Hotel Mercure Venezia Marghera (ex all Seasons)

"Large Rooms and Friendly Staff"

14th October 2012, MooseandDi, Paris, France

Staff were friendly and helpful.Rooms were large and the linen was of good quality. Small fridge in room was convenient. Liked Free WiFi in rooms. Good value price.Buffet breakfast had all the options. Best to go after the bus tour passengers leave for a quieter meal in the mornings.Bus to Venice short walk away from hotel.

"Nice, clean hotel"

30th September 2012, surendra1963, Bangalore, India

Courteous staff, clean hotel, vibrant colours.I was only for overnight stay. Give full marks. Good food.Hotel should have information voucher on the city for tourists, didn't find anything there.However a bit outside the city. I wanted to visit to visit the island in the evening but it was late .

"Great Hotel and Service, sorry - hard beds!"

26th September 2012, tedbolander, Flushing, Michigan, USA

My wife and I would recommend this hotel for anyone staying near Venice, Italy. The price was great. The service staff did an outstanding job handling our early arrival from an overnight flight. The breakfast and dinner buffets were outstanding in their selection of food and price. The breakfast buffet was included with the price of our room. WiFi worked great in the room and the lobby. The rooms, lobby, restrooms, and dining areas are new, brightly decorated, and clean. The only drawback to our stay was the hard mattress. Having been jet-lagged from the overnight flight, the quiet room did help us adjust to the time change. Our room was large and nicely appointed with flat-screen TV, desk, closets, and a large bathroom. The hotel and dining staff really worked hard to make our stay as pleasant as possible. We will stay here again in the future. Great buy!

"Service please!"

25th August 2012, madcow222, New South Wales

Not knowing what to expect of an Italian hotel, I wanted somewhere that was clean, close to public transport, had wi fi and was airconditioned. All Seasons ticked those boxes.I had read previous reviews and looked at the photos, so I now had a good idea what to expect. Our top story room was a spacious triple, two single beds and a sofa bed. The bathroom was ample, complete with bidet (not that any of us knew how to use it properly!) The beds were comfortable and being singles,it meant you had plenty of room even when we pushed two together. The air conditioning was a welcomed relief from the stifling heat of Venetian sightseeing. We had the buffet dinner our first night and the selection was fresh and tasty. Make sure you are hungry though to get your 19 euros worth! It included "free" (tap) water. In Australia tap water is always free at eaterys. In Italy, water is bottled and either natural or mineral and they charge you. Breakfast is a varied selection of foods for all tastes. Cereals, breads, cold meats,cheeses,fruit, pastries,bacon and eggs etc.It is a buffet,so again make sure you are hungry. Get there early if the hotel is full, it is rather hectic when busy and food goes quickly. So far so good. The part of our stay that was really a let down would have to be the staff. This is a hotel that is part of a chain, in an destination that is visited by hundreds of thousands of people every year. Not once did we feel that we were truely welcome. It was as if we were an intrusion...more tourists that don't speak Italian and don't know where they are going. The guy at reception smirked when he told us there were no bus tickets left. The lady there was more compasionate and explained how to get to the newsagent to buy some. He really needs to improve his people skills as I found him rather arrogant on the three times I dealt with him. The breakfast staff weren't much better. The hot water ran out for making tea and when I told the lady she looked inside the jug, walked off and never refilled it. She didn't even bother to inform me that I could use the hot water button on the coffee machine. These may seem like little things, but it is the little things that make the difference between a good holiday and a great one! We stayed at three other places in Italy, two privately owned and a camping village. The staff at all of them couldn't do enough for us.THEY made us feel welcomed. So if you want a good HOTEL,stay.If you want good SERVICE go somewhere else!

