Hotel - ibis Surabaya City Center
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Ibis Hotel Hotel

ibis Surabaya City Center Hotel

Jl Basuki Rahmat No 94 96 
60271  SURABAYA
INDONESIA

383 reviews
TripAdvisor Rating Based on 383 reviews
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Check-in from 12h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Surabaya City Center

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 383 reviews
solinas2016 2017/06/16
« Leisure, traveling with family »

Staff extremely helpful,they help us to carry our luggage to our room (which is not much hotel to do this if u stay in economic brand hotel like this). nice hotel, great location and ill be back stay in this hotel for sure.

freddyl2017 2017/01/02
« Helpful staffs and accessible facilities »

We enjoy our stay at Ibis Surabaya for certain reasons. First of all is the friendly and helpful staffs makes our stay very much at home. Although with limitted facilities, yet it is accessible. Great location at the centra city of Surabaya and within the walking distance to Tunjungan Plasa makes us easily to do our shopping during our stay. However, we do have a mindful suggestion regarding the toilet of the hotel room. The sharp different level with the room may cause certain risk for elderly.

Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Freddy, Thank you for passion on your comments on TripAdvisor and thank you so much for staying with us at Ibis Surabaya City Center. It's a great source of inspiration and assistance to receive feedback from our valued guests and we do appreciate you taking the time to share your kind words. I will share your comments with our team. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future and we hope your next visit will be as pleasant as the previous one. Your sincerely, Dodit Hapsoro General Manager

Sudjana 2015/09/30
« Best Budget Hotel in City Center »

Very good Location it is in city center and near to train station, but the hotel do not provide the shuttle service. The room is good and clean, the staffs are friendly. the restaurant has promotion, i have dinner and try some menus, the taste is delicious, the prices is very affordable, especially for the menus in promotion.

Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. SUDJANA, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro

Eskoh168 2015/09/06
« Greeting »

Ibis Surabaya City Center Hotel is a people friendly hotel, all the hotel staff great you with a friendly smile. The front desk team lead by Arya are always there to land you a helping hand. Good Job.

Ibis_Surabaya_BASRA, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Eskoh168, Warmest greeting from Kota Pahlawan Surabaya. We sincere appreciate you taking the time to review us and rated us 5 stars at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

stanleyklk 2015/08/31
« impressive »

design, breakfast, facility are good, friendly staff, international tv channel, only the towel is look not clean (grayish) .... .... ..... location is ideal (city center) but not close to shopping mall, ideal for business trip

Ibis_Surabaya_BASRA, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear stanleyklk, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Your comment refarding our Towel has been noted and taken into our concideration to be more detail in our quality of service. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

franmida 2015/03/22
« Excellent location »

The location is excellent, right in the heart of Surabaya city. It is within walking distance to the famous shopping mall Tunjungan Plaza. The bed is good, not so thick but comfortable. But I had a little problem with the bathroom's shower, the water pressure is too high and it is difficult to had a right balance of water temperature.

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Franmida, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Your comment regarding our Bathroom has been highlited and bringing into our consideration to improve it. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

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