Hotel - Mercure Newcastle George Washington Hotel Golf and Spa
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Mercure Hotel

Mercure Newcastle George Washington Hotel Golf and Spa

Stone Cellar Road  High Usworth Washington  Tyne and Wear 
NE37 1PH  NEWCASTLE
UNITED KINGDOM

808 reviews
TripAdvisor Rating Based on 808 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

  • 103 rooms
  • 103 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air Cooling System
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Newcastle George Washington Hotel Golf and Spa

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 808 reviews
blj1949 2017/04/26
« Great place to stay in Newcastle »

Everything from check-in to check-out 1st class. Room was spacious, clean and well equipped. Huge comfortable bed. Nice bathroom with great shower. Hotel is in a good spot to be able to reach all the places of interest. Would return there if visiting Newcastle.

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay here at the Mercure Newcastle George Washington Hotel, Golf and Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again when you next visit the area. Sincerely, Martin Hall General Manager

Q5606HWpaulk 2017/04/23
« family get together 50th birthday »

came here to celebrate 50th birthday for my wife and all the family lovely hotel all 3 rooms we book where beautiful and very clean and bright our room exclusive room large and well set out the meals we had in restaurant was superb and staff polite and helpful we defintley be back again a good fine

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay here at the Mercure Newcastle George Washington Hotel Golf and Spa for your wife's birthday celebrations with family. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Martin Hall General Manager

82seanconnery 2016/11/23
« Five Star Pretence 3rd Class Reception »

Reception staff are confused about the Accor Hospitality programme for Gold status members. We were not offered a welcome drink when we stayed there in August (6guests) three rooms. Neither was our membership card awarded the points that we were entitled to. Had to fight tooth and nail with Accor customer services to have the points restored. The same exercise was repeated by the hotel on the 28th October 2016. No welcome drink staff confused about the Accor hospitality programme for Gold status members. Situation slightly better when we stayed there on the 4th November 2016 and after intervention by Mr Martin Hall General Manager. Staff were a lot more attentive for our last stay on the 18th November 2016. Still waiting to have the points credited for our stay from the 4th November to 6th November 2 016!! There was general lack of soundproofing for the rooms especially on first floor. At night we got woken up by noises resembling like a herd of animals in a stampede in the corridors many times over the course of our 4 stays. One night we were woken up 3.30 in the morning by the fire alarm. Our 2 year old grand daughter never went back to sleep again. When we questioned the reception staff all they said was a guest had switched the fire alarm on!! No apology or compensation of any sort.

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your previous stays here at the hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Martin Hall General Manager

Graham P 2016/07/03
« Small things that irritate »

I stay in this hotel on a regular basis and it is always generally good but it seems that every time there are one or two tiny irritations that would prevent a higher rating. On this occasion, a pre-booked alarm call and an ordered newspaper failed to materialise. As I say, small things that could and should be improved, which would gain a higher rating.

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest, Thank you for taking the time to write your review about your most recent visit to the hotel. I am delighted that you normally enjoy your stay and we have noted your comments about your alarm call and newspaper, which we are addressing. Thank you for your previously loyalty to the hotel and I would like to assure you we will work hard to remove these irritations for your future visits. Kind regards, Martin Hall General Manager

Janet P 2016/04/06
« mixed experience »

Unfortunately we had a bit of a mixed experience with this hotel at the weekend. We booked two ones one for myself and husband and the other a family room for my daughter and her two children. I would advise anyone staying at the hotel who is an allergy suffer to be well prepared. My grandson has a sever nut allergy, so at breakfast we asked the usual questions about the bread and if it had any nut content in the sliced bread and were given a funny look and told it was ok. However on pressing the waitress she went to ask the kitchen and came running back saying that the brown bread was not safe for allergy suffers. The cold tap for the bath did not work and was broken so we couldn't put the children in the bath on the first night. They did mend it promptly the next day though. Part of the reason for staying at this hotel was the pool. However that was being repaired at the weekend, so that could not be used. The staff however did point us in the direction of another hotel in the chain where we could use the pool free of charge. The reality however was that if we wanted to travel to a pool we may have stayed in another hotel or that hotel. On the positive side the staff were very friendly and welcoming, the hotel was clean and the new restaurant has very nice with good quality food. The staff were very good in the restaurant with the children but the issue with allergies left us on edge a bit even to the extent that we went and brought a loaf of bread so we knew my grandson could eat something safely.

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience here at the Mercure Newcastle George Washington Hotel Golf and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martin Hall General Manager

70gm2016 2016/03/14
« Newcastle trip »

Standard of accommodation was very good; Breakfast was substantial and they had no problem catering for food allergies. Didn't dine in the new Pizzeria restaurant on this trip which was new from my last visit

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest, Thank you for taking the time to write your review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future and hope you have time to try our new restaurant and bar, Carter & Fitch. Kind regards, Martin Hall General Manager

gill472015 2015/11/04
« Lovely members of staff »

We stayed for the first time for 6 nights. It was great to be able to play a game of golf or use the driving range in between visiting family. The room was very comfortable and clean. The staff were really lovely, we didn't book for breakfast but the meals in the evening were good too. We hope to return!

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you very much for your review, I am delighted that you enjoyed your visit to the hotel. I am pleased you found the hotel team to provide good service the new driving range is certainly an excellent facility. I look forward to welcoming you back again soon. Kind regards, Martin Hall General Manager

Elaine W 2015/10/18
« Good average quality hotel »

We had almost 2 weeks at this hotel. We needed to stay in this area for family reasons as we were over from Australia visiting our 92 year old mother. The hotel staff were very friendly and helpful - especially Gemma in the restaurant. The rooms were fine - clean and comfortable. The access was a challenge with so many passages and steps which would be a challenge for some. The restaurant was reasonably expensive for this type of hotel. We enjoyed some really good meals and some of more average quality (this goes for breakfast and dinner). I think it must depend on which chef is working. All in all a pleasant though not memorable stay

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for taking the time to write your review regarding your recent visit to the hotel. I am delighted that you enjoyed your stay and I have noted your comments concerning your meals at the hotel. I have discussed your feedback with the Food and Beverage Team at the hotel and together we will implement the necessary improvements as soon as possible. I do hope you would consider returning to the hotel when you are next in the North East, as this would provide the opportunity for the hotel to serve you better. Kind regards, Martin Hall General Manager

Graham P 2015/07/19
« Clean comfortable and friendly »

This hotel has improved steadily over the past couple fo years since I have been staying there. Rooms are clean and well equipped. Restaurant quality is good and the staff are attentive. Service overall is friendly and staff are willing to be of assistance.

Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and most importantly your loyalty to the hotel. I look forward to welcoming you back again very soon. Kind regards, Martin Hall General Manager

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