Hotel - ibis Surabaya City Center
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Ibis Hotel Hotel

Hotel ibis Surabaya City Center

Jl Basuki Rahmat No 94 96 
60271 SURABAYA
INDONESIA

324 reviews
TripAdvisor Rating Based on 324 reviews
Best price guarantee
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Select your dates 340200.00 IDR

Hotel ibis Surabaya City Center

Economy hotel for business and leisure

Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.

Surabaya is well known as the city of heroes. Many historical buildings and monumens in Surabaya as well as religious tourist destination. The City also well known as the center of business and trading, The center of culinary for traveler ibis Surabaya City Center is a perfect hotel just 0 kilometers from city center of Surabaya. 3 kilometres away from a rail way station, walking distance to the largest shopping mall. Historical area and Building has only a few kilometers away.

Hotel extras

ibis Surabaya City Center offers you 24 hrs free WiFi connection and 24 hrs Room Service. Located in main business area with easy access to public transportation from Hotel to Airport. CCTV camera in all corridor.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • All-you-can-eat breakfast buffet
  • Air conditioning
  • JUANDA INTL AIRPORT

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioning
  • JUANDA INTL AIRPORT
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - ibis Surabaya City Center

Jl Basuki Rahmat No 94 96
60271
SURABAYA
INDONESIA

Tel: (+62)31/5358885
Fax: (+62)31/5358880

Check-in from 12h00
Check out up to 12h00
Access and transport
  • JUANDA INTL AIRPORT At 20km / 12.43 miles  - Shuttle paying
  • PASAR TURI STATION At 3km / 1.86 miles
  • PASAR TURI STATION At 3km / 1.86 miles

GPS : -7.269722, 112.741361

Our rooms

  • Standard 2 Single beds
    Standard 2 Single beds

    This colorful and modern 17 sq.m. room features 2 single beds with the new ibis bedding, 32" LED TV, in-room safe, tea and coffee making facilities, mineral water, bathroom with standing shower, hairdryer, and free WIFI Internet access.

  • Standard room with 1 Double Bed.
    Standard room with 1 Double Bed.

    This colorful and modern 17 sq.m. room features a double bed with the new ibis bedding, 32" LED TV, in-room safe, tea and coffee making facilities, mineral water, bathroom with standing shower, hairdryer, and free WIFI Internet access.

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RESTAURANT Type of cuisine: International


The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Find out more and book
LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOUNGE BAR


The Bar: a friendly place to get together at any time of day.

See all our restaurants and bars

Your meetings and events

ibis Surabaya City Center Meeting Room

Our meeting rooms


  • Number of meeting rooms: 4
  • Maximum size: 70 m2
  • Maximum capacity: 75
  • Maximum banquet capacity: 50

Our customer reviews for ibis Surabaya City Center

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 324 reviews

Sudjana 2015/09/30
« Best Budget Hotel in City Center »

Very good Location it is in city center and near to train station, but the hotel do not provide the shuttle service. The room is good and clean, the staffs are friendly. the restaurant has promotion, i have dinner and try some menus, the taste is delicious, the prices is very affordable, especially for the menus in promotion.

Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. SUDJANA, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro

Eskoh168 2015/09/06
« Greeting »

Ibis Surabaya City Center Hotel is a people friendly hotel, all the hotel staff great you with a friendly smile. The front desk team lead by Arya are always there to land you a helping hand. Good Job.

Ibis_Surabaya_BASRA, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Eskoh168, Warmest greeting from Kota Pahlawan Surabaya. We sincere appreciate you taking the time to review us and rated us 5 stars at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

stanleyklk 2015/08/31
« impressive »

design, breakfast, facility are good, friendly staff, international tv channel, only the towel is look not clean (grayish) .... .... ..... location is ideal (city center) but not close to shopping mall, ideal for business trip

Ibis_Surabaya_BASRA, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear stanleyklk, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Your comment refarding our Towel has been noted and taken into our concideration to be more detail in our quality of service. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

franmida 2015/03/22
« Excellent location »

The location is excellent, right in the heart of Surabaya city. It is within walking distance to the famous shopping mall Tunjungan Plaza. The bed is good, not so thick but comfortable. But I had a little problem with the bathroom's shower, the water pressure is too high and it is difficult to had a right balance of water temperature.

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Franmida, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Your comment regarding our Bathroom has been highlited and bringing into our consideration to improve it. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

suryostoner15 2015/02/08
« A cozy and easy hotel in city centre of surabaya »

bis Surabaya City Centre is Brand New 3 stars hotel. The overall property are sweet and clean. During the syau I was encountered with attentive friendly hotel staffs. When it comes for the price it is worth affordable. I like best the strategic hotel location in the superb location city centre of surabaya...the food are delectable . must visit again ! suryo stoner

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. SuryoStoner15, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

DeddiKurniawan 2015/01/29
« Nice hotel »

I'm an Accor Advantage member and as a member, I have some free breakfast tickets. At the time I submitted two of the tickets for breakfast to one of the restaurant employees, he was confused and didn't let us in, but one that looked more senior came and quickly she took the tickets and let us in to have breakfast. She exactly knew what the tickets were for and a true professional.

