Hotel - ibis Shanghai Yu Garden
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Ibis Hotel Hotel

ibis Shanghai Yu Garden Hotel

No 85 Zhoujin Road  Entrance of Jin Yu Dept Store  Huangpu District 
200011  SHANGHAI
CHINA

382 reviews
TripAdvisor Rating Based on 382 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying)
  • PUDONG INT AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • 1 restaurant(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying)
  • PUDONG INT AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 128 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Shanghai Yu Garden

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 382 reviews

lic127 2016/12/31
« Worst hotel experience ever!!!!!!!!' »

Terrible room experience, dirty room. The bed are as hard as a stone! Very poor room, strong smell. The toilets not clean at all!!! Initially thought the receptionist are nice, but it proves me wrong! When requesting for a taxi, they took 25mins to grab one, they wanna to have some commission with some brided driver!!! 0 scores for the stay of any!!! Never will stay in IBIS again

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guset, I am so sorry about your unhappy experience, I apologize to you on behalf of our hotel , In the future, we'll try our best to improve our facilities and service, we are looking forward to welcoming you in our hotel again!Welcome to shanghai again!

Andrew M 2015/11/14
« Pretty average great location »

Okay, so the advertised "spacious room" was tiny with barely enough space to get in the bed from both sides and the toilet was right up against the wall so was very uncomfortable to use. The bed was sagging and springs could be felt through the mattress. Amongst the hotel information left our room was the order form for the laundry service but hotel staff told us that it was not available. The hotel also advertises a self-service laundry room for us to use which could not be found and staff told was not available. We originally booked 3 nights but had to leave after the first due to the issues.

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest, so sorry about this unpleasant experience, I apologize to you on behalf of our hotel, In the future, We'll try our best to improve our facilities, and we also have laundry service now, thanks for your comments and hope to have you stay in our hotel again.

Stefan S 2015/09/26
« great location »

this hotel has a perfect location and offers the european standard. thus a safe deal for europeans or americans looking for a good standard for a good price. The wifi is a bit difficult, but that might also be a general problem. the cleaning was a bit on the low side.

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest, thanks for speaking highly of our hotel, and for the wifi and cleaning problems you've mentioned ,I apologized to you on behalf of our hotel. In the future, we'll try our best to improve our internet speed and focus more on our cleaning, thanks again for choosing our hotel and we are looking forward to welcoming you to our hotel again!

CaronTang 2015/07/13
« Poor Services »

Dates of stay : from 06/05/2015 to 08/05/2015 , i.e. 2 night(s) i have been travel for my business trip on the above date and make a reservation before flight over. However the moment i reached but be informed by the hotel receptionist that there was no room available. (1st disappointed) For this trip, total 2 rooms are booked. One of my partner who reached earlier have been told the hotel that i will check in late because of the late flight but when the moment i reached hotel and proceed to check in they mentioned my partner did not tell them. (2nd disappointing on the blaming attitude) i decided to choose this hotel is because it good services i had experienced during my last business trip but not this time. Regards, Caron Tang

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,we felt so sorry that you had this unpleasure stay. In the future,we'll give our staff nore training to improve our service, I apologize to you on behalf of our hotel and we are looking forward to welcoming you to our hotel again!

winniepstang 2015/06/01
« Clean room, but front desk service need improvement »

Clean room, location is good, Tesco is just 5 mins away. Lots of shops around, extremely convenient. Good value for money. But the front desk staffs are not that friendly, it would be better if they can improve the check-in procedure.

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,we felt so sorry that you had this unpleasure stay. In the future,we'll try our best to improve our front desk's service, I apologize to you on behalf of our hotel and we are looking forward to welcoming you to our hotel again!

Irwan T 2015/05/21
« Good location for tourist visiting Yuyuan Garden »

I arrived at hotel 11pm and found out that my booking for the night has been cancelled as my guarantee credit card did not go through. I came back the day after and checked in garden view room (more like roof view room :-) ). Room was good enough and clean. TV channel was using chinese language user interface and hard to navigate. Good: Location, choice of local street food Bad: TV channel user interface was only in Chinese Tips: There are lots of local street food around

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,thanks for staying with us at ibis Shanghai Yu Garden Hotel.Our hotel located in the heart of Shanghai,center of city.it is within walking distance of must see tourist attractions such as famous Yu Garden,old Cheng Huang Temple,The Bund,Nanjing Rd.Pedestrian street and so on. Our hotel within 5 minutes will reach to metro line 10 Yu Garden station.it is very convenient to anywhere of city.Ibis Yu Garden hotel is a popular choice in Shanghai,whether you on travelling,business or just passing through .We appreciate your review about us.Walm Welcome you next trip!

widjoyo 2015/04/06
« Location Location Location »

Location is perfect for me. Close to MTR (10 min walk). Lots of food within the area. Taxi is a bit hard to find during rush hour. If you are looking for strategic location quite near the city center, then this is the place.

Evan C, Guest Relations Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,thanks for staying with us at ibis Shanghai Yu Garden Hotel.Our hotel located in the heart of Shanghai,center of city.it is within walking distance of must see tourist attractions such as famous Yu Garden,old Cheng Huang Temple,The Bund,Nanjing Rd.Pedestrian street and so on. Our hotel within 5 minutes will reach to metro line 10 Yu Garden station.it is very convenient to anywhere of city.Ibis Yu Garden hotel is a popular choice in Shanghai,whether you on travelling,business or just passing through .We appreciate your review about us.Walm Welcome you next trip!

A. S 2014/10/23
« Worst Ibis ever »

I usually choose Ibis because they have roughly the same quality everywhere. Not so here. My room was dirty, had no window, it was impossible to rest (noisy guests and really thin walls) and the best: on some days some of the rooms were used as shops! From early morning, strangers going in and out looking at the items spread out on the beds, smoking and loudly talking everywhere. For this price you can find much better hotels in Shanghai.

