Jl Purus IV No 8 Padang
West Sumatra Indonesia
Jl Purus IV No 8 Padang
West Sumatra Indonesia
Located within walking distance from the Business District and just 20 min from Minangkabau Airport, the 146 room Mercure Padang is equipped with 1 Ballroom and 5 meeting rooms. It is the perfect place for business meetings, seminars, product launches, weddings and other social events.
The Mercure Padang hotel is well located in the Padang city center. Enjoy shopping in the nearby shopping center or benefit from the Padang Convention Center. Whether visiting for business or holidays, this Mercure hotel offers an ideal base to explore the important landmarks of the city and various tourist attractions, and to conduct business.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
This 30sqm room has 2 single beds. It also features a sofa, ergonomic work area, spacious bathroom, LCD TV and complimentary broadband internet. The room can accommodate up to 2 adults and 2 children and comes with mountain or pool views
This 30sqm room has 1 King sized bed. It also features a sofa, ergonomic work area, spacious bathroom, LCD TV and complimentary broadband internet. The room can accommodate up to 2 adults and 2 children and comes with mountain or pool views.
Our 30 m² Deluxe Room features modern design with ocean view, parquet flooring, a king bed, a 32" LCD TV, free WIFI, sofa, bathroom with shower and toilet, a safe and coffee/tea making facilities. Up to 2 adults & 2 children.
This sophisticated and spacious room has a living room and 1 King sized bed. It also features a laptop sized safe deposit box, LCD TV and complimentary broadband internet. The room can accommodate up to 2 adults and 2 children.
Overlooking the beautiful swimming pool and ocean, Atlantis serves breakfast, lunch, dinner and tasty light bites, using the freshest foods to create an authentic, fascinating dining experience.
Lobby Lounge offers a wide selection of pastries. It is the perfect place to relax and enjoy a cup of tea or coffee.
The Pool Bar is a unique setting to past the day with a cup of tea or coffee or a glass of cocktail. The bar has a fantastic view of the ocean and swimming pool.
Reviews collected from customers who booked on AccorHotels.com
Staffs are friendly and helpful. Lobby is warm-welcome and clean. Room is tidy with nice interior. Bathroom is clean with ample space. Breakfast is nice both the restaurant and food quality. Location is strategically in the middle of the city and close to Padang beach. Highly recommended hotel.
Dear Mrs. AnggyGustiza, Warmest Greeting from Mercure Padang... Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments. It is always valuable to hear from our valued guests that they are pleased and satisfied with our product and services. We will always continuously improve our quality and service to meet our guest expectation, therefore your feedback is very important to us and I will share it with all of my team. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards,
We choose this hotel because it was still new and the location was good, but we later found out that the service was terrible. It seems that there was some construction work going on at night because we could hear banging in our room. We though that they're going to stop at around sleeping time (10 pm), but they keep on banging. We finally called the front desk at 12:30 am to complain about the banging and they promise us to follow up on it but it didn't stop. It finally stop banging at 04:30 am. Another bad experience that we had was that the carpet on the hall way from the elevator to our room smells very bad. it was those soggy or bad odor smells. We've complaint to the the bellboy who happened to pass by our floor, and what he did was spray air freshener the area and did nothing to the carpet. The smell was still there through out our stay. This was the worst hotel through out my experience staying in the Accor Hotel Group all this time.
Dear Mas-Sastro, Warmest Greeting from Mercure Padang... We would like to thank you for choosing Mercure Padang as Mr accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith these allow me to apologize for inconvenience that have occurred during your stayed with us, inputs and also comment that you give regarding disturbances during the night and little interference with the scent of the carpet in the corridor. This input is very valuable so that we can continue to improve the quality of the product and also our services. I will share these comments with our team and I am sure it will be a motivation for all our staff, because at Mercure Padang we strive to continuously improve the quality of our services for the convenience of guests. We hope to welcome you back at Mercure Padang and permits us to have another opportunity to provide our best service. Sincerely Regards, Robby Kauditan General Manager
I stayed 2 night for business purpose. On the positive side, hotel is new and close to the city. The things needs to be considered is the hotel surrounded by old and ghetto style housing in contrast to the hotel. Also, room was dusty, A/C noise was loud, bathroom was in terrible conditions, glasses for drinking was dirty, the long corridor to my room smelled like human excrement. Note also for those who are allergic to MSG or flavor enhancer this place uses a generous amount on their soups and some of their dishes. I just hope that there will be positive changes in this hotel since this is supposedly still a new hotel building.
