Hotel - ibis Surabaya City Center
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Ibis Hotel Hotel

ibis Surabaya City Center Hotel

Jl Basuki Rahmat No 94 96 
60271  SURABAYA
INDONESIA

361 reviews
TripAdvisor Rating Based on 361 reviews
Best price guarantee
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From 367200.00 IDR Non member rate
From 367200.00 IDR Member's rate Members’ Rate, join while you book
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Members’ Rate, join while you book
Select your dates 367200.00 IDR
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Surabaya City Center

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 361 reviews

freddyl2017 2017/01/02
« Helpful staffs and accessible facilities »

We enjoy our stay at Ibis Surabaya for certain reasons. First of all is the friendly and helpful staffs makes our stay very much at home. Although with limitted facilities, yet it is accessible. Great location at the centra city of Surabaya and within the walking distance to Tunjungan Plasa makes us easily to do our shopping during our stay. However, we do have a mindful suggestion regarding the toilet of the hotel room. The sharp different level with the room may cause certain risk for elderly.

Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Freddy, Thank you for passion on your comments on TripAdvisor and thank you so much for staying with us at Ibis Surabaya City Center. It's a great source of inspiration and assistance to receive feedback from our valued guests and we do appreciate you taking the time to share your kind words. I will share your comments with our team. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future and we hope your next visit will be as pleasant as the previous one. Your sincerely, Dodit Hapsoro General Manager

Sudjana 2015/09/30
« Best Budget Hotel in City Center »

Very good Location it is in city center and near to train station, but the hotel do not provide the shuttle service. The room is good and clean, the staffs are friendly. the restaurant has promotion, i have dinner and try some menus, the taste is delicious, the prices is very affordable, especially for the menus in promotion.

Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. SUDJANA, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro

Eskoh168 2015/09/06
« Greeting »

Ibis Surabaya City Center Hotel is a people friendly hotel, all the hotel staff great you with a friendly smile. The front desk team lead by Arya are always there to land you a helping hand. Good Job.

Ibis_Surabaya_BASRA, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Eskoh168, Warmest greeting from Kota Pahlawan Surabaya. We sincere appreciate you taking the time to review us and rated us 5 stars at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

stanleyklk 2015/08/31
« impressive »

design, breakfast, facility are good, friendly staff, international tv channel, only the towel is look not clean (grayish) .... .... ..... location is ideal (city center) but not close to shopping mall, ideal for business trip

Ibis_Surabaya_BASRA, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear stanleyklk, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Your comment refarding our Towel has been noted and taken into our concideration to be more detail in our quality of service. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

franmida 2015/03/22
« Excellent location »

The location is excellent, right in the heart of Surabaya city. It is within walking distance to the famous shopping mall Tunjungan Plaza. The bed is good, not so thick but comfortable. But I had a little problem with the bathroom's shower, the water pressure is too high and it is difficult to had a right balance of water temperature.

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Franmida, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Your comment regarding our Bathroom has been highlited and bringing into our consideration to improve it. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

suryostoner15 2015/02/08
« A cozy and easy hotel in city centre of surabaya »

bis Surabaya City Centre is Brand New 3 stars hotel. The overall property are sweet and clean. During the syau I was encountered with attentive friendly hotel staffs. When it comes for the price it is worth affordable. I like best the strategic hotel location in the superb location city centre of surabaya...the food are delectable . must visit again ! suryo stoner

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. SuryoStoner15, Warmest greeting from Kota Pahlawan.. We sincere appreciate you taking the time to review us at Trip Advisor. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

DeddiKurniawan 2015/01/29
« Nice hotel »

I'm an Accor Advantage member and as a member, I have some free breakfast tickets. At the time I submitted two of the tickets for breakfast to one of the restaurant employees, he was confused and didn't let us in, but one that looked more senior came and quickly she took the tickets and let us in to have breakfast. She exactly knew what the tickets were for and a true professional.

Yono B, Manajer Umum at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak DeddyKurinawan, Warmest Greeting from Kota Surabaya.... We sincere Thank you for taking time to rate us in TripAdvisora and as Accor Advatages Plus Member. its very glad to read that you had enjoyed your stay at Ibis Surabaya City Center. Your experienced to our Breakfast service has been noted and we will use it as our motivation to improve our service in the future for our valuables Guests. Once again, we sincere thank you for your comment and We are looking forward to welcoming you back at our hotel in the near future. Yours sincerely, Yono Budiarto General Manager

Ahmad R 2015/01/02
« its really comfort »

my daughter really like to stay at room. clean and comfort to stay, also with connecting room she feels free as at home while enjoy to watch tv. But... no pool....also no refigerator in the room, so we have a dificulty to save baby drink (milk, ect)

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak Ahmad R, Warmest greeting from Kota Pahlawan.. We very much appreciate your comments regarding your stay at Ibis Surabaya City Center. We are glad to hear that you enjoy your stay during your visit to Surabaya Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

Bambanghartono 2014/11/12
« Very dissappointed for stay »

The location is very strategic in business/shopping area. When I check in, I must wait 5 minutes standing before staff serve me, no other guest there, no welcome greeting, even I give my accor card, look like they dont care about accor member or not,after get my key, they didnt give my complimentary voucher as my accor member booking, I must asking them and the staff look like dont know for this promotion ( I got this voucher when I stay @IBIS Budget Makasar airport, no nedd to ask ), they still cannot give it and give it after I am check in in my room, and with no greeting and just give it by staff. When I ask about child breakfast policy, they ask me how old my child, I said I have 7 years daughter with me, they said child must pay for breakfast ( I already check in accor member rule, and I already syat in may accor hotel, usually they give free breakfast for 2 children under 16 years share with parent) The next day After I have breakfast, restaurant staff ask me to pay, cause in their system my room is "room only" and I have to re-check with front office that give information that my room is include breakfast, and the staff just leave me without any spoken. I think this Ibis staff hotel is very dissapointed service to guest and as accor member, I find this hotel is different than other accor hotel.

Yono B, Manajer Kantor Depan at Ibis Surabaya City Center Hotel, responded to this review

Dear Pak Bambang, Thank you for taking the time to tell us about your experience at Ibis Surabaya City Center. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Ibis Surabaya City Center, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. please kindly let us share to you regarding Ibis Breakfast children policy, at Ibis Hotel is 50 % Discount for children under 12 year old. Please rest assured that we will re train our staff how to provide information to our customer profesionally to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ngurah Executive Assistant Manager

Baudouin C 2014/10/06
« Pefect location for business & pleasure »

The usual Ibis set up with a large buffet breakfast. Also coffee/tea in the room. At walking distance from the main shopping centre Tunjungan plaza. Efficient team at the entrance. Smoking area in the restaurant. All very handy.

Yono B, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Bapak Baudouin, Warm greetings from Surabaya, We would like to thank you for stay with us and appreciated to share your comment on the hotel. Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Yono Budiarto General Manager

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