Mercure Madrid Santo Domingo

"Quick drop-in to Madrid"

25th February 2013, CezaryWarsaw_Poland, Warsaw, Poland

The San Domingo Mercure in Madrid is very conveniently located in the vicinity of the Centre of Madrid but also of the Old Town. Very near to the subway station (basically across a small street) connecting directly with the airport (ca. 40 min.). The staff is very friendly and helpful. Breakfast treats all tastes. Although the double room that I was checked-in was somewhat smallish to the standard at Mercure's that I am used to, but the over-all impression is very positive.

Management responseDear guest,Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Antonio NúñezMarketing Manager
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"Madrid 2013"

20th February 2013, dosgriegos, Rhodes, Greece

The location was great, and the staff were very friendly and accommodating. The breakfast buffet was excellent. The room booked by the tour operator was a standard room, which was not acceptable to us--much too small--so we upgraded to a superior room. The superior room was very nice and roomy. The oncly chriticism is that the bathroom had not one hook to hang anything, Not one single hook behind the door or on the wall to hang towls, etc. Otherwise, we enjoyed our stay--four nights--very much and would recommend the hotel to our friends.

Management responseDear guest,Thank you for taking the time to write a review about your recent visit to Mercure Madrid Santo Domingo. I am delighted that you enjoyed your stay and we have noted your comments about the hook, which we are addressing.I look forward to welcoming you back again soon. Kind regards,Antonio NúñezMarketing Manager
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"Honeymooning in Europe"

11th January 2013, Alexis C

We had a great time at this hotel! The hotel was very clean and quiet. It was very nice to have the hotel bar near the lobby as well as the restaurant in the basement. We spent each of our 3 nights down there relaxing and unwinding from our day. The staff is very helpful and nice! The hotel is close to everything - we were able to walk everywhere!

Management responseDear guest,Thank you very much for your kind review. It is much appreciated and I can assure you that our team will be delighted to hear that you enjoyed your stay. I look forward to welcoming back your next visit to Madrid. Best regards,Antonio NúñezMarketing Manager
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"Great location, nice staff, but inconsistent and sometimes noisy"

11th January 2013, Tousson, Los Angeles, Kalifornien, USA

Rooms vary greatly; besides the different designs and furnishings, some are on the street side, with lots of traffic noise (even on high floors), and some with faults such as bad plumbing (water takes ages to drain) and so on. However, staff is kind enough to offer room changes if there is any problem. Room service is available but extremely overpriced: i.e. 22 Euros for a bowl of vegetable soup! Beds and pillows not bad. There is an interesting bar in the basement of the hotel.

Management responseDear guest,Thank you for your feedback. We are delighted that you enjoyed your stay and we treat all of our comments with the utmost seriosness and we will be investigating this matter accordingly.Best regards,Antonio Núñez,Marketing Manager
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"Could be much better"

3rd January 2013, eeje, Toronto, Ontario, Canada

I think Mercure acquired this hotel recently and invested in some renovations to the rooms. However, the overall felling is a bit disappointment, you can see that wash room needs update. We had several issues with the room:1. Got injured from a nail that was hiding in the carpet2. The safe was not working3. The fan was broken 4. Had a problem with a sinkOn the positive side the hotel promptly answered our complains and a service man was dispatched and fixed the issues.One other issue, breakfast: the price is 16 euro for a person. It is very expensive, especially when just across the street you can eat very tasty breakfast paying less than 50%. I think most of the residence of the hotel did do so

Management responseDear guest,Thank you for taking the time to write a review about your stay.I am really sorry to hear that your stay was not up to expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implements improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,Antonio NúñezMarketing Manager
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"Arctic clima in Madrid hotel"

7th December 2012, traveler8_12, Prague, Czech Republic

Small rooms, poor quality, cold water, central heating switch off in december (outside temperature 1-5C) good breakfast, fast internet, definately lower than four stars, neglected corridors and lobby, noisy wedding party whole saturday night

Management responseDear guest,Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo.We would like to apologize for not achieve your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best regards,Antonio Núñez
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"Fantastic location and quality."

23rd October 2012, bustraveller777, Paris, France

I stayed here on a business trip and found the location and services ideal. The rooms were modern and fast and free internet service (not always easy to find in Madrid). Breakfast which was included in the price was fantastic and the bar and restaurant were handy for client meetings.

"OUR STAY IN MADRID"

2nd September 2012, CORLETTE 2315

Our stay in Madrid was considered to be one of the best. We were extremely happy with the service and the cleanliness of the establishment as was the attention we received from the staff.We would thoughly recommend this hotel to fellow travellers.

"Very negative"

16th June 2012, ARM1984, Madrid, Spain

1 - The room I booked was not available;2- They sent to a room with twin beds, when I booked a room with a queen size bed;3 - Finally I got assigned to a room which did not match the one I booked, that was the smallest in the whole hotel, and that wasn't properly cleaned, (hair in the bathroom, stainds in the bed covers and a CONDOM in the balcony!!!!!)4 - We weren't even assigned another room, instead they gave us 20% off.Quite shameful for a hotel of these standards, next time I'll take my business elsewhere.

Management responseDear guest,Thank you very much for your comment.Your mark about our location are very much appreciated.We apologize any inconveniences we may caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Please make sure that your comments have been passed onto the appropiate department for corrective action.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best regards,Antonio Núñez Pardo
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"EXCELLENT HOTEL!!!"

14th June 2012, oferico24, Tel Aviv, Israel

great hotel, beautiful, great service, the rooms with the queen size bed are a bit small, but good enough for 1 person. the decoration of the room and the hotel is amazing. the food is good. and the location couldnt be better. I would recommend it!

Management responseDear guest,Thank you very much for taking the time to write a reviews about your stay at Mercure Madrid Santo Domingo Hotel.Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel.We are very glad to hear such a nice words.We hope to see you again in a near future.Best regards,Antonio Núñez Pardo
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