Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
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Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62  Hessen 
60329  FRANKFURT AM MAIN
GERMANY

1,022 reviews
TripAdvisor Rating Based on 1,022 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star Mercure Kaiserhof Frankfurt City Center hotel offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and sofa and spacious Privilege Suites. Superior and PrivilegeRooms as well as Privilege Suites are air-conditioned. WIFI is available in all 76 rooms for a small charge. Two children aged up to 12 years can stay in their parents' room free of charge. We will also provide a crib on request.

  • 76 rooms
  • 68 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Kaiserhof Frankfurt City Center

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,022 reviews

P8492YEanned 2017/04/17
« very convenient place to stay »

was there to do some shopping and have an easy travel to airport; liked especially the water heater to prepare tea in the room, hair dryer, desk, WL (much faster and more reliable than in previous years when I was there), friendliness of staff, calm in spite of hotel being near to train station, and availability of different amneties. Kaiserhof has been my refuge when coming from or going to Frankfurt Airport on long haul flights for a long time, and i still enjoy the place to relax, sleep, prepare travel and shop. THANK YOU

H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear P8492YEanned, a big thank you from all the Mercure Hotel Kaiserhof Team also. We are really happy that you trust and depend on us when you travel along Frankfurt. We really work hard so we can offer our guests the best so your review, in that case, will encourage and motivate our team. It will be a pleasure to welcome you again on Mercure Hotel Kaiserhof. Best regards Urjona Dai Guest Relations Manager

Henrietta H 2017/03/26
« Good location »

The hotel is in a very good location, walking distance from the main city station and also walking distance to the city centre and the alstad. A lot of restaurant nearby the hotel and there are also two grocery stores nearby. Very good location, nice breakfast and good room size.

H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Henrietta H, thank you very much for your positive review. We are very happy that we can make possible for our guests to enjoy services like shopping and eating nearby the hotel. Mercure Hotel Kaiserhof is positioned in the heart of Frankfurt and gives the opportunity to our guests to enjoy the beauties of our city that are just a few senconds away. Thank you again for your feedback and your are welcome on Mercure Hotel Kaiserhof Frankfurt. Best regards Urjona Dai Guest Relations Manager

kplondon2015 2017/03/25
« Weekend Break »

Location is very good, only few steps away from Station. Room is big and given as requested. Only problem is Pillow , it's not comfortable. good experience. Good for visit with friend. overall good service.

H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear kplondon2015, thank you very much for your review regarding your recent stay on Mercure Hotel Kaiserhof. We are happy that you had a good experience during your stay with us and we will be glad to welcome you anytime again on our Hotel. Best regards Urjona Dai Guest Relations Manager

kaybee_13 2017/01/17
« Ah, it's not that one.... »

Last year I stayed at a Mercure in Frankfurt with which I was less than enamoured, and only my crazy travel plans persuaded me to go back to a Mercure near the station. What a pleasant surprise I was in for! This is the lush Mercure, similarly well situated (within view of the central station), and really well maintained. I must have stayed during a tradeshow week, as the price was exorbitant and well over what I would normally expect, and only my Accor awards brought it back down to a reasonable level - therefore an average value rating here. Service was very good as far as I could see, but I literally only stayed six hours or so.

H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear kaybee_13, Thank you for sharing your pleasant experience in our Mercure Hotel Kaiserhof Frankfurt City Center. Thank you also for your nice words regarding your stay. Im glad to hear that you was able to take advantage to redeem your Le-Club Accor Hotels Points to reduce the higher rates during a fair here in frankfurt. The Le-Club Accor Hotels Programm is really a perfect way for cases like this and there are many other options to redeem points! We are proud to learn that we was finaly able to meet all your expectations even you had only a very short night in our Hotel. We appreciate your review and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We will be very happy to welcome you again in the near future. Nice travels and best regards from Frankfurt Scott F. Thaxton Manager Operations & Marketing

539deane 2016/12/05
« No to Bad »

Being renovated. Rooms looking a little tited. Very slow internet that had to be logged on too every day for each device used. Breakfast was good and plentifull. Freindly staff that were very helpful. good location close to train staion.

H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear 539deane, Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof. As we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We always desire for our guests the best facilities and services, so we are very happy to have given the opportunity to renovate our hotel. We will be very happy to welcome you again on our new renovated facilities. Kind regards, Urjona Dai Guest Relations Manager

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