Hotel address
1a Lexham GardensKensington
W8 5JJ LONDON
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 29' 41.87'' W 0° 11' 26.58''
Contact the hotel
- Tel. (+44)207/2442400
- Fax. (+44)207/2442500
- stay@mercurekensington.com
Recently viewed hotels
Mercure London Kensington - hotel reviews in London
Hotel code: 8064
Accorhotels.com customer reviews in partnership with TripAdvisor
"Last Night in London"
25th February 2013, Singapore, Singapore
I stayed here when I arrived in London earlier in the week and I like it mainly due to its central location to nearly everything. Choose a slightly bigger room (a notch up than the smaller room) and I'll advise travelers not to waste their money. Room was just slightly bigger and you'll probably need to look hard to notice the difference.
View management response »
Management responseDear Beloved Guest, Thank you for taking the time to post your review. I was delighted to hear you enjoyed your stay with us especially the great location. Your positive comments regarding our staff friendliness have been shared with the team and I am sure it will serve as an encouragement to continue providing excellent service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
« hide
"Not to the Mercure standard"
20th February 2013, jdm121212, Cardiff, United Kingdom
Stayed in the hotel on Friday and Saturday nights. The airconditioning system did not work properly and the room was very hot on the Friday night. Reported the problem to reception on Saturday and was told it would be fixed. When we came back to the hotel in the evening, the room was still very hot and could not be cooled. The manager came to the room and confirmed that the A/C unit had not been fixed even though the maintenance report said that it was working properly. Then found that the window could not be opened so another restless night. In addition, the water in the shower was warm but not hot. Not a patch on other Mercure hotels in which we have stayed and very poor value for the price charged. As the hotel was fully booked on the Saturday night the only remedy offered was a free drink at the bar. We will not stay at this hotel in the future.
View management response »
Management responseDear jdm121212, Thank you for taking the time to post your review. I was dissapointed to read your concerns and I would like to apologise for any inconvenience caused. We take all complaints seriously and I am sorry to see we have failed to do so in your case. Rest assured that the aprorpiate retraining of our staff has been put into place to prevent this from happening in the future. Please contact me directly on h8064-gm@accor.com so I can assist you with your concerns.Kindest regards, Georgiana PusnavaHotel Manager
« hide
"A long weekend break from snowy Scotland"
7th February 2013, ScotsPorridge, Aberdeenshire
Just to say that the Hotel was very clean and staff were tops. Made for a perfect stay in a good central location with tubes and bus services close to hand. Rooms on the small size, but the cleanliness of the Hotel makes up for it.Breakfast was good and we had pre-warned the Hotel in advance that my wife was a a coeliac and could not eat wheat/gluten. So gluten free bread/toast was offered to her at breakfast, so another plus. Finally, Patrick who was serving in the dining room was a top man and looked after everyone like a king....well done that man.
View management response »
Management responseDear ScotsPorridge, Thank you for taking the time to post your review. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay and the service you have experienced. I will share your comments with our team, especially Patrick as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We truly value your loyalty and look forward to welcoming you back to Mercure Kensington on many future occasions.Yours sincerely, Georgiana PusnavaHotel Manager
« hide
"Rabbit Hutch"
6th February 2013, maryd214, South Shields, United Kingdom
Most of the hotel was good, staff and service very good. Only meal taken was breakfast which was trouble free and hot, coffee was excellent.As we were only staying 2 nights I did not complain about the room which was dreadful. There was no space to walk past the bed, the bottom was only 12 inches from the wall. There was no drawer space at all for small garments, the wardrobe was small and filled with an ironing board. The only place to see the television set was to stand in the entrance it was in line with the bed headboard, facing the wardrobe. Quite the worst room I have ever stayed in.
View management response »
Management responseDear maryd214, Thank you for your tripadvisor contribution. I was disappointed to read of your concerns and would like to offer my sincere apologies for any inconvenience caused. As you will find with many other Central London Hotels, the size of the rooms will always be on the smaller side. We do however have executive and privilege rooms that are very spacious and include a king size bed. I hope you will not judge us solely on this particular experience. Please contact me directly at h8064-gm@accor.com prior to your next stay so I can ensure you experience a more enjoyable stay.Kindest regards, Georgiana Pusnava Hotel Manager
« hide
"Okay"
17th January 2013, annmarieKrsko, krsko
Lumpy pillows with no choice, very small bedrooms. Nice, friendly, helpful staff apart from breakfast manager who was ver difficult. Breakfast a different price every day. Good to have dressing gowns and complimentary soft drinks.
