ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 477 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  477 reviews

TripAdvisor Rating  4.5/5  1,010 reviews

Certificate of excellence 2023

good acces and friendly staff

TripAdvisor rating 5.0/5

Embun P TripAdvisor review

best hotel in town and has a good value. i love the lobby so clean and big, the receptionist was rellay friendly and helpful. for sure would be comeback here for next stay. has a good location in the heart of city makes easier acces to go somewhere. thank you for Ms Melinda

Dear Embun P, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Located center Surabaya

Customer review rating 4.5/5

Anthony H. A. Business - Confirmed reviews ALL

Clean hotel

Dear Anthony H A., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Comfortable stay, but buffet breakfast can be improved.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Room was rather comfy, bed was nice. Buffet breakfast was subpar. Lots of flies landed on the food and doesnt look hygienic. Asked a staff to change the food but flies still come after that. Can consider to install a fly trap in the dining premise? It might solve the problem.

Dear Mr. Kilian Diederix Warmest Greeting from ibis Surabaya City Center.... We've read your review and we are sincerely sorry that you have encountered an unpleasant experience while staying with us. We take this matter very seriously and have taken measures along with the pest control to improve our service. More importantly, you are a guest of ours and we are humbled by your constructive feedbacks which are a good reminder that we should continuously scrutiny every detailed aspect. We hope this will not refrain you from staying with us in the future and we will try our best to prevent anything like this from happening again. Stay Safe & Keep Healthy Kind Regards, Ngurah Sedana General Manager

Enjoy

Customer review rating 5.0/5

Kevin Families - Confirmed reviews ALL

Comfort room with good services as always

Dear Kevin P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Hotel

TripAdvisor rating 5.0/5

Natalia H TripAdvisor review

Thank you for Ibis Surabaya City Center, especially Melinda in front office department. Really nice and helpfull because i dont need to wait for any longer to get my room. Nice view and nice service in the strategic location in center of city.

Dear Natalia H, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 374 reviews 9.4/10 Location
  • 798 reviews 7.3/10 Room
  • 865 reviews 9.1/10 Service
  • 22 reviews 8.6/10 WiFi
  • 577 reviews 8.7/10 Food
  • 464 reviews 7.8/10 Cleanliness
  • 288 reviews 8.1/10 Breakfast
  • 5 reviews 1.2/10 Wellness Area

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