Hotel - Mercure London Kensington
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Mercure Hotel

Mercure London Kensington

1a Lexham Gardens  Kensington 
W8 5JJ  LONDON
UNITED KINGDOM

1,389 reviews
TripAdvisor Rating Based on 1,389 reviews
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Select your dates 84.49 GBP
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure London Kensington

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,389 reviews

eugenioc563 2017/01/11
« A 4 daysTrip to London »

I was indeed impressed by the service of the receptionists. They gave ample service all day with a smile. It was a pity that the window of my room couldn't be openend for safety reasons. The room was clean and okay. The television had only English channels, a pity that no continental channel was available !

Sonya Y, Operations Director at Mercure London Kensington, responded to this review

The Mercure London Kensington offers a perfect location just moments away from both Earl's Court and Gloucester Road Tube stations, ideal for exploring the city centre and beyond. Our hotel is ideally situated for the main London landmarks, royal parks, the city’s renowned museum quarter and the exclusive shopping districts of High Street Kensington and Knightsbridge. Your comments on the level of service received by the reception are well received by those individuals. We strive to ensure every guest leaves feeling bestowed with friendship and generosity. Thank you. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director

jesperhvassschmidt 2016/10/26
« Good hotel with convenient location »

The hotel is convenient located in Kensington 5 min. walk from Gloucester Road. It offers a well assorted breakfast. Rooms are of decent size. It was not possible to use European power plugs as an adapter was requiered. It could be borrowed in the reception, so It was not a big problem. Will definately recommend this hotel if you need a hotel, which is reached easily from Heathrow and still it is easy to reach the City center from Gloucester Road tube station.

Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Warm greetings from Mercure Kensington, thank you for taking the time to review your recent stay with us. Our location is perfectly positioned to explore the neighbourhood of Kensington and Chelsea, the local shopping district which is particularly special at this time of year. Easy access to Earl’s Court and Gloucester Road tube stations also allow for convenient access to the city centre and beyond. Customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. It is a pleasure to hear you were well cared for by the team, we will always endevaour to meet the needs of all our guests. Thank you again for sharing your comments; we look forward to welcoming you back to your London home. Kind regards, Sonya Young Operations Director

Hava H 2016/09/08
« modest mid range hotel near the museums and the royal albert hall »

modest but comfortable rooms, friendly staff, nice breakfast and walking distance from the museum of natural history ,the vicroria and albert museum, royal albert hall and hide park. there were many maintenance problems.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Hava Thank you for taking the time to post a review following your recent stay at the Mercure London Kensington Hotel. I am pleased that you enjoyed the majority of your stay with us. I am sorry to hear that you had many maintenance problems in your room. Did you report them? I am not aware of any one room having had many issues reported. However I will now be getting our maintenance team to have a look. Again thank you for the review. Kind Regards Lisa Lisa Kearney General Manager

gaughanmarion 2016/09/01
« Weekend Break »

A very smart hotel. All the staff were very polite and friendly. The breakfast was freshly made with lots of choice. It was in a good location not far from Kensington High Street. The only downside was there was very little room to even walk round the bed.

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Gaughanmarion I am so pleased that you enjoyed your weekend break with us. I do hope that we can welcome you back soon, perhaps in one of larger rooms where you will have more space. All the rooms are marked on our websites so when you next book you will be able to choose the room the suits you better. Kind Regards Lisa Lisa Kearney General Manager

stephaniewJ7226LS 2016/06/22
« Lovely Friendly Stay »

We experienced a very friendly stay by all the staff. They were efficient, polite, enjoyed a chat and very friendly. Alos helpful regarding any requests. Staff who deserve a mention are. In the Bar area Salvador Lloret and Kevin. Reception staff Carmen Dambu, Danielle Silva, Maria Gracia and Imed. These staff were all wonderful young people. Also the Irish manager, think her name is Lisa. Only one small complaint was toilets were slow to fill and shower pressure not great. Location was excellent as new area, so close to good transport links. Overall the Mercure made us feel welcome. we were in London for 10 days and could not fault our stay. From New Zealand

Lisa K, General Manager at Mercure London Kensington, responded to this review

Dear Stephanie Thank you for taking the time to complete such a lovely review following your recent departure from the Mercure London Kensington. I am delighted that you have enjoyed your time with us and we are all looking forward to having you return to us very soon. Kind Regards Lisa Lisa Kearney General Manager

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