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak DeddyKurinawan, Warmest Greeting from Kota Surabaya.... We sincere Thank you for taking time to rate us in TripAdvisora and as Accor Advatages Plus Member. its very glad to read that you had enjoyed your stay at Ibis Surabaya City Center. Your experienced to our Breakfast service has been noted and we will use it as our motivation to improve our service in the future for our valuables Guests. Once again, we sincere thank you for your comment and We are looking forward to welcoming you back at our hotel in the near future. Yours sincerely, Yono Budiarto General Manager

Ahmad R 2015/01/02
« its really comfort »

my daughter really like to stay at room. clean and comfort to stay, also with connecting room she feels free as at home while enjoy to watch tv. But... no pool....also no refigerator in the room, so we have a dificulty to save baby drink (milk, ect)

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak Ahmad R, Warmest greeting from Kota Pahlawan.. We very much appreciate your comments regarding your stay at Ibis Surabaya City Center. We are glad to hear that you enjoy your stay during your visit to Surabaya Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

Bambanghartono 2014/11/12
« Very dissappointed for stay »

The location is very strategic in business/shopping area. When I check in, I must wait 5 minutes standing before staff serve me, no other guest there, no welcome greeting, even I give my accor card, look like they dont care about accor member or not,after get my key, they didnt give my complimentary voucher as my accor member booking, I must asking them and the staff look like dont know for this promotion ( I got this voucher when I stay @IBIS Budget Makasar airport, no nedd to ask ), they still cannot give it and give it after I am check in in my room, and with no greeting and just give it by staff. When I ask about child breakfast policy, they ask me how old my child, I said I have 7 years daughter with me, they said child must pay for breakfast ( I already check in accor member rule, and I already syat in may accor hotel, usually they give free breakfast for 2 children under 16 years share with parent) The next day After I have breakfast, restaurant staff ask me to pay, cause in their system my room is "room only" and I have to re-check with front office that give information that my room is include breakfast, and the staff just leave me without any spoken. I think this Ibis staff hotel is very dissapointed service to guest and as accor member, I find this hotel is different than other accor hotel.

Yono B, Manajer Kantor Depan at Ibis Surabaya City Center Hotel, responded to this review

Dear Pak Bambang, Thank you for taking the time to tell us about your experience at Ibis Surabaya City Center. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Ibis Surabaya City Center, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. please kindly let us share to you regarding Ibis Breakfast children policy, at Ibis Hotel is 50 % Discount for children under 12 year old. Please rest assured that we will re train our staff how to provide information to our customer profesionally to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ngurah Executive Assistant Manager

Baudouin C 2014/10/06
« Pefect location for business & pleasure »

The usual Ibis set up with a large buffet breakfast. Also coffee/tea in the room. At walking distance from the main shopping centre Tunjungan plaza. Efficient team at the entrance. Smoking area in the restaurant. All very handy.

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak Baudouin, Warm greetings from Surabaya, We would like to thank you for stay with us and appreciated to share your comment on the hotel. Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

drdpcm 2014/08/26
« Convenient & Efficient »

This is my repeat stay and I found that the service is as expected. Being a LeClub Accorhotels GOLD member, the only thing I found disappointing was the unavailability of higher category rooms for upgrading. Maybe Accorhotels should have at least some Deluxe rooms in all Ibis hotels. Last week and this week I stay in Ibis Styles hotels in Malang and Bandung and both hotels gave me good room upgrades.

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Valued Guest, Warm greetings from Surabaya! Thank you for your time sharing your experience stay with us. In Ibis Family, our hotel classified into Ibis Style, Ibis Hotel, and Ibis Budget. And Ibis Surabaya City Center is Ibis Hotel with Red pillow as its symbol, it means that we only have one type of room standard as our policy in Ibis Surabaya City Center. Your feedback is much appreciated and we will review with our Team for the satisfaction of our guests. We are looking forward to welcoming you back at our hotel. Best regards, Yono Budiarto General Manager

Arianto I 2014/08/25
« Good Hotel in Surabaya city center »

This hotel is quiet good. Quality of the bed is excellent as well as the aircon and shower. But level of quality of the front desk (check in process) should improve a lot. Other from the front desk is excellent.

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Pak Arianto, Thank you for stay with us and glad to hear that you have enjoyed your stay. It is also appreciated that you have shared your comment to us. While we have taken seriously in improving our quality in the check-in process. Should you have another opportunity to Surabaya, we are pleased and look forward to welcome you back. Best regards, Yono Budiarto General Manager

ImmanuelHalawa 2014/08/24
« Convy location »

This hotel located in the heart of Surabaya city. Close to the biggest shopping centre and several restaurant. Just a cross the hotel, you can find the biggest book shop in Surabaya, just an ideal place to spend a time.

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Pak Immanuel Halawa, Warm greetings from Kota Pahlawan Surabaya. Thank you very much for taking the time to share your comments concerning your stay at ibis Surabaya City Center. We are delighted to hear you enjoyed your stay and we look forward to welcoming you back again. Kindest regards, Yono Budiarto General Manager

Syamsul A 2014/08/12
« very satisfied »

Big smile and rapid service of the front desk crews, clean and nice room, simple and functional shower very good location, just take a walk to any destination (shopping mall, restaurant, mini markets, police station, bank, food stalls)

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak Syamsul, Warm greetings from Surabaya! Thank you for sharing your experience stay with us and we are glad to hear that you enjoy your stay during your visit to Surabaya. We are looking forward to welcoming you back to our hotel. Best regards, Yono Budiarto General Manager

Meanery 2014/07/20
« Good »

Staffs are friendly and helpfull. we arrived late night and have to wait for check in 5 minutes as there is staff only 1 person and he was busy on phone. FB lady staff for dinner was very good in service and trying to introduce us the menu as we're not Indonesian people.

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Valued Guest, Thank you for stay with us and glad to hear that you have enjoyed your stay. It is also appreciated that you have shared your comment to us. Should you have another opportunity to Surabaya, we are pleased and look forward to welcome you back. Best regards, Yono Budiarto General Manager

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