Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.5/5 1,483 reviews

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Description

Hotel extras

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • Free 'wake-up' coffee for guests who check out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,483 reviews

TripAdvisor Rating  4.0/5  1,069 reviews

Certificate of excellence 2023

Facility and household didn’t maintain well

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The kettle and shower head are leaking water. Didn’t tally with the 5 star rating.

Dear Kok Ann T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us, and we apologize sincerely. Please rest assured that we are taking the appropriate measures to address the problems that you have mentioned about the equipment in the room. This problem has been raised to the hotel's Managers to resolve as soon as possible. We will do our best to regain your trust and ask for your forgiveness regarding this matter. Once again, thank you for bringing these issues to our attention, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

A pleasant experience with a spirit of hospitality

Customer review rating 4.0/5

N. H. H. Business - Confirmed reviews ALL

Mr. Thắng, the Front Desk Manager, personally assisted me with check-in and attended to my inquiries and requests throughout my stay. I was deeply impressed by his and the front desk team's hospitality. The only thing I wasn't satisfied with was that my bedroom (Room 910) seemed to be adjoining the bedroom of the adjacent room, and the walls were too thin, causing noise from the neighboring room to disturb my sleep.

Dear Hong H. N., Thank you so much for your lovely review! We are delighted to read through your wonderful comments regarding many aspects of your stay. At Pullman Hanoi, we always try our best to meet your requirement in order to ensure your experience with us. It is a pleasure to learn that you found everything you loved at our hotel. We will definitely pass on your wonderful compliments to Mr. Thang and the team for their great service. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. On the other hand, please rest assured that our Managers have been informed about the noise incident and will take proper action for this matter. We truly appreciate your kind words, as it will motivate us to improve our services continuously. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, N. Huong Ly Guest Experience Executive Pullman Hanoi

Fantastic service

Customer review rating 5.0/5

Tracy Couples - Confirmed reviews ALL

Great upgrade and fantastic service from all of the ladies and gentlemen at the lounge and from the amazing concierge. Rooms great. Will be back again

Dear Susan T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are pleased to know that you had an enjoyable experience with us. Your compliments are a source of extremely positive motivation for us. Once again, thank you for choosing Pullman Hanoi and we look forward to welcoming you back to our hotel in the future for better experiences. Sincerely, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Comfortable,great breakfast Buffett

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Wonderful.Found the air conditioner in room a little noisey but bed was super comfortable

Dear Rachel L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are pleased to know that you had an enjoyable experience with us. Rest assured that our hotel has been informed about the air condition situation. Your feedback is a source of motivation for us. Once again, thank you for choosing Pullman Hanoi and we look forward to welcoming you back to our hotel in the future for better experiences. Sincerely, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Not perfect but ok

Customer review rating 4.5/5

Ngoc Y. Families - Confirmed reviews ALL

Large room and good location. Concierge is helpful.

Dear Bao Ngoc N., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are pleased to know that you had an enjoyable experience with us. We will try our best to improve according to our guests' feedback in the future. Once again, thank you for choosing Pullman Hanoi and we look forward to welcoming you back to our hotel in the future for better experiences. Sincerely, N. Huong Ly Guest Experience Executive Pullman Hanoi

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Other web-users rate our hotel

  • 282 reviews 6.8/10 Location
  • 539 reviews 6/10 Room
  • 673 reviews 8.3/10 Service
  • 29 reviews 4.9/10 WiFi
  • 257 reviews 5/10 Vibe
  • 240 reviews 5.1/10 Amenities
  • 204 reviews 9/10 Breakfast
  • 202 reviews 6/10 Comfort

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