0.241452

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • Executive Room with 1 double bed and sofa
    Executive Room with 1 double bed and sofa

    Executive Room with 1 double bed and sofa - Complimentary WIFI- Flatscreen TV with Freeview Channels -Hairdryer -Nespresso Coffee Machine - Fruit - Mineral Water - Dressing gown - Slippers - Additional Toiletries - Complimentary newspaper

  • Standard Room with 2 single beds
    Standard Room with 2 single beds

    Standard Twin with Two Single Beds - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities

  • Standard Room with 1 double bed
    Standard Room with 1 double bed

    Standard Double Room with One Double Bed - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities

  • 76 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

THE GALLERY RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch 12:00 - 14:30
Dinner 18:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE GALLERY RESTAURANT Type of cuisine: Regional

Find out more and book
HOTEL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

HOTEL BAR

See all our restaurants and bars

Your meetings and events

Mercure Hatfield Oak Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 5
  • Maximum size: 134 m2
  • Maximum capacity: 120
  • Maximum banquet capacity: 120

Our customer reviews for Mercure Hatfield Oak Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 549 reviews

Paul_Mastersrl 2015/05/20
« UNhappy stay »

First visit to this Mercure hotel and very probably our last! On arrival I was informed that there had been no specific room request and no note of my platinum status. My wife has to use walking sticks and the 14 steps to the room was not ideal. Nor was the noise from the wedding party spilling out into the courtyard. We were move across the corridor to a much quieter room. Bar area is soulless. Perhaps the fact the staff were preoccupied with the wedding party accounts in some way for this. The room was adequate. Reception girls looked stressed out! They were however as helpful as they could be.

Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your recent stay. I am so sorry that certain aspects of your stay did not meet with your expectations, and I would like to assure you that we will be looking into the points you raised, but please accept my apologies for any inconvenience that may of been caused. Yours sincerely Katherine

marc M 2015/04/29
« This Mercure hotel is rather an IBIS standard »

We have been very disapointed by this Mercure hotel. Room are almost the same standard as an IBIS hotel (no fridge, no safe box) But the hotel is well located if you travel by car. Free parking. Breakfast is good but the staff in charge of the breakfast need to be coached or at least need more supervision by a manager. After houskeeping cleaned the room we could still find hair (long black hairs) from the previous people in that room.

Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your recent stay. I am so sorry that certain aspects of your stay did not meet with your expectations, and I would like to assure you that we will be looking into the points you raised, but please accept my apologies for any inconvenience that may of been caused. Yours sincerely Katherine

Richard N 2014/09/22
« ONE NIGHT STAY »

Enjoyed a one night stay to attend a family party. Room was ready on arrival and very acceptable. reception kindly ordered us a taxi and this arrived punctually. would use again if required and happy with price.

Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following your recent stay with us. We are so pleased you had an enoyable visit and hope we can welcome you back in the futures. Kind Regards Katherine

Glenis W 2014/01/05
« Very Good Hotel »

Great location,clean and staff very professional with plenty of parking and minutes to or from the M25.Cant find fault with this hotel for the money we paid, excellent all you can eat buffet breakfast

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Dear Glenis, Thank you for your kind review. I was very pleased to read you enjoyed your time at the hotel. Best wishes David

Norman P 2013/12/09
« Accor a lot more than OK! »

Warm welcome, nice room and good breakfast. In the morning cars were covered in frost and at reception there was a selection of de-icers and scrapers. I have never seen such a practical touch at any other hotel, anywhere - well done Mercure, Hatfield.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Dear Norman, Thank you for your kind review I was pleased you enjoyed your stay Our night porters John and Makio organise the scrapers and sprays and diligently check the weather each morning, I'm glad their efforts are appreciated. Best wishes David

Trevor W 2013/11/28
« Very poor service »

We had stayed here twice in the past when the hotel was under different owners,so gave it another chance.Service in the restaurant was terrible, 1 1/2 hours for 2 courses gave up on having a dessert .Will certainly not be returning unless they pay me.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Dear Trevor, I am very disappointed to read that you had a poor experience in our restaurant, please accept my apologies. I would be very grateful if you could contact me direct (gm@hotels-hatfield.com) with greater information so that we can make improvements. Specifically it would be useful to know when you dined in the restaurant, what issues you experienced and what name your booking was under. Many thanks David

AnAmericanInUK 2013/09/19
« A very nice hotel »

The staff was very friendly and helpful. The breakfasts were superb. The hotel is in a perfect location for visiting the university and in a good location for Hatfield. The bathrooms have been refurbished recently. Other furniture in the room was dated but nice.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for your review. I was pleased to read you enjoyed your stay and delighted you thought the breakfast was superb, our breakfast chef Peter is a real asset to the hotel and I know he will be gratified that you have singled his efforts out for praise. I agree we are excellently located for Hertfordshire University with the College lane campus being located 300 yards from ourselves. Regards David

DecoyKing 2013/09/10
« Nice hotel - but no airconditioning in room »

