Hotel addressJalan Nusa Dua Selatan
Lot SW 03
80363 NUSA DUA
How to reach the hotelGPS :S 8° 48' 24.91'' E 115° 13' 14.66''
Contact the hotel
- Tel. (+62)361/8467000
- Fax. (+62)361/8467001
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Mercure Bali Nusa Dua - hotel reviews in Nusa Dua
Hotel code: 8006
Accorhotels.com customer reviews in partnership with TripAdvisor
"nice hotel to relax"
3rd January 2013, faranita, Jakarta, Indonesia
We stay during peak seasons x'mas holiday, but we found the hotel quite comfort without crowded guess. It is new properties, we enjoy standard quality we can expect from accor hotels. Room has minimalist design, bit small but okay because we love to have balcony with pool view.In the morning, we can hear beautiful bird sounds from trees surround the hotel. Its magnificent...Swimming pool is the best spot, they have two stages pool connected as kind of waterfall which then form the continous water sound and nice wooden gazebo in the pool side. Perfect place to relax. Love it very much..They provide free shuttle to the beach and bali collection mall. Overall its good option to stay if we wish to enjoy nusa dua beach and surrounding.View management response »
Management responseDear Mrs. FaranitaWarmest greeting from Mercure Bali Nusa DuaThank you for your kind remarks at TripAdvisor. We are pleased to know that you have a pleasant stay with us specially that you enjoy our swimming pool.We are looking forward to welcome you again in the near future .With kind regards,The ManagementMercure Bali Nusa Dua
"Not fully constructed"
2nd January 2013, MarkChangHsu, Taipei, Taiwan
The staff was very helpful , but the room was not fully finished. We stayed two separate nights in two different rooms which was suppose to be exactly the same. But one lack a TV and the other one had uneven floor. Door cannot be closed properly until we made a complain. AC kept making loud noise in the night and some of the decoration fell off easily.View management response »
Management responseDear Mr. Mark Chang Hsu,Warmest greetings from Mercure Bali Nusa Dua !Thank you for taking the time to inform us about your recent experience at Mercure Bali Nusa Dua. We was sorry to read that your rooms were not up to standard however please be advised that all has been rectified by today.We hope you enjoyed your time in Bali and look forward to welcoming you backWith kind regards,The ManagementMercure Bali Nusa Dua
"Things can only get better"
31st December 2012, aimbabe, brisbane
After waiting a considerable time to checkin it was great to finally see the small rooms described in previous reviews. Picture an Ikea show room where you can literally step from the toilet, shower into bed. The service at mercure did not compare to other mercure hotels in Bali such as sanur and Benoa. The hotel staff appeared to seem lost during the breakfast service. Most of the breakfast items were only refreshed after considerable time, and I had to ask multiple times for waffles.The pool was great but unsafe for children. My 3 year old son nearly managed to slide between a tiny barrier with 2 metre drop to baby pool.The location is average. I would recommend staying closer to the beach. The hotel does offer a service 8 to 8 but it only runs until 6pm.Items at the hotel are over priced. The hotel offered to provide transport to Kuta at 250K, but this journey cost 80k in a taxi. The hotel offered to provide baby sitting at 50k per child per hour. Other hotels in Bali offered this service at a third of the price. The food at the hotel was also over priced. I paid $4.20 usd for a coffee.On departure we were accused of using the mini bar. We had intentionally hidden food items from mini bar from children to prevent them from consuming items. Despite the mini bar being over stocked it took over an hour to convince staff we had not used the mini bar.This is the worst place I have stayed at in bali during the 4 times I have visited in the past three years. I would rate this hotel poorly in terms of location, service, and value for money. This hotel is currently rated 27 out of 30 on trip advisor reviews. I am keen to experience the lower ranked hotels as they could possibly not be worse.View management response »
Management responseDear Sir,Warmest greetings from Mercure Bali Nusa Dua !It was with great concern to receive your comments regarding your recent stay for which we would like to apologize. We have noted your comments which have been brought to the attention of the Management team for follow up.Thank you for bringging the matters to our consideration and despite this lapse in our services, we hope to meet you in person the next time you visit Bali.With kind regards,The ManagementMercure Bali Nusa Dua
