Mercure Stafford South Hatherton House Hotel
ST19 5QP STAFFORD
ST19 5QP STAFFORD
3 star hotel close to J12 and 13 of the M6 motorway. Located in the market town of Penkridge. Short walk to Penkridge Rail station which offers links to Wolverhampton and Birmingham New Street. 36 miles from Alton Towers, 28 miles to Cadbury World, 23 miles to Drayton Manor and just 8 miles from Weston Park. Free WiFi throughout, free parking and complimentary use of health and leisure facilities. On site bar, restaurant and lounge. All rooms offer flat screen TV's with Freeview Channels.
3 star hotel 6 miles from Stafford. Free WiFi, free parking and on site leisure facilities. Walking distance to train station with links to Wolverhampton and Birmingham New Street. Short distance to Alton Towers, Cadbury World and Drayton Manor
All rooms have En-suite bath and shower, Flatscreen TV with Freeview Channels, Hairdryer, Complimentary tea and coffee making facilities and free WiFi
Standard Twin with Two Single Beds - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities - Free use of Leisure Facilities
Standard Double Room with One Double Bed - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities - Free use of Leisure Facilities
Reviews collected from customers who booked on AccorHotels.com
Not what you would expect from an Accor Hotel. Arrived to find a dark and unwelcoming car park and, to be completely honest, it didn't get much better once I got inside. The whole place has seen better days and is in dire need of some investment. The room I was allocated was a decent size and the wifi connection was one of the best I've had in a hotel, but the rest of it was extremely disappointing. The bathroom was something out of the 1970s with a cracked basin, worn out taps and an uncontrollable shower that managed to get the water over the screen. The bed was OK, but not particularly comfortable and breakfast was adequate. Not an experience I'll be repeating next time I'm in the area.
Dear SGP1105 Thank you for taking the time to give me your feedback regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team for discussion, we are also putting a maintenance program together so we can address these point's raised by yourself. Kind Regards Mr Peter C Miller Hotel Operations Manager
We spent two nights here, using up Accor points. Abysmally tatty and uncared for rooms, with bathroom plumbing falling apart. We were shown to a room with a permanently dripping shower and a view of the garden shed. The staff were pleasant and helpful, happy to re-room us, but the offered substitute was barely better (though with a view). Gym was extensive but virtually every machine damaged, the exterior was weed-ridden and unloved. Public interior areas were good quality, the staff friendly and helpful, and the breakfast very good. But someone from Accor should take a close look at this establishment - at present it's seriously undermining the Mercure brand. (We understand from talking to staff that it is under new ownership - one cannot but hope that they intend to invest some money to improve things).
A real shock to stay in a Mecure that's in such poor condition. Would have needed a total refurbishment 10 years ago. Filthy carpets, mirrors corroding etc and poor service to cap it off. Definitely won't be back. Cannot understand why Mecure is putting its name to this hotel and damaging its brand.
Dear Razor 1965 Thank for taking the time to give me your feed back regards your recent stay at the hotel. I have forwarded your comments onto my team. We have now put a maintenance program in operation of which my team will be working on. When this work is complete I would like to welcome you back so you can see the improvements. Kind Regards Peter Miller Hotel Operations Manager
I have stayed at this hotel from time to time in the past and the general decor has improved significantly. There is a gymnasium as a real bonus together with a pool although at the timeof my visit it was out of action. The staff are very friendly and helpful. The food I had for evening dinner was a disappointment; although when questioned the staff claimed the meals were all made fresh the rump of lamd had the characteristics to me of being cooked earlier and then reheated - it was not as juicy as it should have been. It was presented on a bed of good mashed potato but with no other vegetables - they were extra on this meal (but not on others offered on the menu ) all rather strange. The breakfast was good in that kipper fillets were available which is good to see - together with all the usual full english breakfast ingredients. The bedrooms were good with an extra easy chair - and the place was cosy. If you get a room on the front you may be disturbed by the regular trains just across the lawns.
