Hotel address34 - 35 High Street
SO14 2HN SOUTHAMPTON
How to reach the hotelGPS :N 50° 54' 0.94'' W 1° 24' 14.12''
Contact the hotel
- Tel. (+44)2380/386460
- Fax. (+44)2380/386470
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Mercure Southampton Centre Dolphin - hotel reviews in Southampton
Hotel code: 7876
Accorhotels.com customer reviews in partnership with TripAdvisor
"Historic hotel but in need of an update"
16th September 2013, Tony M, Swindon, United Kingdom
Difficult to find in the one way system so it would be better to have clear instructions for drivers - spent 30 minutes trying to get there and then find a car parking entrance. Had to park illegally and go to reception.Then car parking is insufficient and abysmal because of the 'park and cruise' people. This will only work if staff can move cars themselves and so an insurance for this is ESSENTIAL.Car parking inadequacies ruined my welcome.Room was adeqaute in the outbuildings but it needs a covered walkway to reach the main hotel.Staff as helpful as they could be in the circumstances.Breakfast good and rooms clean and comfortable and free WiFi which is good.Easy to get taxies or private hire cars.Price is on the high side given the problems of location and car parking and also overall facilities.However, it is a nice atmsopheric and old hotel and this gives it acertain charmView management response »
Management responseThank you for taking the time and trouble to review your stay with us.I am sorry to read you had problems in finding our car park for which I apologise. We do have clear instructions on all websites and there is signage at the front of the hotel with directions.I was pleased to read you enjoyed the charm of the hotel and we hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future.kind regardsNeil BrailsfordGeneral Manager
"Noisy and Dangerous"
26th August 2013, avoyager2013, Warwick, United Kingdom
Very poor light in bathroom. Kept awake until small hours by guests outside opposite reception area. Kettle dangerous - steam came out of top of handle onto hand. Unexpected charge for parking in hotel car park which resembled waste ground (not notified on booking or on checking in).View management response »
Management responseThank you for taking the time to review your stay with us.I was very sorry to read you did not enjoy your stay for which I sincerely apologise and would like to assure you your points will be investigated and addressed,In regards to the car park the charges in in line with our competitor hotels and is detailed on all websites.kind regardsNeil BrailsfordGeneral Manager
19th July 2013, petertut, Seattle, Washington, USA
Our room (216) included the following amenities: A sizeable and seemingly permanent encrustation of pigeon excrement on the only window, cracked and peeling paint on the walls, an absence of air conditioning, a toilet that continually overflowed from the tank (because the float in the tank was improperly sized and would not indeed float, thereby shutting off the water flow), and a continual serenade of pigeon cooing, making all the more real the coop we were ensconced in. We raised a complaint about the toilet after our first flooding, and were rewarded with a visit by the young and energetic night manager (who had a great haircut and a lot of flair). But even he could see that the float was simply not going to work properly. So, what did he do ? He left it that way, and suggested that I might check it on occasion. It was up to me to remove the tank cover after each flush, and manipulate the float so that would rise with the water. I guess calling a plumber was beyond his capability. Or budget. The view of the backdoor to the kitchen was unfortunately obscured by a generous peppering of pigeon excrement across the breadth of our entire window. The wall by the bed was cracked and missing a sizeable piece of plaster, testament perhaps to the vigorous athleticism of the previous occupants. The room was hot as the hinges of hell, and made barely tolerable only by precariously balancing a fan (available at the front desk) in front of the open window. We'd occasionally be rewarded with a floating pigeon feather from one of the roosting birds outside in the eaves. It made for a cinematic experience, much like the floating feather that continually appears throughout "Forrest Gump"...reminding us that life (or the Mercure Southampton) was indeed like a 'box of chocolates'....we never knew what we were going to get next.On a more positive note, the wait staff in the restaurant were kind and quick, as was the staff at the desk. The housekeeping staff was efficient and courteous.View management response »
Management responseDear GuestThank you for your review following you recent stay with us here at The Mercure Southampton Centre Dolphin Hotel.I am sorry to read of the issues you experienced for which I sincereley apologise, I will be in touch to resolve these matters with you.On a positive note I am pleased to read you enjoyed the service from the team.kind regardsNeil BrailsfordGeneral Manager
26th June 2013, nicholas_mays, London, United Kingdom
We had a small room but a very comfortable bed and an adequate bathroom. The breakfast/dining room was an attractively modernised space which kept the old feeling of the hotel. Staff were friendly and attentive.View management response »
Management responseDear GuestThank you for reviewing your stay with us here at the Mercure Southampton Centre Dolphin Hotel.Really pleased to read you enjoyed your stay and hope you will stay with us again on your next visit to the city.kind regardsNeil BrailsfordGeneral Manager
"Enjoyable little stay"
17th January 2013, Millzzy, Portsmouth, United Kingdom
Really enjoyed staying at the dolphin mercury hotel, very pleasant service and comfy little room will be coming back here for sure. The location was perfect only a couple of minutes away from the shopping centre.The only downside was in think the entrance, they need to make it for friendly and convenient.View management response »
Management responseDear GuestThank you for reviewing your recent stay with us here at The Mercure Southampton Centre Dolphin hotel.We are delighted you enjoyed your stay and hope we will have the pleasure of welcoming you back soon.kind regardsNeil BrailsfordGeneral Manager
"Fabulous friendly staff but bedrooms a let down"
16th December 2012, Gauds2012, St Peter Port, United Kingdom
Centrally located hotel great for shopping, staff very helpful and friendly, reception area gives a good impression but unfortunately the bedrooms do not live up to this as they are desperately in need of updating. We had a "lovely" view of a lap dancing club from our bedroom window but can't really blame the hotel for that!View management response »
Management responseDear GuestThnk you for reviewing your stay with us here at the Mercure Southampton Centre Dolphin Hotel.We appreciate your feedback and your understanding we are unable to choose our neigbours!I hope we have the pleasure of welcoming you back in the future.kind regardsNeil BrailsfordGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.