Management responseDear madcow222,Thank you for taking the time to inform us about your experience following your stay at our hotel. We are really grateful for your kind words of appreciation, but we want to apologize if you felt we did not take care of you. We always want our guests feel as the central part of our efforts and everytime this do not happen we do not accomplish to our intentions. As a part of the Accor chain we feel a great responsibility and we guarantee if you did not feel good we assure you it was not our intention and we will try to improve our efforts. We look forward to welcoming you back soon at one of the all seasons hotels. Yours sincerely,Andrea Ferrari - hotel managerall seasons venezia marghera
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"Very good value for money"

15th August 2012, Paderborn, Germany

Clean, and nice rooms with AC, and TV. Internet WIFi included. Decent breakfast included. Free parking included. Bus station very close by. An excellent place to stay while visiting Venice. Very difficult to find the entrance by car.

"Great Hotel, on the Bus route straight into Venice"

7th August 2012, Blandford Forum

The is a great modern hotel. The decor maybe not to everyones taste, ultra modern and very coulourful, but it is very clean and staff very friendly and helpful. Food in the resteraunt i very good, I would recomend the buffet in the evening and the breakfast buffet has plenty of choice to set you up for the day. A very short walk from the hotel is the bus stop with buses every 20minutes getting you into Venice in under 20 minutes. My only critisism is the lack of drink making facilities in the rooms. If I return I will pack my travel kettle. The bedrooms themselves are spacious and comfortable, with very effective airconditioning and excellent ensuite bathrooms. Marghera is nothing to write home about, and the bus trip too and from Venice can be a bit hot, but this hotel provides excellent value and with Venice itself being so close on the bus, the money saved on accomodation over staying in Venice itself gives you more money to spend in the shops and reseraunts during your stay.Both my wife and I would thoroughly recomend this hotel!

"Excellent room!"

20th June 2012, BenedictP, Singapore, Singapore

Stayed at this hotel for 2 nights in the family room. Wonderful hotel room and the morning breakfast was great! The staff at the hotel was really patient and helpful. Getting to Venice itself was easy with a short bus trip. Will definitely return to stay at this hotel when back!

"Terrible Staff"

14th June 2012, HorrifiedGuest_12, Cairo, Egypt

Hotel says there is cold water, tea and coffee in the Lobby, but none is available, there was no kettle (staff said it is broken), no water either. No kettle in room. Room door rattles whenever any other door in the floor is closed. The floor under the beds and the sofa was not been cleaned for months.We have seen the most rude and racist receptionist dealing with a group of people from Asia. I must clarify that the guests were very quiet and good mannered.The hotel staff member was shouting at them to listen to him, giving them orders and threatening them if they dare to come to breakfast later than 7 am that there will be no breakfast for them. He also warned that there will be no change in rooms and if they do not like the room they can stay with their friends in other rooms and sleep on the floor and that he does not care. We have never seen such a behavior from a hotel staff in any hotel in any country in the world. This is a SHAME.

Management responseDear Guest,We are very sorry for what you reported on your comments but we think it is necessary to explain some aspects tha you didn't aperceive on the right way.Our rooms have no kettle but it is not something we inform guests to have during the check in and the corner with water, tea and american coffee is always available from 10.30 to 22.00. We refill it every time it is necessary and sometimes we serve our guests at the bar when the corner is empty to make them feel satisfied. We clean the floor under the beds and the sofabeds every morning because we care very much for it for the comfort of our guests.As regards the check in you assisted we think you had a wrong impression. We do not shout at the guests. We have some crews that are guests in our hotel and during the check ins we need to give them some particular information and we do that by explaining all the things their companies tell us to explain to respect the timetable they have been organized. We are obliged to expain things with a high tone of voice simply to be clear with all of them and to avoid any misunderstanding.We sincerely hope to have you again in our hotel to make you satisfied and you have a correct view of things that happen in our hotel. Our guests are our first aim and we want they feel satisfied.Yours Sincerely,Andrea Ferrari - hotel manager.
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"Two excellent nights"

10th June 2012, RWLC, Europe

My wife and I were travelling by road from Belgrade to UK and having stayed at this hotel for one night on our route out decided to use it again. If anything it had improved from our previous good experience. It's location is convenient for Venice with an excellent and inexpensive bus service too and from. Parking if free and secure and the whole hotel has a pleasant feel to it aided by the excellent and friendly staff. One example was the person supervising the breakfast who stepped in to make coffee for guests when the coffee machine broke down. I cannot recommend it strongly enough.