Evan C, Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,thank you so much for staying with us .We appreciate your review about us.We sincerely apologize for any inconvenient that cause.

Toby M 2014/09/16
« An Ibis with Individuality. »

As a regular guest at Ibis hotels worldwide Ibis Shanghai Yu Garden has, unlike any other Ibis, individuality. With its location next to the old town there is plenty to see and experience on your doorstep. Other Ibis locations can be rather isolated but Yu Garden provides an instant Shanghai surprise. Ibis have worked hard to improve the hotel since my last visit and the food facilities are much improved. The staff are great; very helpful and always happy. There was amount of build work continuing at the hotel but this never started before 9am. The hotel felt safe and secure and I didn't observe any issues during my 10 day stay. There is a regular Jade market in the rooms of the hotel which is unusual but not inconvenient and one just has to accept it like many other things in China. Whether on business or pleasure this hotel is a great starting point of any visit to Shanghai. It has a good location, is value for money and is on the the doorstep of the old town. Overall: Highly recommended.

Evan C, Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,thanks for staying with us at ibis Shanghai Yu Garden Hotel.Our hotel located in the heart of Shanghai,center of city.it is within walking distance of must see tourist attractions such as famous Yu Garden,old Cheng Huang Temple,The Bund,Nanjing Rd.Pedestrian street and so on. Our hotel within 5 minutes will reach to metro line 10 Yu Garden station.it is very convenient to anywhere of city.Ibis Yu Garden hotel is a popular choice in Shanghai,whether you on travelling,business or just passing through .We appreciate your review about us.Walm Welcome you next trip!

Mathieu L 2014/08/20
« Not a good value for money »

The hotel is far from being clean (though it is Accor group): from the toilets to the breakfast tables full of stains at 7AM in the morning. Besides, I had the surprise discovering a 'jade market' on the breakfast floor!!! All bedrooms doors were wide open, with people going in and out, smoking and wandering in the corridors at 7AM. The service is pretty bad also: asking for a Coke was kind of a challenge, I asked for a shower when arriving in the morning however no bedroom was available (fully understandable because I arrived before check-out time). The problem is that the clerk re-directed me to some disgusting & stinky washroom. I asked for the breakfast afterwards, the clerk told me that there was no breakfast. After getting angry, he told me that (of course) there was one but I needed to pay. I do not recommend this Ibis Hotel.

Evan C, Front Office Manager at Ibis Shanghai Yu Garden, responded to this review

Dear guest,thank you so much for staying with us . it is within walking distance of worth to see tourist attractions such as famous Yu Garden,old Cheng Huang Temple,The Bund,Nanjing Rd.Pedestrian street and so on. Our hotel within 5 minutes will reach to metro line 10 Yu Garden station.it is very convenient to anywhere of city.Ibis Yu Garden hotel is a popular choice in Shanghai,whether you on travelling,business or just passing through .We appreciate your review about us.

rein1010 2014/08/03
« Great STay »

The manager of the hotel, Jason, kindly up-graded me to a better room for my eight day stay. All the staff were very professional, friendly and helpful. This is a busy hotel in a great part of the city. The restaurant located in the hotel on the ground floor is a good spot to grab a bite to eat. I thoroughly enjoyed my stay and look forward to returning in the future. Very good value for money.

Evan C, Front Office Manager at Ibis Shanghai Yu Garden, responded to this review

dear guest,we are so glad to hear that you had great stay with us.Our hotel within 5 minutes will reach to metro line 10 Yu Garden station.it is very convenient to anywhere of city.Ibis Yu Garden hotel is a popular choice in Shanghai,whether you on travelling,business or just passing through .Walm Welcome you next trip!

Thomas Niko K 2014/05/22
« my stay in shanghai »

(+) quite good hotel, quite good location, nice terrace with view of pudong, walking distance to the bund and river cruise (-) bed is hard, my room has no window, smell of smoke in the room even my room is non smoking room, i get some cards of prostitute girls

Evan C, Manager at Ibis Shanghai Yu Garden, responded to this review

Dear Guest:Thank you for choosing Shanghai ibis Yu Garden hotel for your recently stay.Our hotel located in the heart of Shanghai,center of city.it is within walking distance of must see tourist attractions such as famous Yu Garden,old Cheng Huang Temple,The Bund,Nanjing Rd.Pedestrian street and so on. Our hotel within 5 minutes will reach to metro line 10 Yu Garden station.it is very convenient to anywhere of city.Ibis Yu Garden hotel is a popular choice in Shanghai,whether you on travelling,business or just passing through . We are sorry to learn of your unpleasant experience during your stay with us.We sincerely make a apologize for the problems and thank you for your review let us to know that we have many things to do for a guest better saty.In future,we will value pay attention to our rooms facilities and we will put our ladder control into practice to prevent this matter sooner or later. We apologize you again and sincerely wish you coming again!

Driscole 2014/05/13
« Great Location »

Great location, about 15mins walks from metro station and 2mins walks to one of a very attractive tourists spot, 30mins to Nanjing lu walking street. Very friendly front desks and house keeping staffs. Certainly will go back again!

mozfromoz 2014/03/30
« Room »

Mattresses are too hard, room smells of smoke & a bit noisy. English speaking staff are excellent, new breakfast restaurant is very nice. Like the option for fresh cooked eggs. Some healthier bread options would be nice.

Ellen L 2013/12/29
« Stay at Ibis Shanghai Yuyuan »

Good location as it is smacked right next to the old Shanghai Street where there are ample shopping and eating facilities. As for the hotel, room is clean but facilities are a bit old. The hotel should consider refurbishing its premises. Service staff are helpful and polite though.

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