Hotel address
330 Meiyuan RoadZhabei District
200070 SHANGHAI
CHINA
How to reach the hotel
GPS :N 31° 14' 47.46'' E 121° 27' 24.80''
Contact the hotel
- Tel. (+86)21/63535555
- Fax. (+86)21/63530550
- H7598-RM@accor.com
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Grand Mercure Shanghai Zhongya - hotel reviews in Shanghai
Hotel code: 7598
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good location"
5th February 2013, Shanghai, China
1 minute to metro station, 5 minutes to railway station, good location. The room is quite clean, and service is also good. The price is reasonable. It's useful for people who travel by train. And you can also take shuttle bus direct to international airport, the bus station is within 5 minutes.
View management response »
Management responseDear Accorhotels.com travelerthank you very much for your great comment and recommendations, we look forward welcoming you back in the nearest future regardsThibaud Geffroy Director of Operations
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"Excellent Location & Rooms"
1st January 2013, -mdi84-, Singapore, Singapore
Love the locations with Shanghai subway just around the corner, lots of eateries around with convenience store and shopping mall as well. Value for money with the rooms that you get. Breakfast comes with a good selection as well. One of the best from Mercure group.
View management response »
Management responsedear -mdi84-we are delighted that you enjoyed your stay with us, and would like to thank you for taking the time to tell us about your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.regardsthibaud geffroy
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"great location"
30th December 2012
great location, good equipment, and room, sleep well, but bad service, incl front desk, F&B, housekeeping also, very bad service, so if I need to Shanghai, I will choose another hotel.i just can say that the hotel is five stars, but the service is one star or poor. that is poor than the hostel at Suzhou.
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Management responseDear Accorhotels.com travelerThank you for your feedback on the hotel. I will personally follow up on your comments and if I could also ask you to contact me directly through the reservations email on our website I would appreciate to get more detail from you. All feedbacks are extremely important to us and I would like to be able to address your concerns so that we can again welcome you back to Grand Mercure Shanghai Zhongya as a satisfied guest. I do hope to hear from youRegardsthibaud geffroy
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"Disappointment"
22nd December 2012, Singapore, Singapore
I booked two rooms at the Executive Floor and had requested them to be at the same floor and if possible next to each other. The reservation was made more than 1 month ago. I don't think this is a very difficult request to fullfill. But to my disappointment when we checked in, we were told that the hotel was full and we were put on difference floors. What happened if my children were young and need someone to take care?The worst thing was the attitude of the staff and the manager that checked us in. They did not try and did not seem to care at all. Its like take it or leave it kind of attitude!I hope the Management read this and do something about it.I've stayed at the Accor Group of Hotels many times and this was the first very BAD experience that I encountered.
View management response »
Management responseDear Accorhotels.com travelerThank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Zhongya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our Reservation Manager and Front Office Manager have been instructed to ensure that all our guest request are well recorded and that arrangements are done accordingly prior arrival.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Thibaud GeffroyDirector of Operations
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"Almost perfect"
22nd December 2012, ccaakm, Hong Kong, China
Everything was up to my expectations as a freq traveller (I stay in hotel at least 100 days in a year), except...1. The room was far too warm, but I guess this happens in most of the hotel rooms in China in winter seasons.2. The housekeeping ladies was talking too loudly in the morning, subsequently woke me up.No doubt I will return and stay again. Cheers
View management response »
Management responsedear ccaakmthank you very much for your great comments and suggestions, please rest assured that we are taking all necessary measures to prevent further occurrence. wishing you and your family merry christmas and happy new year regardsthibaud geffroy
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