Hotel - Mercure London Kensington
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Mercure Hotel

Mercure London Kensington

1a Lexham Gardens  Kensington 
W8 5JJ LONDON
UNITED KINGDOM

1,287 reviews
TripAdvisor Rating Based on 1,287 reviews
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Mercure London Kensington

Mid-scale hotel for business trips or leisure

The Mercure London Kensington is set in the heart of the fashionable Royal Borough of Kensington and Chelsea, one of London's most affluent boroughs with its exclusive shopping areas. Nested between Earls Court and Gloucester Road tube stations, the hotel is also located in an area known as "Albertopolis" after its royal patron Prince Albert, dedicated to celebrate the achievement and grandeur of Victorian Britain such as the world-renowned Victoria & Albert, Natural History and Science Museums.

Hotel extras

The hotel offers 82 air-conditioned contemporary bedrooms. Free Wi-Fi, bathrobes, slippers and minibars with complimentary soft drinks are offered in standard and executive rooms. Nespresso coffee machines can also be found in the executive bedrooms.

This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioning
  • LONDON HEATHROW

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air conditioning
  • LONDON HEATHROW
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • Standard room with a double bed
    Standard room with a double bed

    Enjoy extra space and luxury with air conditioning, free WiFi, flat screen TV, complimentary bottled water, tea & coffee tray, invigorating bath and shower, luxury towels and safe. All soundproofed to ensure a great night's sleep.

  • Spacious quadruple room with four single beds
    Spacious quadruple room with four single beds

    The perfect room for family or friends with air conditioning, free WiFi, interactive TV with movies, complimentary bottled water, invigorating bath and shower, bathrobes and safe. All soundproofed to ensure a great sleep.

  • Superior room with two comfy single beds
    Superior room with two comfy single beds

    A spacious room ideal for sharing with air conditioning, free WiFi, flat screen TV, complimentary bottled water, tea & coffee tray, invigorating bath and shower, luxury towels and safe. All soundproofed to ensure a great sleep.

  • Single room with a comfy double bed
    Single room with a comfy double bed

    Everything you need for a comfortable stay with air conditioning, free Wi-Fi, flat screen TV , complimentary bottled water, tea & coffee tray, invigorating bath and shower, luxury towels and safe. All soundproofed for a great night's sleep.

  • Privilege room with a luxurious king-size bed
    Privilege room with a luxurious king-size bed

    Upgrade to an enhanced room and enjoy even more comfort and style. Benefit from exclusive amenities such as a Nespresso coffee machine, iPod dock, bathrobes & slippers, upgraded bathroom products plus all other amenities found in our standard rooms.

  • Small double with a comfy bed
    Small double with a comfy bed

    Compact and quiet with everything you need for a relaxing stay including air-conditioning, free Wi-Fi, flat screen TV, tea & coffee tray, invigorating bath and shower and safe.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOUNGE BAR

See all our restaurants and bars

Your meetings and events

Mercure London Kensington Meeting Room

Our meeting rooms


  • Number of meeting rooms: 1
  • Maximum size: 32 m2
  • Maximum capacity: 20

Our customer reviews for Mercure London Kensington

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 1,287 reviews
Hava H 2016/09/08
« modest mid range hotel near the museums and the royal albert hall »

modest but comfortable rooms, friendly staff, nice breakfast and walking distance from the museum of natural history ,the vicroria and albert museum, royal albert hall and hide park. there were many maintenance problems.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Hava Thank you for taking the time to post a review following your recent stay at the Mercure London Kensington Hotel. I am pleased that you enjoyed the majority of your stay with us. I am sorry to hear that you had many maintenance problems in your room. Did you report them? I am not aware of any one room having had many issues reported. However I will now be getting our maintenance team to have a look. Again thank you for the review. Kind Regards Lisa Lisa Kearney General Manager

gaughanmarion 2016/09/01
« Weekend Break »

A very smart hotel. All the staff were very polite and friendly. The breakfast was freshly made with lots of choice. It was in a good location not far from Kensington High Street. The only downside was there was very little room to even walk round the bed.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Gaughanmarion I am so pleased that you enjoyed your weekend break with us. I do hope that we can welcome you back soon, perhaps in one of larger rooms where you will have more space. All the rooms are marked on our websites so when you next book you will be able to choose the room the suits you better. Kind Regards Lisa Lisa Kearney General Manager

stephaniewJ7226LS 2016/06/22
« Lovely Friendly Stay »

We experienced a very friendly stay by all the staff. They were efficient, polite, enjoyed a chat and very friendly. Alos helpful regarding any requests. Staff who deserve a mention are. In the Bar area Salvador Lloret and Kevin. Reception staff Carmen Dambu, Danielle Silva, Maria Gracia and Imed. These staff were all wonderful young people. Also the Irish manager, think her name is Lisa. Only one small complaint was toilets were slow to fill and shower pressure not great. Location was excellent as new area, so close to good transport links. Overall the Mercure made us feel welcome. we were in London for 10 days and could not fault our stay. From New Zealand

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Stephanie Thank you for taking the time to complete such a lovely review following your recent departure from the Mercure London Kensington. I am delighted that you have enjoyed your time with us and we are all looking forward to having you return to us very soon. Kind Regards Lisa Lisa Kearney General Manager

ciarano505 2016/03/03
« Weekend in London »

Hotel is in good location. The initial room we were allocated was tiny with a small double bed and 3 clothes hangers for two people for three nights! My reservation had said Superior Room with large luxurious bed. After I complained we were allocated a better and larger room with a bigger bed. It was clean but dated. The breakfast was good. The staff were very courteous.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Ciaran Thank you for you for your review. I appreciate your feedback and will be using this example as a training tool for the staff in order to improve on the standards that we provide. Kind Regards Lisa Kearney General Manager

bangkra 2016/02/20
« NO HEATING IN A ROOM DURING THE MONTH OF FEBRUARY !! »

The hotel is well situated but unfortunately we had bad luck with the rooms TV not working electrical sockets not working and no heating for a month of February is not possible. The 6th floor must be avoided.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Bangkra I have responded to your complaint via the email that you had sent to me on Saturday. Perhaps you should have let me respond to that before you posted such a scathing review on Tripadvisor. Then again, perhaps I should have read Tripadvisor before I responded to your email. However, you are entitled to your opinion and I appreciate the feedback. This is the only way that the hotel can learn and grow stronger. I look forward to your response to my email. Kind Regards Lisa Kearney General Manager

j0yceh58 2016/02/15
« Great value hotel for London »

This is a clean and comfortable hotel in a good location for visiting London and at a great price. Breakfast is extra but again is good value - self service but with plenty of variety, including all the components of a full English.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Joyce H Thank you for your review. I am so pleased to read that the hotel and its services met with your expectations. I do hope that we can all welcome you back very soon. Kind Regards Lisa Kearney General Manager

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