Stayed for just one evening in this hotel which was clean and modern and in a very good location close to the motorway network. Drinks and bar meals however were very expensive and we found it cheaper to get to a taxi into nearby Hatfield and we ate there for around half the price of the meals in the hotel even taking into account the taxi fare. Our ground floor room was very nice but unbearably warm - it must have been around 80 degrees - and this led to an uncomfortable and restless night which was not ideal with an early start the next morning. I would definately stay here again but only in the winter months.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for your review. I was pleased to read you enjoyed your stay. I am sorry you thought our food was expensive, my view is that it offers excellent value for money. We look forward to welcoming you back in the Winter. Regards David

philiph441925 2013/08/26
« 7 day end of 11 week holiday stay »

This hotel was mostly everything a Mercure should be. The restraunt service was below standard on several occasions, however, that seems to be the case amongst most hotels we stayed at over the europe trip. We recieved our upgrade on arrival, however the WI-Fi system did not work. We tried in most places in the hotel, even the office, but no joy. It took 6 days of our 7 day stay to solve the Wi-Fi problem. On a positive note, we enjoyed our stay, in general. The hotel grounds and infrastructure were cared for, and the staff were pleasant and helpful. The hotel is 45 mins from Heathrow on a normal traffic day. The food is good,and plentyful, and I would recommend this hotel for short or long stays.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Dear Mr Hope, Thank you for your review. I was pleased to read you enjoyed your stay, although suprised and dissapointed that the restaurant service was below your expectations on some occasions. I am sorry it took so long to solve the issue with the WiFi connection on your laptop, so that other such problems are solved much quicker we have training for our duty managers. It was a pleasure to meet you and I am pleased you enjoyed your time with us. Best wishes David

DVTCornwall 2013/08/23
« Close to London »

Reception and welcome was friendly and efficient. If you want a decent nights sleep then ask for a room at the back as the hotel sits adjacent to the A1M and the front rooms are extremely noisy 24/7. Needs aircon in rooms in summer as the room was too warm and opening the window brought yet more noise into the room. The restaurant for breakfast was excellent both in Service and food quality. Overall the hotel needs updating and refreshing to bring it up to the Accor Mercure standards - this one is not much different from an Ibis. However for access to London by car, bus or train it is ideally situated.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for your review. I am sorry you were disturbed by traffic, we are close to the A1 but fortunately the building is designed so that most of the rooms face away and they are notable quiet. When Focus hotels took over the property four years ago new windows were bought for all rooms which ensures all rooms including the road facing ones are quiet - however I do understand when teh windows are opened you will be able to hear the road. I was pleased to read that you found the team to be friendly and efficient. Regards David

M_Smith001 2013/07/16
« Beats the Competition!!! »

The first thing to greet you is a friendly welcome from the receptionist who books you in with a minimum of fuss, you're handed a key card to a clean well appointed room complete with a King size bed and spotless on-suite . The hotel is located close the the University, main roads, town center and only a short trip to the nearest railway station. But the defining moment was at breakfast where you could choose from Continental, full English or something a bit me extravagant like Eggs Benedict, and all served with freshly brewed tea or filtered coffee It makes the Hatfield Travelodge and Holiday Inn look poor value.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for your review. I was pleased to read that you had a pleasant stay David

Toady08 2013/06/30
« Rude Staff »

The hotel was generally nice. The problem for me was with the staff working in the restaurant. I had my evening meal there, and when ordering I asked to change chips to salad. I was looked up and down and the waitress questionned my decision with a rather rude attitude. Also she was loud and other people were listening in to her. It made me feel uncomfortable. When my main course arrived which was a steak it was put on the table and the waitress walked away. I thenhad to ask for some sauce, which she couldnt understand so she had to get someone else. I then realised I had no steak knife so I asked for that, she forgot so I had to ask again. Food was very good so the chef is decent, just not the staff on the floor. Breakfast was served until 10am which was good as I wasnt leaving until later on.I went down at 9.30am and the food was still out. I was asked what egg I wanted so they could good it which was good. But they then cleared the food away before I had got anything, so they had to put it on the plate for me. Not a bad option but on a buffet you can get what you want, where as in fact they only put a small amount on. Overall ok, but wouldnt rush to go back, new staff required in the restaurant.

David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for your review. Myself and my colleagues were very concerned to read your review, particularly as it closely followed similar comments from another guest. I am fortunate in have a friendly team here and whilst we have our faults being rude and not caring about our customers is not one of them. Upon investigation we have found that the young lady who served you was a work experience student who may have come across a little brusque as she was out of her comfort zone in the restaurant. Please accept my apologies as whilst it is important we support our young people by giving them experience in the world of work we should never allow this to compromise the service we offer our guests. Thank you for your comments with regards our breakfast, midweek our breakfast is served from 6.30am - 10am and it is important during this period that our food is always fresh and tasty. Consequently as the service becomes quiter we withdraw the hot items and cook them fresh to order, perhaps we need to comunicate this to our guests as by removing the buffet my staff were actually trying to improve the service they offered whilst the reverse seems to have been achieved.

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