Dear Botanic Bi Thank you for your feed back with regard's to your recent stay. I have passed your comment's on to all departments concerned. I was sorry to hear you had concern's regarding your evening meal but as I said at the time in conversation with yourself all of our meals are cooked fresh to order. Kind Regards Peter Miller Acting General Manager
Toilet-roll holder was broken and bathroom floor dirty. No sherry, ginger or crisps in bar. 'Rare' steak cooked through but supplement was waived. Very noisy night with partygoers outside bedroom. Staff good.
Great Hotel, comfy spacious room, food first class, Staff nice, efficient and friendly. Don't expect the same of the Health Club, its lost its sparkle, No staff in attendance, steamroom out of order, sauna out of order, I rest My case. However, I repeat .... Hotel was First Class
Thank you very much for your contribution to Trip advisor I will share your positive comments with the team. I am sorry that you did not find the leisure in keeping with the hotel, we are aware of the problems at the moment but all of the issues are being addresses Thank you again for your time Emily Rogers
First time I've stayed there and had booked at short notice. Nice hotel, I arrived very late but was made welcome. The room was big and comfortable and the wifi worked well. Breakfast in the morning was brilliant. I will stay there again and recommend to friends.
Staff at check in were pleasant and helpful. Our room was spacious, clean and simply furnished. The bathroom was somewhat dated, but everything worked well. We enjoyed the food in the restaurant where the atmosphere was pleasant and the staff attentive. The bar area was also comfortable. I discovered that the hotel was previously in the Focus Hotel Group and is now a Mercure franchise. I think there is work to be done to bring the hotel up to the standard I would expect of the Mercure brand. The outside area gives a very bad impression on arrival. The car park is overshadowed with tall trees and overgrown hedges and gives a feeling of insecurity. The hotel building and adjacent leisure wing look very run down. CCTV coverage in the car park would be almost impossible. An opening up of the whole area would be a great improvement.
Dear Sir Thank you for your feed-back. I totally agree with your comments about the garden, we have the gardener visiting next week to sort this out, we simply have not been able to keep up with the growth following the heavy rain and sunshine, I do apologise. We are working on the bedrooms and bathrooms but this will be done at hotel level, so will be a gradual process I hope to welcome you back to the hotel soon Emily Rogers
Hotel had great staff and plenty of parking although the exterior and interior is a bit dated and could do with a refresh. Bar area was small but adequate and you can sit outside. Would defo stay again.
Overall the hotel was OK but a bit tired. Could not change the shower temparature as the control was broken. Staff were generally friendly but not very attentive. I spent nearly 10 mins waiting for fresh milk at Breakfast after pointing out that the jug was empty. Was left standing by the breakfast buffet with no apology when the milk actually arrived. Also had to get up to ask for hot food at breakfast as none of the waiting staff came to take my order despite not being busy and looking in my direction on numerous occasions.
Dear Chris Thank you for your feed-back I am sorry to hear that you had problems with the shower and with our team at breakfast. I will of course follow this up and thank you for letting me know Emily Rogers
The hotel wasn't at any point in time worth to be called an Accor Hotel. The food was not good, the rooms old, and the service not very friendly. I like Accor Hotels but this hotel simply doesn't meet the standard.
The property is tired and requires a refurbishment. The staff are helpful and pleasant. The restaurant is good for breakfast however our evening meal seasonal Turkey was evidently processed and. It fresh!
Thank you very much for your kind words about the staff and breakfast, I am surprised by your Turkey comment as we have served hundreds of portions in December on our party nights and all feedback has been positive, I can assure you it is ‘real’ Turkey and cooked fresh on the premises my apologies that you didn't enjoy your meal. Kind regards Jeff
Friendly service and staff, pleasant room and delicious food. The bathroom could have done with a little improvement but not a problem. The room was a little too warm for me and, as a result, I had a restless night. Not the fault of the hotel - I could have switched the radiator down or even opened a window! Would stay there again.
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