Hotel addressLot A1 Zone of the Villas of
Hoa Cuong Bac Hai Chau District
How to reach the hotel
Contact the hotel
- Tel. (+84)511/3797777
- Fax. (+84)511/3797797
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Grand Mercure Danang - hotel reviews in Danang
Hotel code: 7821
Accorhotels.com customer reviews in partnership with TripAdvisor
"front desk staff are not well trained"
14th July 2013, SebYAk, Singapore, Singapore
have to wait for 10min for a front desk staff to attend to my check out. the trainee claimed that the staff are in meeting. how can they expect guest to wait?? not acceptable. my overall experience is that the front desk staff are not well trained to understand the need of guest. there is no front office manager and assistant manager. i have stayed in this hotel before under Mercure danang and i dont see the difference in service quality after they have upgraded to Grand Mercure.View management response »
Management responseDear SebYAk,I would like to start by thanking you for your review on Tripadvisor.The experience you described causes us a deep concern.I can assure you that the appropriate actions are taken to avoid such inconvenience. This is definitively not a norm for the hotel but an accident; we will do our utmost to always maintain our standards.We hope the experience will not alter your confidence in GRAND MERCURE Danang and that you will give us the opportunity of welcoming you again.Best regards,Mathieu LacabanneGeneral Manager
10th July 2013
Stayed on executive / premier level. Service was excellent and children were well looked after. Rooms were good size and very clean. Only one issue was that other resorts in Danang offer free shuttle to Hoi An but unfortunately we were charged $92.00 for a return car.
"Hotel will be great when the location is finished"
17th January 2013, DuffnZann
We needed a hotel for our final night in central Vietnam, before flying out. The Mercure had mostly good reviews - though some not so great too. As we only needed a base for the night - though we weren't aware of the rather isolated location of the hotel - it suited us fine.The hotel itself is great - the bedroom was generous in size and well-appointed; the gym and spa were wonderful (as was the massage I had). The chef clearly is very good as the meals we had there were excellent though, even after years of living in Asia we don't see the point of hacking a chicken to pieces so that shards of bone remain in the curry or whatever dish youv'e ordered.We normally like to explore "street food" so it was unusual for us to eat in the hotel dining room but we were not disappointed at allThe pool was a let-down: it's little more than a playpool, and VERY public, located just outside of, and in full view of the dining room. This is not a pool for doing anything like laps!That said, the hotel served our purposes exactly, as a base to wind down after 10 days in other parts of Central Vietnam. The additional services - collection from the train station, delivery to the airport - were much appreciated.We do note - and this may be incidental - that the only management responses to TripAdvisor comments have been to those who have left 5-star ratings. If there are genuine concerns that visitors have raised, these too deserve a response.View management response »
Management responseDear DuffinZann,Thank you very much for your review.We are glad that you enjoyed your stay with us.The curry presentation has been adjusted; we warmly recommend you to try our all you can eat Dim Sum lunch during your next stay.All reviews get a response since end of November 2012. There were a few months with no response; it is certainly not linked to the star rating but just a matter of timing.We are looking forward to welcoming you back,Best regards,Mathieu Lacabanne
26th December 2012, RobertWlaketahoe_ca, Lake Tahoe, Ca
This is a great hotel, clean, friendly, excellent food, the facilities were modern and in good repair, and great views of the river and attractive new bridges. We would definitely stay here again. The pool was great for our daughter and the gym and spa were great for us. Highly recommended.View management response »
Management responseDear RobertWlaketahoe,Thank you very much for your nice review.We are proud to offer to our customers the best Gym in the city powered by state of the art Technogym equipment.Our Karma Spa is also starting to be popular; we are currently running a Buy 2 Get 1 free promotion on gift certificates.It could be a great way to pamper your loved one with a memorable Spa experience to celebrate the new year.Best regards,Mathieu Lacabanne
27th November 2012, screen167, Zurich, Switzerland
Very friendly and professional service, clean room and tasty breakfast. The fitness and spa centre made a very good impression on me, but I only had time to have a look, not actually use it. Transfer to and from the airport works perfectly.On the cons side: location isn't anywhere near city centre or beach, so you need to take a taxi or use shuttle service. Also the walls between the rooms must be very thin, because in the night I could hear my neighbour talking on the phone or watching tv.
"Accor Group Hotel But Somehow not Accor Quality"
15th October 2012, SoloTraveler09, Malaysia
1. New hotel and location, need transport to go everywhere2. They provide shuttle, but you can hire van for 10 persons for a very reasonable prive, usd 110-145 for 8 hours with driver (ask for one that can speak english unless you understand locals)3. The driver can be your guide too but you must do your own homework where to go4. Check season before you come to vietnam/danang. Our stay was in early monsoon season hence raniny mostly and no go at the beach 1.5 to 2 m plus waves.5. Mecure restaurant is not too bad with commendable servicesTo be truthful, for the same price, I have other better hotel to choose from.
4th September 2012, spoffy, NSW
Hotel is young, staff have very poor communication skills, could not assist us with most of our questions.Information on tours was non exsitant.Although upgraded via Accor membership the location of the upgraded room was not the best option.Restaurant: Service acceptable, but the quality of food let a bit to be desired with the need to sent back one contaminated dish.
4th September 2012, HoppyFamily, Perth
We would highly recommend staying at the Hotel Mecure. The staff were very helpful and friendly, our rooms were very clean and tidy, the breakfast was generous in it's selection, and supplied convenient shuttle to the airport and into town. Would happily stay again.
"A nice hotel for businessmen"
27th June 2012, AndrewTsai, Ho Chi Minh City, Vietnam
It's my fifth time staying. The hotel is just 5-10 mins drive from airport. It's pretty clean, quite and modern. The service is good. I have no doubt to stay here for my next business trip to Danang. It will be perfect if there is a gym room .View management response »
Management responseDear Mr. Andrew Tsai, Thank you for sharing your experience of the Mercure Danang and your trip to Central Vietnam.I am glad that you enjoyed your stay and I am pleased to inform you that our modern fitness centre is now in operations with all the best equipment from Techno-gyms.We hope to welcome you back to the Mercure Danang on your next trip to Vietnam.Kind regards,Alain MiquelGeneral Manager
"lovely 4 day break"
26th June 2012
altogether seamless transfer from airport to hotel and check in.Staff were pleasant and as helpful as they could be. The hotel was spotless clean as were the rooms which were very comfortable. The breakfast buffet was huge with a range of foods for every taste.The swimming pool was fine but there was a problem with the large shades malfunctioning,so there was not enough cover from the very hot sun. The hotel is located on a sort of island in the river which puts it equidistant to the nearest beach and the city which can be reached by taxi for $3.Unfortunately they are constructing a bridge across the river so the view is what you would expect,though you can see the sea and the marble mountains from the room.i will be going back
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.