Mercure Clear Mountain Lodge

"Clear Mountain Lodge stay"

11th May 2012, Gladstone, Australia

The environment, setting, scenery, atmosphere and cleanliness were excellent. The customer service may need a little improvement though. Otherwise it is a beautiful, quite place to stay.

"Classy and relaxing"

20th April 2012, Anne204, Port Macquarie, Australia

We enjoyed our stay good value ,we have stayed there affair few times now and this is the first time Accor have given me points can they be back dated? That would encourage me to continue going there as I am also a member of Rydges and my points now give me better value and naturally that encourages me to return

"Disappointing"

10th February 2012, Tamborine

Very disappointed as this is a very expensive Hotel but we had to move rooms as the first one wasnt clean and neither was the next. Roaches on floor / ants on balcony / toilet brush rusted and dirty / yellow awful silicone around bath / had to bend down to put head under shower as it was set too low. Staff very friendly polite and helpful - Location BeautifulHotel needs some TLC

Management responseThank you for taking the time to let us know about your recent stay with us. Please let me start by offering my sincere apologies for the disappointments that you experienced during your stay. Cleanliness and the condition of our rooms is very important to us so to hear that you found not only one room but two in an unsatisfactory condition was very concerning to us. Your comments have been raised with both our house keeping and maintenance teams to action straight away. Again, thank you for letting us know about your experiences I do hope that we do get an opportunity to impress you again in the future. Warm RegardsTeresa AitkenHotel Operations Manager
« hide

"Breathtaking Views"

8th February 2012, Twin Waters

The hotel is well placed in the mountains with spectacular views - very quiet and serene.Our only complaint - our room was missing a jug and cups and saucers even though we had tea and coffee provisionsOtherwise enjoyable stay.

"Clear Mountain is paradise lost!"

8th February 2012, Maroochydore, Australia

Who would believe that just 20 minutes from the hustle and bustle of a busy railway station in the Brisbane suburbs, one could drive to a serene quiet location peeping through the clouds. From the moment you round the bend after the steep mountain climb, and you see this grand mountain lodge, you feel like you are in another world. Upon entering the foyer you are greeted with so much warmth you feel that they have actually been waiting for you to arrive. In actual fact, we even received a phone call while driving up the mountain asking us if we would like to book a table for dinner!!!! The dinner....well it was absolutely delicious as was the breakfast!! I would recommend this place to anyone!!

"MId week getaway"

7th February 2012, Brisbane, Australia

this place is exellent for peace and quiet, service was excellent, food was really good you could go there just for the food. It was an excellent place to stay at The accommodation was very clean and tidy Its other facalities gym etc was good

"Thanks for Review opportunity - OH & S aspect"

2nd February 2012, Bendigo, Australia

As we were there in wet season, & because I'm aided by a walking stick, it was disconcerting to use the stairs to Rm 31 with side rails when the wooden walkways were wet. the stairs outside the Dining rm areas would better service persons ( esp. the disadvantaged) with hand-rails up the center of stairs, and rebate any bolts used to secure same. Sure footed personel are not the best trades OH & S ideas people.If on a return visit, I would look to see your response to this. Also a couple of tread strips along the wooden walkways would help minimize the skid factor of possible future injury claims. Then I could 'recommend' CML, knowing others would not have the difficulty I had experienced. Otherwise lovely place.

"Our Stay at Clear Mountain Lodge"

1st February 2012, Esk, Australia

Very comfortable night. Pleasant surroundings and lovely staff. Would recommend Clear Mountain to anybody looking for a relaxing stay. The bar staff were extremely happy and obliging and the restaurant was great service and gorgeous meals. Compliments to the Chef and staff of the kitchen. We experienced Clear in the rain and clouds and it was beautiful.

Management responseThank you so much for taking the time to let us know about your most recent stay. Positive comments such as yours always act as encouragement to continue to strive to provide quality service and product. Warm RegardsTeresa AitkenHotel Operations Manager
« hide

"A bit of indulgence"

19th January 2012, Warwick, Australia

Food excellent with the exception of a rather rubbery snapper for dinner one night.Service could not be faulted. Staff were very friendly and made sure I was looked after.Left the balcony door open and had to deal with a mosquito one night. Bad but not your fault.Forgot to leave aclub membership form at reception. have joined online since. I hope it is possible to be given credits in retrospect in this case?

"So serene yet so convenient"

13th January 2012, Bucketlist16, Brisbane, Australia

After a little trepidation due to an initial less than happy or helpful phone call with one of the receptionists, our weekend at the Clear Mountain Lodge lived up to all expectations, as Sarah rectified all that and looked after us very well during our stay. We were celebrating our wedding anniversary and such a short distance from Brisbane seemed a million miles away in the stillness and serenity of Clear Mountain. We had a fabulous room with a magnificent outlook over to the mountains in one direction and to the City in the other. We appreciated the little welcome goodies and were excited to see a koala on the tree very close to our balcony! We enjoyed the pool which we had to ourselves and wished we had brought our rackets for a game of tennis but were just as glad to relax on the balcony and soak up the view and admire the cute koala.Our dinner that night was delicious and beautifully presented and our breakfast was equally delicious even though the full buffet was not available - a little perplexing considering the number of guests we saw enjoying breakfast that morning. Of course the stunning early view more than compensated for this. All together, a truly memorable Anniversary weekend.