27th December 2012, SingaporeMegan, Singapore
My friend & I stayed at the hotel for 5 nights. The room is cosy & comfortable. Definitely value for money especially for an Accor Club member! The service was prompt & efficient. The food at the restaurant is worth mentioning especially the pasta. It was really delicious!! Thanks to the Chef Eddy who went out of his way to explain the dishes we ordered as well as to prepare a dish not on the menu. Much thanks to Ade & Fokje who went out of their way to make our stay a pleasant one.Must not forget Rizky, the housekeeper who was ever so meticulous in keeping our room spick & span. Thank you!View management response »
Management responseDear Madam,Warmest greetings from Mercure Bali Nusa Dua !Thank you for sharing your experience during your recent stay. We are happy to read that you enjoyed our services and the friendliness of the staff. We have shared your kind comments to Chef Eddi, Ade, Fokje and Rizky.We are looking forward welcoming you back to Mercure Bali Nusa Dua at such time you visit Bali again.Best regards,The ManagementMercure Bali Nusa Dua
"Poor staff coordination"
19th November 2012, 10Tom, Jakarta, Indonesia
Airport pick up was late, the staff did not pay attention to the email i have sent them.Coordination among staffs between restaurant and front office is poor. I need to reconfirm to front office before the restaurant staff agree.There was a souvenir sticker on the wall, and the housekeeping never remove it.View management response »
Management responseDear guest,Warmest greeting from Mercure Bali Nusa Dua !Thank you for taking the time to write to TripAdvisor and we would like to apologize for the delay of the airport pick up. Your comments been noted and brought to the attention of the Departments concerned to assist us to improve our services. With kind regardsThe Management
"Amazing experience - highly recommend!"
19th November 2012, tammiwilde, Surfers Paradise, Australia
Mercure Nusa Dua was the perfect place for my fiance and I to stay on our first trip to Bali. The staff really made the trip for me, they treated me as a friend as opposed to a guest and could not have been more friendly or accomodating.The only negative was that the hotel did not have its liquor licence, which ruined my visions of sipping cocktails by the pool. But the staff being as accomodating as they were, whipped up some amazing mocktails. Located just out of the western part of Nusa Dua, I wouldn't stay here if you didn't want to be subjected to the locals. You will get swarmed with vendors every time you set foot out of the groundfs. But I loved the location as I got to experience the 'real' Bali.View management response »
Management responseDear guest,Warmest greeting from Mercure Bali Nusa Dua !Thank you for sharing your experience during your recent stay. We are happy to read that you enjoyed our services and the friendliness of the staff.We have shared your comments within the hotel that this 'special extra care' makes all the difference that you and other guests appreciate.Related to your comment on the liquor license, we can inform you that currently we are finalizing this matter. We are looking forward welcoming you back to Mercure Bali Nusa Dua at such time you visit Bali again.With kind regards,The Management
"Mercure Bali Nusa Dua"
9th November 2012, scottbill9, Canberra, Australia
This is a new hotel with excellent staff who are very committed to doing their best for the guests. It has lovely swimming pools, a good gym and an hourly shuttle service to the beautiful Nusa Dua Beach. It is also close to numerous good restaurants and massage places. Unfortunately, the rooms are small and very noisy if there is a door to an adjoining room. We moved from a very noisy room to one with no adjoining door and it was much better. Hopefully the sound proofing can be improved. It is a pity that the rooms are so small as the property is large and it looks like there was lots of space available to build slightly bigger rooms. As the staff and non room facilities are so good it is too bad that the room design is inferior.View management response »
Management responseDear guest,Warmest greeting from Mercure Bali Nusa Dua !Thank you for taking the time to write to TripAdvisor and we appreciate your kind comments regarding the staff. We have noted your remarks related the noise and we would like to inform you that currently we are investigating how to improve the sound insulation of the rooms.With kind regards,The Management