View management response »
Management responseDear annmarieKrsko, Thank you for taking the time to post your review. Your comments regarding our breakfast supervisor come as a surprise since most of our guests praise him for the excellent service he offers. Please rest assured this will be addressed with him.We are thankful for your positive comments and I can assure you they will serve as an encouragement to our staff.I hope we will have the honor of welcoming you back on many future occasions.Kindest regards, Georgiana PusnavaHotel manager
« hide
"A pleasant stay"
15th January 2013, Tourist502, Brighton, United Kingdom
The hotel was up to our expectations. Clean and well run. The room was on the small side but adequate. The size issue was probably reflected in the reasaonable price. Similarly the location was slightly remote from the purpose of our visit, but again in our opinion the price took this factor into account.
View management response »
Management responseDear Guest, Thank you for taking the time to post your review. Your positive comments will serve as an encouragement to our staff to continue providing excellent service.We hope to have the honor of welcoming you back on many future occasions. Kindest regards, Georgiana PusnavaHotel Manager
« hide
"Pleasant Stay"
17th December 2012, rumrunnerengland, England
Stayed here for one night, we booked a priviledge room, nespresso coffee maker, dressing gowns, slippers and all toiletries along with compliementary soft drinks in mini friday, was excellant.Breakfast FantasticeWell done Mercure this was an enjoyable stay
View management response »
Management responseDear rumrunnerengland, Thank you for taking the time to post your review. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We truly value your loyalty and look forward to welcoming you back to Mercure Kensington on many future occasions.Yours sincerely, Georgiana PusnavaHotel Manager
« hide
"Value for money. London Hotel"
10th December 2012, Woodgnome2000, Northampton, United Kingdom
Excellent value for money, good location. Was looking for a simple business hotel for the night without paying the normal London prices. The Mecure ticked all the boxes and would definately stay again.
View management response »
Management responseDear woodgnome2000, Thank you for taking the time to post your review. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We truly value your loyalty and look forward to welcoming you back to Mercure Kensington on many future occasions.Yours sincerely, Georgiana PusnavaHotel Manager
« hide
"Good, clean quiet place but very small rooms"
5th December 2012, feedback-and-wine
Nice enough place that doesn't cost as much as staying right in the city. I have stayed a few times. Has a huge supermarket next door and is on direct tube line from Heathrow. Not a bad base for west (harrods and museums) and central london. If you want to be closer to city then either pay more or get a much lower standard.Staff are nice and the rooms are clean and in line with Mercure brand. 5mins walk to Glouster Road tube
View management response »
Management responseThank you for taking the time to post your positive review. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. Dear feedback-and-wine, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We truly value your loyalty and look forward to welcoming you back to Mercure Kensington on many future occasions.Yours sincerely, Georgiana PusnavaHotel Manager
« hide
"Nice hotel, needs new mattresses"
5th December 2012, WilliamBenway, Las Vegas, Nevada, USA
A decent hotel, good location and very friendly staff. The beds are poor though, they feel like the mattresses need renewing.Other than that, it's a decent hotel. With a bit of investment, it'd be a four star hotel.
View management response »
Management responseDear WilliamBenway, Thank you for taking the time to post your review. Your positive comments will serve as an encouragement to our staff to continue providing excellent service. Your comments regarding the quality of our beds come as a surprise as most of our guests praise for the comfort they offer. The hotel is continuously improving the quality of the product and I hope that by your next stay with us you will notice the improvements. Kindest regards, Georgiana PusnavaHotel Manager
« hide
"London Stay"
24th September 2012, Fluffikins, Swansea, United Kingdom
Nice place to stay if you want to be reasonably central but not in the thick of it. Easy walk to Natural History and Science Museums. Walk to underground. Even to Harrods! Very pleasant staff and nice and clean.
View management response »
Management responseDear Fluffikins, Thank you for taking the time to post your review. Your positive comments will serve as an encouragement to our staff to continue providing excellent service.We hope to have the honor of welcoming you back on many future occasions. Kindest regards, Georgiana PusnavaHotel Manager
« hide
"Second trip to London"
28th August 2012, Noel_hart54, Jedburgh, United Kingdom
Location was great . easy access to Earl's Court Station, Kensington palace, Victoria and Albert Musuem. plenty of places to eat nearby. Staff were very friendly and helpful. Only complaint was room was a bit small.
View management response »
Management responseDear Noel_hart54, Thank you for taking the time to post your review. I was delighted to hear you enjoyed your stay with us especially the great location. Your positive comments regarding our staff friendliness have been shared with the team and I am sure it will serve as an encouragement to continue providing excellent service.With regards to the size of the rooms we have various room types and sizes. May I suggest for future stay to book one of specious executive room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneKindest regards, Georgiana PusnavaHotel Manager
« hide
