Hotel address34 - 35 High Street
SO14 2HN SOUTHAMPTON
How to reach the hotelGPS :N 50° 54' 0.94'' W 1° 24' 14.12''
Contact the hotel
- Tel. (+44)2380/386460
- Fax. (+44)2380/386470
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Mercure Southampton Centre Dolphin - hotel reviews in Southampton
Hotel code: 7876
Accorhotels.com customer reviews in partnership with TripAdvisor
"Enjoyable little stay"
17th January 2013, Millzzy, Portsmouth, United Kingdom
Really enjoyed staying at the dolphin mercury hotel, very pleasant service and comfy little room will be coming back here for sure. The location was perfect only a couple of minutes away from the shopping centre.The only downside was in think the entrance, they need to make it for friendly and convenient.View management response »
Management responseDear GuestThank you for reviewing your recent stay with us here at The Mercure Southampton Centre Dolphin hotel.We are delighted you enjoyed your stay and hope we will have the pleasure of welcoming you back soon.kind regardsNeil BrailsfordGeneral Manager
"Fabulous friendly staff but bedrooms a let down"
16th December 2012, Gauds2012, St Peter Port, United Kingdom
Centrally located hotel great for shopping, staff very helpful and friendly, reception area gives a good impression but unfortunately the bedrooms do not live up to this as they are desperately in need of updating. We had a "lovely" view of a lap dancing club from our bedroom window but can't really blame the hotel for that!View management response »
Management responseDear GuestThnk you for reviewing your stay with us here at the Mercure Southampton Centre Dolphin Hotel.We appreciate your feedback and your understanding we are unable to choose our neigbours!I hope we have the pleasure of welcoming you back in the future.kind regardsNeil BrailsfordGeneral Manager
"Christmas Shopping in Southampton"
11th December 2012, gpk57, Basildon, United Kingdom
The hotel staff are very helpful and courteous, the hotel facilities are very good and the hotel location is very convenient, right in the old town (with its own car park) and only a short walk to West Quay and the shops. There are pleanty of restaurants and bars nearby although I would recomend eating in the hotel restaurant at least once as the food and swervice is excellent.View management response »
Management responseDear GuestThank you for your review.I was delighted to read you enjoyed your experience in our Signature Restaurant and I will ensure your kind words are communicated to the team.We hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin hotel in the future.kind regardsNeil BrailsfordGeneral Manager
"A Mercure Property that Fails to Meet Ibis Standards"
28th November 2012, SMC_DC, Washington DC, District of Columbia, USA
I'll begin with the positive. The staff at this hotel and in the restaurant were, for me, very hardworking and delivered what I expected for the GBP 149.00 per night rate I paid for a suite with Mercure's B&B business plan. The dinner and wine I had in the restaurant were very good, and the service was quite good too, especially considering how busy they were for a Monday evening.Now for the negative. Over the years and in many countries, I have stayed in hotels like The Dolphin -- e.g., old, charming places, which if they were renovated properly and maintained, their fully able hotel staff would have the tools they need to do their jobs professionally. I blame Accor and Mercure senior management for a number of issues I had during my stay:1. The only towel rack in the bathroom was broken (and unusable), and by appearances it had been broken for some time. There wasn't even a hook on the back of the door!2. Upon entering the room, I discovered that the bed had been made up with stained sheets. I complained and these were quickly changed. It was also explained that the staining was due to an over-hot iron or press -- but what hotel on earth trains its staff to put sheets on hotel beds with any kind of staining? The answer is: hotels that don't train their housekeeping staff.3. The general standard of renovation, which had been done (I assume by Mercure) when the hotel opened under the Mercure name was little more than I would expect from a budget B&B. No structural work appears to have been done -- e.g., the bathroom floor slopes as much as 5 degrees from West to East; the floors throughout the suite are uneven, some sloping upwards, some sloping downwards, and gaps everywhere under the carpet. Even the cosmetic (decor) was below standard -- the window sheers weren't real curtains, but rather some cheap netting someone ran up themselves. 4. The staff, all young (18-25), very obliging, and seemingly capable, did not appear to be under the leadership of anyone (e.g., General Manager) who was assuming responsibility not just for service (the staff handled that fine), but for standards (which were not up to Mercure).I quickly realized that I had stayed in hotels like this before. Old properties with a lot of potential, but which are owned or managed by distant corporations unwilling to make the real investments (in people and the building) required to turn period properties into desirable and comfortable places to stay.View management response »
Management responseDear GuestThank you for taking the time and trouble to review your recent stay with us.I was pleased to read you found the service and quality of food to be of a good standard.In response to your comments regarding the property itself there are certain points in your review which can and will be addressed, my apologies for the lapse in standards.It is important to note the Mercure Southampton Centre Dolphin Hotel is one of the oldest buildings in the city and has a grade two listed status, which does mean there are certain restrictions on what we can do structually to the building. During the redevelopment process we made sure we restored many of the orginal features as the building has so much history. The age of the building does mean it is 'quirky' and does have squeeky floorboards etc but that is what makes this hotel special and different to other properties.Thank you again for your feedback.kind regardsNeil BrailsfordGeneral Manager
"Hot Weather - No Aircon"
27th July 2012, IndianChief1, Towcester, United Kingdom
The central loction is ideal for the city centre with an on site car park. Wonderful old hotel which has been recently refurbished. The only thing that let it down was that we did not get a good nights sleep due to the heat (shouldn't really moan about the good weather) as there was no air conditioning in the room - not even a ceiling fan. Only a small desk fan was provided. We opened the window but no breeze. Also the bathroom underfloor heating was on all night with no switch to overide it. We will stay again, but only during the winter months.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us here at The Mercure Southampton Centre Dolphin Hotel.I appreciate your feedback and look forward to welcoming you back to the hotel.kind regardsNeil BrailsfordGeneral Manager
"Old World Charm"
20th May 2012, jollybda, Bermuda
I stayed here for one night pre-cruise and was very happy with the hotel - I wished my stay had been longer. It is in a 500 year old building so the corridors are uneven and the rooms odd sizes, but that is part of the charm, and the modernisation has been done well. There is a kettle with tea/coffee/biscuits in the room along with a hairdryer and an iron/ironing board. The lobby bar is delightful and the restaurant looked OK but I didn't use it as the hotel is surrounded by other eating options. The location is a huge advantage - it is absolutely in the middle of town with an easy walk to shops, restaurants, pubs and the waterfront.My only problem was with the internet (which isn't free, I think it was about GBP 12 for 24 hours) as the password wouldn't work on my laptop, but a phone call to the provider (it's not the hotel) sorted it out.Another caveat might be for travelers with mobility problems - there is an elevator but then there were steps and heavy fire doors to get to my room. There may be fully accessible rooms but I'd suggest you check with the hotel.View management response »
Management responseDear GuestThank you for reviewing you stay with us here at The Mercure Southampton Centre Dolphin Hotel,I was pleased to read you enjoyed your stay and have also noted your constructive feedback which will be taken on board.I hope we have the pleasure of welcoming you back before you next cruise.kind regardsNeil BrailsfordGeneral Manager
"Very well looked after."
14th May 2012, Barnsley, United Kingdom
Stayed at this hotel and enjoyed every minute, convenient for shops and other facilities, including docks.Staff very friendly and helpful and are professional in their service to providibg a very enjoyable couple of days stay.View management response »
Management responseDear GuestThank you for reviewing your stay with us.I was delighted to read you kind feedback regarding the good service your received and will of course ensure this is communciated to the team.We hope we have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future.Kind regardsNeil BrailsfordGeneral Manager