Hotel addressOrchard Street
WN1 3SS WIGAN
How to reach the hotelGPS :N 53° 32' 54.02'' W 2° 37' 34.98''
Contact the hotel
- Tel. (+44)1942/826888
- Fax. (+44)1942/825800
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Mercure Wigan Oak Hotel - hotel reviews in Wigan
Hotel code: 8200
Accorhotels.com customer reviews in partnership with TripAdvisor
6th March 2013, WiganlaticsIreland, Carlow, Ireland
This is my second time staying in the Mercure Wigan Oak. and each time I have stayed I have found it to be a pleasurable experience. Its very clean, staff are very friendly and helpful. The restaurant food is tasty and nicely portioned. Rooms are comfortable and clean. It is a 2-3 min walk into the town centre and nicely located as it has easy access from main routes by road and 10min walk Max to the train stations. Its a 20 min walk to the DW stadium if you're a football or league fan.View management response »
Management responseThank you for your eview. We are all delighted to know that you enjoyed your stay, even more so that you were as pleased with the hotel on your second visit as you were on your first. We are constantly trying to offer each and every guest the most enjoyable and comfortable experience possible and it's very rewarding to read such kind comments as yours.I hope we get the opportunity to welcome you back soon.
"Highly recommended stay!"
20th February 2013, Anon741, Morecambe, United Kingdom
My partner and I stayed at this hotel for a night in Feb. First impressions were great. The staff were welcoming and the hotel was lovely and clean. The bedroom was slightly on the small side but was very well furnished. All in all a lovely room, and the bed was so very comfortable! We dined in the restaurant and the food was AMAZING!! Not a single thing could be faulted on the food what so ever!! Highly recommend this hotel, especially for the food!!!View management response »
Management responseWe're delighted that you enjoyed your stay with us and would especially like to thank you for your comments regarding our staff and food. I have personally passed on your very kind comments to all departments and we look forward to welcoming you back soon.
21st September 2012, sbouchut, Levainville
The best 3 stars Mercure in my opinion, compare to others.This hotel is nice, clean with large rooms; well-equipped, I really recommned to go there. For 65GBP, it's a fantastic choice and the food is good!View management response »
Management responseThank you very much for your kind comments regarding your stay. We are striving constantly to give our guests the most comfortable and enjoyable experience possible and it is always pleasing to hear that we have achieved this.We look forward to welcoming you back in the near future.
"Wigan MERCURE Oak"
30th July 2012, maralap, Reading, United Kingdom
The Wigan Mercure Oak is only about 15 minutes away from the railway stations in Wigan. So it is very central and handy fro the town centre. The staff are very friendly and helpful. The hotel is kept to a very good standard with just about all of the facilities you might expect, bar a fitness centre. It has wi-fi which runs very quickly. It does have a restaurant which has a wife variety of things to choose from. However Wigan has grown quite afew restaurants over the last ew years so you might choose to take ashort walk to one of those. This was my second stay in the Oak in the last 6 months and I will be staying there in the future.View management response »
Management responseThank you for your comments, I was very pleased to hear that you enjoyed your stay with us and even more so that would choose us the next time you are in Wigan. Your comments regarding the staff were particularly welcome - they are our most valuable assett and it is always pleasing to read that their efforts have been noticed.We look forward to seeing you again soon.
2nd June 2012, pearson_64, Bournemouth, United Kingdom
Room and facillities very good.Reception staff welcoming and helpful at all times.Breakfast very poor,quality of produce not particularly nice - scrambled egg seemed reconstituted and bacon like rubber and vedry fatty etc.Not a pleasant experience to be shouted at by serving staff requesting room number in front of other guests and after several repeated requests,admittedly I initially got my room number wrong which led to a loud verification process across the dining area.Not what one needs first thing in the morning - I did say I found the lady servers manner rude - apologused and said this is the way its done - sure the apology was genuine but please - such a pity as all other staff were really fantastic nothing too much trouble etc.View management response »
Management responseThank you for your comments, regarding your recent stay. I was very disappointed to hear that you did not enjoy your Breakfast experience. Every aspect of a guest's stay is of the utmost importance to us and I apologise if this was not to the standard that you expected.As well as a company standard, it is important that guests' rooms numbers are taken when they are dining, as we have room only, bed and breakfast and fully inclusive rates. The restaurant staff can then ensure that room accounts are charged accordingly for meals. Again, I apologise if you found the member of staff's attitude distasteful and can assure you that this was not their intention. I have brought your comments to the attention of the Restaurant Manager and Breakfast Supervisor. I hope that we can have the opportunity to welcome you again in the near future.
"Practical hotel in Wigan centre."
17th May 2012, NoPresumptions, Kent
A perfectly good, practical hotel in the centre of Wigan. Uninspiring rooms and very ordinary breakfast area/restaurant, but very good service, helpful reception and the rooms are clean and functional. Poor breakfast planning though - they ran out of croissants (and had no other pastries) half way through Sunday morning breakfast - if you had come over from France you would have died!View management response »
Management responseThank you for your comments regarding your recent stay. I was disappointed to read that Breakfast was not up to your expectations and please accept my apologies for this, particularly with regards to the the unavailability of croissants, as this does not normally happen. I have spoken to my Head Chef about this to ensure that this does not happen again.I was pleased to hear that you found our staff helpful and that you found the hotel clean and comfortable. I do hope that this slight error has not deterred you from staying with us again and hope we have the opportunity of welcoming you back soon.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.