Hotel addressKaiserstr 62
60329 FRANKFURT AM MAIN
How to reach the hotelGPS :N 50° 6' 29.77'' E 8° 40' 3.58''
Contact the hotel
- Tel. (+49)69/2561790
- Fax. (+49)69/25617919
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Mercure Hotel Kaiserhof Frankfurt City Center - hotel reviews in Frankfurt
Hotel code: 8115
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great value and close to HBF"
21st September 2013, suakutourist, Singapore
Good value hotel. Room was refurbished and clean. No a/c or heater in room though. Was there in Sep so the weather was cool and room temp was ok - not sure how it'll fare in summer or winter though. Convenient 5 min walk to the Frankfurt HBF. Only downside was the 'seedy' neighbourhood and the sight of some strange characters typically lurking around train stations. But that's outside of Accor's control so its no fault of the hotel.
11th September 2013, JasonBardell, Auckland, New Zealand
I found this Hotel to be in a great spot close to the city centre and lots of places to eat and shop. I would definitely stay here again. The staff were very helpful and it was also very close to the train station so you could easily take the train from the airport and walk only a couple of hundred meters to the hotel
"great location, poor room"
1st September 2013, seeker74, London, United Kingdom
Location was great, lots of bars and restaurants right outside and 2 mins walk from the main train station. Being this close to the station does lead to a lot of dodgy people hanging around the streets. The red light district is one road away and the drug users were rife.The room was not up to the expected standard. The common theme i have read here is there is no air con in most of the rooms. Even on a cool day the room was stuffy and uncomfortable. The tv did not work, the phone did not work, the shower head was broken and the shower base was blocked. They fixed all of these the day after as their handyman was not available on the first day.Not a great experience. I dont think I will stay here again.
"Centrally located, less than 5 minutes walk from Main Train Station"
30th August 2013, Penang
The hotel is centrally located outside frankfurt main train station and able to walk to historical town without any problem. It is bout 10 to 15 mins walk to main shipping street & rathaus. Free wifi is provided at the hotel. Breakfast was good with some variety of selections.
"Boiling hot as no AC at the room - second thought if you go in the summer"
1st August 2013, maggieq1, Hong Kong, China
Excellent location and good service. But, there are no AC at all at the standard rooms. We didn't aware of it, as assumed that this is very basic for a 3 star hotel. Price was actually similar to hotel in Paris, I would have thought AC would be provided. Basically, we couldn't sleep at all for the first night, as it was over 33 degree and the room was still hot even throughout the night. The reception is kind enough to change us to an AC room (a higher category one ) but I was surprised that the room is actually smaller, no view, and bathroom is not as nice as the non-AC standard room. So, read carefully when you book especially in the summer.
"Not advisable as it needs refurbishment and is dirty."
18th July 2013, AL1BERNARD, Fontainebleau, France
Compared to quality of Mercure Hotels in France, this one is not clean, carpet is old and in general the place will need complete refreshing. Breakfast is Ok and beds are comfortable. Hotel is located near the main train station and thereof inconveniences and advantages of such places. For the price it is better to choose something further downtown but cleaner. There is no parking and you must park relatively far from the hotel.
11th July 2013, StevensCreek, Cupertino, California, USA
It's easy to walk to this hotel from Frankfurt Hauptbahnhof (about 2 blocks). It's right next to the red light district but if you don't go looking for trouble, it probably won't find you. People carry on normally, so it can be a good place to stay if you like Accor and want to stay downtown.Checkin went fine after working through a reservation problem. I had booked 1 night, then cancelled and booked for 2 nights. They had the right paperwork when they went looking and this took about a minute to straighten out.The room was good. The mini refrigerator let you put your own items in it. It wasn't one of those auto-charging ones where you get charged if you pick something up. Bed and bathroom were fine. No complaints. Would stay here again.
2nd July 2013, hotelcurmugeon, San Francisco, California, USA
Stayed 2 times this June. Once for 2 nights in a single and 1 night with my wife in a 'king'.I thought the location was okay being near the train station and downtown and river area. The only problem we had was the 'king' bed was actually 2 singles with funny half sized comforters. It seems to be a northern European thing. We would also prefer a couple of average sized pillows per person not one tiny one and one huge pillow. Staff was wonderful, place was neat and clean. I would stay again.
"Pre flight stay in Frankfurt"
29th June 2013, WanderersACT, Canberra, Australia
We found the hotel comfortable and the staff friendly and obliging. Breakfast was plentiful with lots of fresh fruit as well as the usual European fare. It was within easy walking distance of the main shopping centre and from the railway station. Unfortunately some of the adjacent streets were sleazy to say the least. All in all it was a pleasant stay to wrap up several weeks of travelling.
"We shall return!"
27th June 2013, getl0st, San Francisco
We received an excellent, almost too-good-to-be-true rate (advance payment was required for the online reservation) for a spacious room that was air conditioned (Yes!!); included a coffee maker with coffee *and* cocoa; a pillow with some real weight to it as opposed to the typical "Euro-fluff"; and thoughtful bathroom amenities such as a loofah and a rubber duckie perched on top of the deep tub. The hotel hallways were a bit of a maze, and the overhead light above my bed wasn't working, but I still feel this hotel was a great bargain for the cleanliness, quiet, and quality. It is 1 1/2 blocks away from the main Banhof which was key for us as we were at the end of our travels and carrying heavy bags.
"A very pleasent stay!"
4th March 2013, Sydney Australia
A very well presented hotel in a location mid way between the main shops and train stationWe stayed there twice and enjoyed both times and will return next yearOur only complaint is that Wi Fi is not free as in accor in France
"Great business hotel near station"
18th February 2013, cloud9leeds, leeds
This is a friendly little hotel near the station, ideal for business. It is being refurbished, but I had a refurbished room which was excellent quality and well designed. McDonald's and Starbucks on the doorstep and only a short walk to the business district and main shopping area.
24th January 2013, namerio, rio
I have been in many accor hotels since december 2012 and this one was the lowest cost o benefit. Very expensive for what is offered.ie.: There was impossible to use the bath because there was very little water comming from the tap.View management response »
Management responseDear namerio,Thank you for taking time to give us your feedback concerning your stay with us. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. Please note that the roomrate that you paid is not the regular rate which we offer to other times. On your stay there was a big exhibition in frankfurt. That means the whole Hotels in Frankfurt and the surrounding suburbs are very busy and the prices are automaticly rising. But this can also happen in other citys. Normaly we are known for a good offered price/benefit ratio.We assure that the problem with the water pressure is already solved. There was a problem with the watersupply at the morning of your stay which affected the whole building for a short time. Sorry for this problem.Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a more positive and pleasant one.
22nd January 2013, stlcards18, Kaiserslautern, Germany
After driving around for 10 minutes trying to find a parking space, I went to check in at this hotel. I asked if they had parking and they don't. The only thing they could offer was a parking garage a couple blocks down the road which cost 20 euro per day. Or I could have parked on the street for 2 euro per hour. I was to be meeting family there and found that they were staying at the other Mercure Hotel in Frankfurt. I was unable to cancel and get any money back even though this is the same hotel. So, I paid full price for not staying there and also gave full price to the other Mercure hotel for the same nights stay. The only good thing were the two ladies at the front desk. I understood that it wasn't their fault and only ridiculous hotel policy. The two were very nice and helped me book at the other Mercure. If you are driving to Frankfurt, I definitely do NOT recommend this hotel.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.