"Views Galore"

20th October 2011, Brisbane, Australia

The Lodge is a restful spot, beautiful views we did not use the pool/tennis court, so could not give Excellent rating. On our next stay we hope to use these facilities. The only thing missing in the rooms was a radio and a couple of the Fox channels could not be viewed, also water goes under the shower door making the floor quite wet near floor outlet. There are a number of steps one has to negotiate, to us this was not a problem but to other patrons it maybe. Overall, a very enjoyable experience. Thankyou C & D

"Weekend getaway"

8th October 2011, Brisbane, Australia

We were lookin for a tranquil setting not far from Brisbane to get away for a night. With three young children - we wanted to relax and unwind - an Clear Mountain Lodge was perfect. The view from our room was spectacular and we enjoyed the privacy. A visit to Stephanies spa just topped off the whole experience. Amazing!

"My review"

6th October 2011, Toormina

The view from Clear Mountain Lodge is exceptional, even better at night than day. The ala carte menu at night was one of the best meals I have had dining out for some time. My spa experience was superb and it definitely helped me relax and enjoy my short stay seem even longer. The only whinge is that the stairs were a pain to get my luggage up and down, but that's not much and it's all over in a moment.

Management responseThank you for taking the time to tell us about your stay, I am so glad that you were able to experience Stephanie's Mountain Spa which is only a recent addition to our property allowing our guests the perfect way to totally unwind. We are very lucky as the views from our property really are something special and do have the ability to make you feel a million miles from anywhere. Thank you for taking the time to comment on your dining experience our Chefs always love to hear positive comments regarding their food. We shall look forward to welcoming you back to Clear Mountain in the hopefully not too distant future. Warm RegardsTeresa AitkenHotel Operations Manager Warm Regards,Teresa AitkenHotel Operations Manager
« hide

"Could be great"

22nd September 2011, Brisbane, Australia

Avoid staying when a wedding reception is on if you are planning a quiet visit or ensure your room is not near reception or guest rooms.Other than the above and a bit short staffed at times it was great.Would definitely return.

Management responseThank you for taking the time to write about your most recent stay with us. I really do have to offer my apologies to you for the interruptions to your most recent stay. Last year a conscious decision was made to hold our wedding receptions away from our main building this step was to limit the impact that our weddings had on our leisure guests. We totally appreciate that all of our guests should be afforded the right to be able to relax and enjoy our location for the reasons that they are there for.Our practice is to allocate all wedding guests together in one area of the property with all leisure guests in another this eliminates any cross over with noise allowing all guest gets to enjoy the location uninterrupted. Unfortunately on this occasion your room was not placed elsewhere which did result in your stay being impacted, for this we are extremely embarrassed and apologetic. I know that we offered a reduction in tariff and our apologies to you at the time but again please accept our sincere apologies our hope is that we can welcome you back in the future. Kind regardsTeresa AitkenHotel Operations Manager
« hide

"Mid week Break"

5th August 2011, brisbane

This lodge, high in the mountains, boasts spectacular views across to Brisbane's city skyline. We chose it for our mid-week getaway. Check in was smooth and the room was clean and comfortable. Our meals were quite sumptuous, complemented by a great wine selection. The staff were very welcoming, professional and most personable. We have no hesitation in recommending this stay.

Management responseThank you so much for taking the time to post your feedback, it is feedback from satisfied customers such as yourselves that makes what we do all the more worthwhile. Weekdays are that perfect time to escape the craziness of city life, with us being so close to Brisbane, Clear Mountain is the perfect quick escape. Great news, just this week we launched a weekday special offer, if you book any of our packages midweek you receive a Complimentary Antipasto platter for two for lunch in Mandy's on the Mountain, we would love to welcome you back so that you can get to experience more of what have have to offer. Thank you again for your comments, we look forward to welcoming you back in the near future, Warmest RegardsTeresa AitkenHotel Operations Manager
« hide

"Our stay"

4th August 2011, Caboolture Qld

We booked an overnight stay through the Accor website as we had been wanting to go to this property for some time. We were very pleased with our room which overlooked Lake Samsonvale and also had views east towards Moreton Island. The atmosphere of Clear Mountain Lodge was one of restfulness and relaxation in a quiet, bushland setting. The staff were all courteous, friendly and helpful. We enjoyed dinner and breakfast next morning. We had intended to stay for lunch but left late morning as we felt we would be unable to do it justice. After all, we do have to have an excuse to go back up the mountain for lunch one Sunday, don"t we? So near to the city and yet it seems so far from the hustle and bustle. It seems to be a secret place as there were not many guests when we were there - such a shame. We will definitely return.

Management responseWOW, with reviews such as yours hopefully Mercure Clear Mountain Lodge, Spa and Vineyard won't be a secret for long! Thank you so much for your fabulous feedback we are extremely appreciative of your assistance in getting our name out into the market place.Our mission is to make Clear Mountain the destination that people think of when they consider going away for a quick break, a place where they can get to with limited travel time and yet feel like they are a million miles away. We are just about to launch our new Dinner menu which we are very excited about, our chef painstakingly prepares our menus based upon ingredients sourced from not only our our own gardens, but locally and from as far as the eye can see form our lookout deck.You were right to save lunch for another date, nothing recharges the batteries more than relaxing on our lookout deck on a glorious day with a great bottle of wine and an antipasto platter to share, well worth the return trip...Thank you again, we look forward to seeing you back at Mercure Clear Mountain Lodge, Spa and Vineyard in the not too distant future. Warmest RegardsTeresa AitkenHotel Operations Manager Mercure Clear Mountain Lodge, Spa and Vineyard
« hide