Dear Yopisutedjo, Warmest Greeting from Mercure Padang... Thank you for the comments that you write on Trip advisor about your staying at the Hotel Mercure. This is one valuable source of inspiration to receive feedback from our guests respect. Herewith, please allow us apologize for your experience during stay at the Hotel Mercure Padang was less as expected. Especially regarding our facilities were not good as it sounds rather noisy air conditioning, bathroom was not in good condition, drinking glasses was not clean and corridor smell was not good. This is a serious concern for us so it does not reoccur in the future. For AC, we are working to provide a silencer, and then to the bathroom, this time we are doing repairs and extra cleaning. Regarding the corridor, after we checked, the bad smell comes from the smell of a gas leak, not the smell of human excrement. And the last of the sense amplifier, we will pay attention to their use in the future. Once again I thank you for this input, and we will share these comments with our team so that it can be a motivation for all staff so that it does not reoccur. What if there is anything else we can help please do not hesitate to contact us or pleasing the other management team, because we will always be ready to receive input for quality of service and products we provide can always be increased for the convenience of our guests everything. Once again we thank you very much and we hope to be able to welcome you to Mercure Padang. Sincerely Regards, Robby Kauditan General Manager
Actually, I really enjoyed my stay at Mercure Padang hotel. The breakfast is great, got a nice variety of food there, the room is really clean and quite big for my standards. The downside is the location, which is a bit far from the town centre.
Dear Juaniva, Warmest Greeting from Mercure Padang... Thank you very much for taking the time to write such a detailed review of Mercure Padang. It is a great pleasure to hear that you enjoyed your stay with us and had a beautiful experience with our facilities and services . All of Mercure Padang staff always happy to know that our guests are happy. It is very rewarding for all of the team to receive the feedback from our guest who has seen the improvements that we have made as we continue to evolve the levels of personal service that we provide to our guests. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards, Dodit N. Hapsoro General Manager
One night at Mercure was more than enough for me. I arrived at the hotel early and was told check in was not until 2pm which is fair enough. When 2pm came around I was told the room was not ready and I would have to wait until 3pm. Even though I requested non smoking room the room absolutely stunk of smoke and was rather dirty. There was water flowing from the next room under the wall and into my shower when the next doors shower was being used - very unhygienic. Definitely never going back. The only positive thing I could add is that the food in the restaurant was very good for Padang standards
Dear Mitch B, Warmest Greeting from Mercure Padang... Thank you for choosing Mercure Hotel for your accommodation in Padang. We are glad to receive your feedback. Regarding to some improvement on performance and quality of our product and service will be continuously maintained for optimal guest satisfaction. Nevertheless we are enchanted to know that you found that food in the restaurant at Mercure Hotel is very good. It was a pleasure to have you as our guest. Our Chef sends his sincere regards to you. Once Again, thank you for sharing your experience. We will be honored to welcome your next visit with continuous improved product and service quality. Your Sincerely, Dodit Hapsoro General Manager
I stay in this hotel almost every week for business. The staffs are very nice the receptionists especially miss Gina, miss Elvi, n miss Deby, very helpful and friendly. The room is nice, I like the one with pool view. The foods are delicious my fav is sop buntut. If I may suggest why dont you put bath tub in the bathroom, it wud be very nice to have a hot bath in the tub after long hard day. Overall its a nice hotel. Worth the money.
Dear Eve A, Warmest Greeting from Mercure Padang... Thank you for taking the time to write a positive review of your recent stay with Mercure Padang. We are delighted to learn how much you enjoyed your recent stay with us and to hear how pleased you were with the services given here. Miss Gina, Miss Elvi and Miss Deby sends their heartly regards to you. According your suggest to put bath tub in the bathroom, as effort to participate to save the environment, especially of water saving it was deliberately designed not to use the bath tub. Based on study that the average consumption of water usage when using the bath tub is 200 liters per person, but average using water by shower for bathing only 40 liters per person, so we invite all our guests to participate in water saving efforts and conserve our environment by using shower for bathing. Nevertheless at Mercure Padang in certain room type such as Business suite and Executive Suites it has bath up inside. On behalf of the all Mercure Padang family, we thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Kindest regards, Dodit N. Hapsoro General Manager
the room is very nice, the design is very good, also the bed is comfort. Just no bell in the door, so somebody has to knock the door. Overall is very good. But the location is faraway from shopping center.
Dear Mr. Erik2727, Thank you for your positive review and feedback on your experience with us. We really happy to know that you feel satisfy with our nice room, very good design, and comfort bed. Do rest assured that we will continue to work hard to ensure that our guests get the most of their time spent here at the hotel. Do come back to visit us soon as it has been a pleasure to have you at Mercure Padang. Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best as a good hotel with value! And your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Mercure Padang in the near future. Your sincerely, Dodit N. Hapsoro General Manager
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