Hotel - Pullman Wuxi New Lake
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Pullman Hotel

Pullman Wuxi New Lake Hotel

No 30 Hefeng Road  New District 
214135  WUXI
CHINA

178 reviews
TripAdvisor Rating Based on 178 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 404 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Wuxi New Lake

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 178 reviews
Stanuraharjo 2016/11/26
« Best Hotel in Wuxi »

Second time to this hotel and still incredible. I got upgrade to executive room which the room is big and modern. Breakfast is good. Only location is not in central wuxi but in new development area. Overall still best hotel in wuxi

Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for choosing us again, and it is our great honor to have your recognition upon us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

TjengLiang 2016/07/01
« pleasent places for relax »

Hotel staff was very friendly and thoughtful, especially house keeping found my wife earring and inform us. Room very big and tidy. Hotel location bit further from city but near to new train station. Overall is good for stay. Worth it if you really need privacy.

Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, it is such great honor for us to accompany you and your family a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Gemhunter2000 2015/05/28
« Good Value »

Revisit to the hotel proved to be worth the while. Lots of improvement from staff to quality of service. Food served In the Chinese restaurant had made a step forward although there wasn't any change in the menu. Congratulation to the chef for the choice of material and cooking skill. Room is ambient as usual and housekeeping standard is maintained at a very efficient level.

Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear Gemhunter, We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. Thank you so much for your recognizing our improvement and for your great support to choose to repeat stay in our hotel. It is such a pleasure to receive positive feedback. I will share your comments with our team and I am sure this will be great encouragement for all of us. Please be kindly aware that we are already working on new Chinese Restaurant menu and it will come out very soon. Also we will continue to work on improving our service quality and trying best to deliver better experience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Stanuraharjo 2015/05/24
« Best Hotel in wuxi »

This Pullman is quite new and have interesting view from outside hotel. Location is in new develpoment zone not in central of wuxi. I arrived late at night and get upgrade from my gold status. The room is big and modern, quiet and clean. I have minor problem on check-in. I booked through accor website with terms 'Member Stay and Save'. Usually this terms already pay directly when i booked through internet, but this pullman say that payment not yet received. So after long discussion i pay again with cash. Hopefully i am not get pay double. But overall exeperince is quite good.

Pullman_Wuxi, Front Office Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Gemhunter2000 2014/11/22
« A gem yet to be uncovered »

Glad to make a short stay again and found improvement here and there. Lounge is kept in very good condition with excellent service provided. Chinese restaurant serves nice food with plenty of choice. Staff are attentive and responsive to opinion and comment. Obviously they are anxious to seek improvement. There are a few changes made for breakfast too and the effort is well deserved.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Gemhunter2000 2014/05/10
« Memorable PULLMAN »

Hotel is located in city's new HITEC zone and quite a number of development undergoing in vicinity. A nice place for one who wants to have a retreat after a busy day. Inner décor is tastefully done and complemented with full 5 star facilities. You may keep yourself completely tied up in house with a nice gym and great indoor pool. Staff are happy and responsive to your need. This is probably the main reason I put it on my priority list for visit to the city.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bella Wang Asst. Mar&Com Manager

Wei H 2014/05/07
« Hardware and software do not match »

Encounters bathroom glass blew. The hardware is good, but the experience of this "glass blew" and found this hotel staff is a problem! At the time, the next morning at 6:00 to stay a little more, I was suddenly awakened by the sound sleep soon collapsed, and I thought I hanging clothes out, the results went to the bathroom and saw that the bathroom all the blasting of a glass , slag glass everywhere. Fortunately, son and I are sleeping. I immediately phone the front desk to send staff to come see, come into the room after staff members looked left without saying a word, I try to sleep again, how could not sleep, thinking about the initiative, such as hotel contact me, you can follow but there is no telephone interviews and solutions, I waited until a child again asked for the initiative to telephone reception room, wash room because there is a lot of glass fragments have a child is not safe to use, this to me for a room, wards faster, but I live in a relatively Room drop one, that is available at this recently from my original room, which I have no objection. Because the accident caused no injuries, I also did not have to find a hotel to have a say, but the hotel does not have any incidents of this visit to comfort and care, just never happened, like, never take the initiative to contact me explain something situation, until I checked out, how many people by surprise! The bathroom glass blew corporations accident, but one can not even explain what is not said, I Accor A + platinum, the results obtained so services and service concepts, how much chilling. Room check-up a level, because it is A + Platinum member, welcome fruit and a complimentary breakfast, but did not provide a welcome drink, does not provide a list of treatment.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the in-door incident and our service problem, please rest assured that we are looking into this case seriously and will provide you a satisfying reply as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fei Z 2014/02/06
« Pullman Property,Ibis Service »

well built new facility, deco lives up to Pullman brand image, room is super spacious, from the facility side, it was almost impeccable. but I do get the impression that the hotel is poorly managed at the moment, due the new year high booking demand, some guest aren't able to check in upon arrival(even at 5:00 PM),for breakfast,people have to wait in a queue like a cantine I also had an not so pleasant incident with the parking during the stay, well, the management is really not that well trained. as said, nice hotel, but the human resource has got a lot to do.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore please rest assured that professional and systematic training is on our schedule so as to improve our service quality . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Gemhunter2000 2014/01/31
« An outstanding Pullman »

Hotel is located in a newly developed area and traffic is not a problem if you know your way. It's tastefully decorated and staff are amiable and friendly. The executive lounge offers a lot of room and good choice of snacks and drinks. The cookies are just outstanding. Salad is fresh. On the whole, you can see the place does have a lot of potential when all the development around are in use.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is a pleasure to receive such detailed and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback encourages us to do better in future so as we can reach the expectation of our guests better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Motakkeng 2013/12/02
« Fantastic hotel for real relaxation »

Location is absolutely remote and there are no attractions nearby. As a taxi driver quoted in Chinese proverb "Even the birds would not do their business there". However, if one were looking for rest and relax, this should be one of the places to consider in Wuxi. Rooms are spacious, gym is well equipped, indoor swimming pool is cozy and the chinese restaurant serves delicious food. There is a complimentary shuttle bus service to the city, which is 30 mins away, in the evening. A morning shuttle service would be complete. Staff service is as expected for a Pullman hotel. Day trips to local attractions can be arranged at the conceige desk.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Gemhunter2000 2013/12/01
« Excellent Hideaway »

I'm attracted to visit the facility for a second time because of its nice décor and staff. Although it seems to stand alone in an area out of nowhere, the traffic to nearby spots actually are quite convenient. The executive lounge is tastefully decorated with better than expected service. Restaurants are not in full operation yet with limited choice on menu, but quality of food is as good as you can find at other comparable hotels in the city. I love the bread and pastries that come together with dinner and they are just outstanding!

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Ouyang Z 2013/11/28
« good experience in Pullman Wuxi »

general feeling very good. for the meal Japanese restaurant is ok,service is very good. Dinner at western restaurant the choose is not so much but quality is good. for the room, and bathroom perfect! bed and sleep is quite as good as at Sofitel...

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Erli H 2013/10/09
« clean and warm »

clean and warm, big room, CNY50 for taxi from downtown. service at the check-in counter is nice. the staff there will have small topic with customers which let you feel you are just at home. good value to have stay there.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Dear Erli H, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jia Y 2013/10/08
« Good value and service quality »

The hotel is located near airport, far away from the city centre. More suitable for driving tour, cause it's really hard to get a taxi there, especially in the night. Value is really good for a five star hotel.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Dear Jia Y, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. Pullman Wuxi New Lake is located in new district. It takes 10-min by car to New District railway station and 15-min to Wuxi International Airport. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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