Hotel - Pullman Zhangjiajie
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Pullman Hotel

Hotel Pullman Zhangjiajie

Huajuan Road, Wulingyuan  Zhangjiajie, Hunan, China  China/Asia/Hunan 
427400 ZHANGJIAJIE
CHINA

508 reviews
TripAdvisor Rating Based on 508 reviews
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Hotel Pullman Zhangjiajie

Hotels combining lifestyle and design, for business and leisure

Pullman Zhangjiajie is located in the center of Wulingyuan, known as the world natural heritage, a geological park, a national forest as well as a 5A level scenic spot. With its themed architecture of Southeast Asia resort, the hotel is adapted for both business and leisure, incorporating sight-seeing tours that reflect the Zhangjiajie culture. Conveniently located within a 30-minute drive from Zhangjiajie City, airport and railway station, and a few minutes' drive from famous attractions.

Trendy restaurants and bars that suit all tastes and budgets are within a short walking distance. Strategically located with a 40-minute drive from Zhangjiajie City, airport and railway station, and it takes only 3.5-hour drive from Changsha City. Pullman Zhangjiajie is located in the center of Wulingyuan, the National Forest Park and 5A scenic spot. Nearby attractions include the Zhangjiajie National Forest Park, Baofeng Lake, Huanglong Cave, Zhangjiajie Grand Canyon and Charming Xiangxi Theater.

Hotel extras

Surrounded by a magnificent views of lush green hillsides and rivers exuding fresh air. Birds' melodies and floral scent gives an idyllic atmosphere, the hotel is glistening like a pearl.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Hotel open 24 hours a day  (Nearby)
  • EARLY CHECK IN FROM 10AM
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Outdoor tennis court
  • Other sports activities
    • Billiards/Snooker (Paying)
    • Table tennis (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Pullman Zhangjiajie

Huajuan Road, Wulingyuan
Zhangjiajie, Hunan, China
China/Asia/Hunan
427400
ZHANGJIAJIE
CHINA

Tel: (+86)744/8888888
Fax: (+86)744/5666168

Check-in from 14h00
Check out up to 12h00
Access and transport
  • ZHANGJIAJIE HEHUA At 40km / 24.86 miles

GPS : 29.346644, 110.546386

Our rooms

  • Deluxe Room, Twin Beds, 38 sqm
    Deluxe Room, Twin Beds, 38 sqm

    Modern Design. Offers advanced facilities: 2 Pullman beds, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table, bathroom with separate bathtub and shower, Pullman amenities and I-pod audio station.

  • Deluxe Room, 1 King-size Bed, 38 sqm
    Deluxe Room, 1 King-size Bed, 38 sqm

    Modern Design. Offer advanced facilities: 2m wide bed, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table, bathroom with separate bathtub and shower, Pullman amenities and I-pod audio station.

  • Deluxe Suite, 1 king-size bed, 71sqm
    Deluxe Suite, 1 king-size bed, 71sqm

    Modern Design. Offers advanced facilities: 2m wide bed, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table with computer, 2 bathrooms(1with separate bathtub and shower), Pullman amenities and Espresso machine.

  • Executive Room, 1 King-size Bed, 38 -42 sqm
    Executive Room, 1 King-size Bed, 38 -42 sqm

    Modern Design. Offers advanced facilities: 2m wide bed, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table, bathroom with separate bathtub and shower, Pullman amenities, I-pod audio station and Espresso machine.

  • Executive Room, Twin Beds, 38 -42 sqm
    Executive Room, Twin Beds, 38 -42 sqm

    Modern Design. Offers advanced facilities: 2 Pullman beds, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table, bathroom with separate bathtub and shower, Pullman amenities, I-pod audio station and Espresso machine.

  • Superior Room, Twin Beds, 38 sqm
    Superior Room, Twin Beds, 38 sqm

    Modern Design. Offers advanced facilities: 2 Pullman beds, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table, bathroom with separate bathtub and shower.

  • Superior Room , 1 King-size Bed, 38 sqm
    Superior Room , 1 King-size Bed, 38 sqm

    Modern Design. Offers advanced facilities: 2.7m wide bed, free broadband and free Wi-Fi, LCD TV, mini bar, safe deposit box, work table, bathroom with separate bathtub and shower.

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

V-NOODLES Restaurant
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

V-NOODLES Type of cuisine: Thematic cuisine


50 seats availables, offers all kinds of special noodles

Find out more and book
V CAFE Restaurant
Lunch 06:30 - 00:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 06:30 - 00:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

V CAFE Type of cuisine: Cafe


80 seats available, tempting exotic classic cuisine, asian and western cuisines, splendid buffet for breakfast, beautiful pool view for guests to enjoy during meal.

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FENG CHINESE RESTAURANT Restaurant
Lunch 11:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:00 - 21:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

FENG CHINESE RESTAURANT Type of cuisine: Regional


400 seats available, 11 individual rooms for private dining, classic Cantonese cuisine, Traditional Xiang cuisine, Special Tuija dishes.

Find out more and book
See all our restaurants
TEA PAVILION Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TEA PAVILION


20 seats available, 6 individual private rooms, quiet and clean environment; guests can enjoy traditional tea ceremony in tea Pavilion.

LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY BAR


45 Seats available, offers selected wine, coffee, soft drinks and snacks.

POOLSIDE BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

POOLSIDE BAR


70 seats availables, enjoy Southeast Asia's Barbecue under the stars

See all our bars
See all our restaurants and bars

Your meetings and events

Pullman Zhangjiajie Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 600 m2
  • Maximum capacity: 500
  • Maximum banquet capacity: 380

Our customer reviews for Pullman Zhangjiajie

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 508 reviews

Liuzhou_Zenon 2015/05/25
« Coupon gimmicks disrupt an otherwise nice hotel »

If not for the coupon gimmicks, the stay would of been very good. If they want to give me a gift in the form of a drink at the bar than do that. otherwise do nothing at all. I would have been happier. Orange juice and water is not what I expected to order at the bar. This was a sales trick to get me in and it irritated me when I found out. The second was the restaurant discount. Too many unwritten rules that you discover after you go there. Again, better to not give anything at all. I would have gone to the restaurant and bar anyway. Food was good. On the expensive side for such a small city. Bathroom was very good and clean. No mildew for an older hotel. Very nice. Carpets a bit old an worn. Bed was excellent. If sleeping and washing in a clean room are what you want, then you can't go wrong.

Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Liuzhou_Zenon, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

StevenLeung777 2015/03/20
« The Best Hotel in Zhangjiajie »

We stayed here for 5 nights with my family. Best decision made and the staff are always trying their best to make our stay comfortable. Thanks to Brenda and team. Located near the National Park, we walked 10km a day and were fortunate that the weather was good. You will need at least 3 days here and you do not really need a tour guide. English language may be limited here but when you engage into a conversation with the local people, you will be surprised how friendly and helpful they can be.

Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Stevenleu, Thank you so much for your wonderful comments for Pullman Zhangjiajie!we are happy to know you like our hotel so much and spend a happy holiday here! Pullman Zhangjiajie as the first 5 star hotel in Zhangjiajie, not only have good location and facilities ,but also offer the high quality service to make all the guest a comfortable stay ,we are looking forward to your coming next time! Best Regards

Din34eng 2015/01/04
« Great place to stay when visit Wulingyuan »

Great location in Wulingyuan within a walking distance to all interest places in Wulingyuan. Just besides the theatre that performs the Charming of Hunan show. Room is big and clean. All facilities are good and well maintain. Wifi is fast. Buffet breakfast is acceptable with some room to improve. Everything is just perfect. Only one area to improve that Chinese guests keep smoking in lobby, reception area as well as V-cafe restaurant during breakfast, even though the sign is clear that this is non-smoking area and non-smoking restaurant. When inform to hotel staff to handle this issue, they just smiled and said that guest can smoke and we have to tell to the Chinese guest by ourselves that is not good.

Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Din34eng, Thank you very much for staying with us and sharing your feedback with us!We are glad that you had a comfortable stay here ,Pullman Zhangjiajie is located in the lush valley of Zhangjiajie's core scenic zone,very near to each scenic spot,also we should apologize for the inconvenient brings you due the smell of the smoking in the lobby and chinese restaurant,We have tried our effort to reduce the number of the persons to smoke in non-smoking area,We wish you will give us another chance to serve you again soon. Best Regards Kelly

Ilovepannekoeken 2014/04/17
« Not as good as it normally is »

The overall experience at this hotel was good, the location is perfect and it offers you luxury in nature though there were some issues. The swimmingpool was in maintanance and the natural water part in the garden wasn't working which was quite dissapointing as the hotel advertises itself with this. The level of English of the staff is not very good and they seem not as well trained as other Accor hotels. Also with the booking of taxi's the hotel already seems to set up a price with the driver. We arrived at 12 pm at the hotel where the bell boy welcomed us and took our luggage to the check in counter. As a platinum card holder we were not offered the standard treatment that we should have received. The employee's English was not good and they were also not familiar with the platinum status and did not offer the standard upgrade nor complimentary drinks and welcome gift. The assigned room then was a far walk trough the halls of the hotel which was not the nicest thing at 12 in the morning. The room was great however it looked like it was a twin room instead of a double bed room. The next day we went to talk to the general manager who did absolutely her best to help us however also her English wasn't so good therefore it cost us a lot of effort to explain about the platinum status and it's benefits which seemed to be unknown the Pullman's staff. We got upgraded, our welcome gift and complimentary drinks. The breakfast of the hotel seems fine, though it was very busy when we went which caused us to share our table with other guest once. Besides that it was good and the manager and staff were very helpful. The last thing that was absolutely the biggest negative aspect of the hotel is the way how the staff and especially concierge handles the booking of taxi's. Perhaps this is due to the fact that all taxi's in Zhangjiajie work like that though I do feel that a 5 star hotel should prioritize it's guests instead of the drivers. When asking for a taxi the staff already tends to tell you a price before even getting in the cab and negotiate with the driver. Let alone the fact that they do not even try to have him drive on the meter. This feels like you are not only getting ripped of by the driver but as well as the hotel. Just demand that the meter is used. A quick guide: from hotel to airport 120 yuan To grand Canyon about 60-70 yuan. To Huanglong cave about 40-50 yuan. to Wullinyuan entrance, don't bother to take a cab just walk.

Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Warm greetings from Pullman Zhangjiajie and thank you for your comments. It is very important to learn about your experience as it is a true indication how we can improve. We have carefully noted each point you mentioned and we have take some actions to improve.Once again, thank you for your feedback and we hope to have the opportunity to welcome you back soon! Best Regards Kelly

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