Hotel - Mercure Hull Royal Hotel
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Mercure Hotel

Mercure Hull Royal Hotel

170 Ferensway  East Yorkshire 
HU1 3UF  HULL
UNITED KINGDOM

1,134 reviews
TripAdvisor Rating Based on 1,134 reviews
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From 58.65 GBP Non member rate
From 52.79 GBP Member's rate Members’ Rate, join while you book
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Select your dates 58.65 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre  (Nearby)
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Our rooms are designed to offer you somewhere comfortable that you can really relax in. All rooms offer en-suite bathroom, flat-screen TV with freeview channels, hairdryer, complimentary tea & coffee making facilities and free WIFI.

  • 155 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hull Royal Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,134 reviews

David C 2017/02/11
« It's not how it starts it how it finishes »

Confusion with booking ably sorted by Nicky on reception - I will return Great location for visiting Hull All staff were extremely friendly giving assistance on travel to Hull City tigers and surrounding restaurants (as well as recommending the dish of the day if you wish to stay in the hotel)

David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback on your recent stay at our hotel. It is always a pleasure reading such positive feedback especially when it concerns the service provided by our staff. I was pleased that the initial problem with your booking was resolved by Nicky and that you found all our staff so helpful Regards, David Leadley Customer Service Manager

robertaJ1778RW 2017/01/14
« Hull Mercure »

My wife and I had booked a two day break at this hotel and found that the room that we were first allocated was very small so we complained to receptionist. The receptionist was very polite and friendly and immediately changed our room to one that was much more comfortable. She even sent an assistant to ensure the new room met our expectations. The staff in the hotel during our stay were excellent. They were friendly and helpful at all times from the cleaning lady who helped us with our door key and television operation, to the bar men and waiters in the restaurant, and the afore mentioned reception staff, all helped make our stay enjoyable. Add to this the good quality of the food served in the restaurant and the overall view of our stay was very enjoyable indeed.

David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback on your recent stay. It is always a pleasure reading such positive feedback especially regarding our 'excellent' staff. I was sorry to read, however, that the first room you were allocated was not suitable but that this was soon put right by the reception team. I do hope you get the opportunity to return to our hotel in the near future. Regards, David Leadley Customer Service Manager

Nicola W 2017/01/07
« Stay »

Went for work very nice hotel and good location, right next to station and across from shopping centre. You do sometimes here the train station whilst in your room but I guess all depends where your room is located. Breakfast was fabulous and would highly recommend. The gentleman waiter was excellent and catered to your every need.

David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback on your recent stay at our hotel. It is always a pleasure reading such positive feedback especially concerning our breakfast offering and the staff serving in the restaurant. I do hope to is not too long before you get to experience our hotel again Regards, David Leadley Customer Service Manager

ANDREW B 2016/11/02
« Great customer service »

Nothing too much trouble for 'Sarah' on reception . Had a problem with the room which was quickly actioned and room change/free upgrade arranged . All aspects of the hotel seem to be steadily improving . Great location and will continue to use when visiting Hull

David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback on your recent visit to our hotel. I was pleased to read that you enjoyed your stay and, as a regular visitor, you have noticed continuing improvement. Sarah, in particular, stood out for you and I will pass on your comments to her and the rest of the team. Regards David Leadley Customer Service Manager

petertien 2016/10/28
« Mixed viewpoint at hotel - conflicting thoughts »

Staff and food very good, as usual. Check-in as Platinum member is never easy - items not always offered unless requested a second time after requesting with the booking. Rceptionist was fine but it appears to be adminstrative neglect rather than operational. First impression and check-in has never run smoothly at this hotel for my last 4 visits. Pillows in room were lumpy - again.

David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback on your recent stay with us. I was sorry to read that having stayed with us previously and having the same problem each time we still cannot get it right - namely recognising your Platinum status. I will speak to our reservation/reception team and impress upon them the importance of getting this correct. Hopefully on your next visit you will see an improvement. Regards, David Leadley Customer Service Manager

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