Mercure Altrincham Bowdon Hotel
WA14 2HT ALTRINCHAM
WA14 2HT ALTRINCHAM
Modern 3 star hotel located 1 miles from Altrincham centre close to M56 and M6 motorways and 5 miles from Manchester International Airport.Free Wifi throughout. Walking distance to Hale. 10 miles from Manchester City Centre.8 miles to Trafford Centre and 8 miles to GMEX. All rooms include - Flatscreen TV-hairdryer-direct press-direct dial telephone- complimentary tea making facilities. Restaurant and Café Bar on site - Free use of leisure centre with swimming pool.
3 star hotel with easy access to Manchester Airport, Manchester City Centre, Bowdon and Hale includes free WiFi, parking and use of leisure facilities. All rooms include flatscreen TV with Freeview channels. On site restaurant, bar and lounge.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
87 en suite comfortable, modern bedrooms including singles, twins, doubles and triples. All rooms offer flat screen LCD TV's with Freeview channels, tea and coffee making facilities, trouser press, hairdryer and free WiFi
Executive Room with 1 double bed and sofa - Complimentary WIFI- Flatscreen TV with Freeview Channels -Hairdryer -Nespresso Coffee Machine - Fruit - Mineral Water - Dressing gown - Slippers - Additional Toiletries - Complimentary newspaper
Standard Twin with Two Single Beds - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities - Use of Leisure Club
Standard Double Room with One Double Bed - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities - Use of Leisure Club
Superior Double Room with One Double Bed - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities - Use of Leisure Club
Superior Twin Room with Two Single Beds - Complimentary Wifi - Flat Screen TV with Freeview Channels -Hairdryer -Tea Coffee Making Facilities - Use of Leisure Club
Reviews collected from customers who booked on AccorHotels.com
We stayed at the Bowdon for 3 days June 24-27, 2016. We were gone all day Sat. and did not return till the evening. My daughter had purchased a dress from Urban Outfitters and left the bag on the floor with the dress inside, still with the tags on, and with the receipt. When we returned, the bag was gone. Sun. morning I contacted the front desk manger. He was very helpful and courteous. He said he would contact housekeeping and was confident we would be able to retrieve the dress. We left for the day, upon our return I went directly to the front desk to inquire about the dress. No one had any idea what I was taking about. I then dealt with Helen, the front desk manager. We got into a very polite debate as to how I may have “misplaced” the dress, maybe it was under the bed or in the cabinet. Not the response I expected. In an effort to end the debate, I insisted she come up to our room, together we went through the room looking in cabinets to “assure her” that the dress was in fact, not in the room. I further offered to contact my credit card company to verify the transaction. We then went back downstairs and she called the front desk manager who I originally dealt with. Her response was, that he had contacted housekeeping, and no one had seen the bag or the dress. Since she gave me no other option, I called the police and filed a theft report. The officer that came out was exceptionally nice, but understandably, there was little she could do. Later, when we were having dinner Helen approached us and suggested to my daughter that we order another dress - I explained that we were leaving for London and the States. She went on to say we could get it shipped express. My response was it wasn’t worth the cost. Helen then informed me that the cost would be less than what I had originally paid for the dress the week before, as now the pound was lower to the dollar. I only paid thirty pounds for the dress - that is most definitely NOT the point. Whether it was a mistake or deliberate act, my daughters dress went missing from our room. The dress can be replaced, but the manner in which we were treated is inexcusable. I would never recommend this hotel. We almost did not book this hotel because of the bad reviews on trip advisor. We were in town for an event. Two other guest were also staying at this hotel for the same event. My friends live in the area, they recommended we all stay at the Bowdon. They will not do so again. This is the first time I have ever written a bad review, I did so under consideration. I am a gold card member with Marriott, and Hyatt, Platinum with American Express. I travel a great deal. I live in Florida, the US capital for tourism. I have never experienced anything like this at any hotel. My background is in law and Human Resources. In my opinion, it is unacceptable for an employee to debate or degrade a client who has experienced an issue.
Sorry that you have once again felt the need to post a review about an incident almost 2 months ago but believe we have corresponded on this point through other channels and see little point therefore responding again. I can however assure the greater public that this is a safe environment. Paul Rodgers
Enjoyable overnight stay. Reception, bar & restaurant staff very friendly. Food tasty especially desserts. Room was comfortable but requires some tlc, however the bathroom appears to be quite modern & well laid out. During night some noise from bin lorry.
Thanks for writing with your thoughts about your recent stay. I was pleased that you enjoyed the facilities but not too happy that the waste truck came at a stupid hour and will be sorting this out as it is unacceptable, very sorry for this disturbance. Paul Rodgers General Manager
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