Hotel - Pullman Wuxi New Lake
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Pullman Hotel

Hotel Pullman Wuxi New Lake

No 30 Hefeng Road  New District 
214135 WUXI
CHINA

147 reviews
TripAdvisor Rating Based on 147 reviews
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Hotel Pullman Wuxi New Lake

Hotels combining lifestyle and design, for business and leisure

The Pullman Wuxi New Lake hotel is a place for shifting gears after a day of doing business in Wuxi New District. Sample the wine selection at Vinoteca by Pullman, lay back against our memory foam pillows, awaken to a view of Taihu Lake. Ready to get back to work? Take a meeting or get online just about anywhere in or around the hotel.

Hotel extras
  • At Vinoteca by Pullman, sample the world's wines by the glass
  • Shanghai is only 45 minutes from Pullman Wuxi New Lake by train
  • Pullman Wuxi New Lake provides a special floor for businesswomen
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Pullman Wuxi New Lake

No 30 Hefeng Road
New District
214135
WUXI
CHINA

Tel: (+86)51085308888
Fax: (+86)51081169999

Check-in from 14h00
Check out up to 12h00
Access and transport
  • CENTRAL BUS STATION : LINE 788, ND COMMUNICATION CENTER
  • WUXI INTL AIRPORT At 6km / 3.73 miles
  • WUXI TRAIN STATION At 5km / 3.11 miles

GPS : 31.490813, 120.363100

Our rooms

  • Superior Suite 1 King Bed
    Superior Suite 1 King Bed

    Feel at home with separate lounge and bedroom with King sized bed, as well as full access to the Executive Lounge and benefits of breakfast daily, evening drinks and canapés and wifi complimentary.

  • Superior Room with 2 Single beds
    Superior Room with 2 Single beds

    Relax in your 42 sq.m. superior room which comes complete with 2 single beds, a 42" LCD TV, work area, safe, tea and coffee making facilities, mini bar, air-conditioning bathroom with bathtub and separate complimenrary WIFI.

  • Superior Room 1 King Size Bed
    Superior Room 1 King Size Bed

    Relax in your 42 sq.m. superior room which comes complete with a king-size bed, 42" LCD TV, work area, safe, tea and coffee making facilities, mini bar, air-conditioning bathroom with bathtub and separate shower and complimentary WIFI.

  • Deluxe Room 1 king-size bed
    Deluxe Room 1 king-size bed

    Designed for comfort and convenience this 55 sq.m. room welcomes you with a king-size bed and comes complete with a 42" LCD TV, work area, a laptop-size safe, minibar, air-conditioning spacious and elegant bathroom and complimentary WIFI.

  • Executive Room, 1 King-size Bed
    Executive Room, 1 King-size Bed

    Located on the upper floors the Executive Room features a king bed, 42" LCD TV, work area, safe, espresso machine, mini bar, bathroom and free WIFI. Guests are entiteld to breakfast drinks and evening canapes in the Executive Lounge.

  • Deluxe Suite 1 King Bed
    Deluxe Suite 1 King Bed

    Unwind in the added space of this modern room. Featuring a Pullman bed pillow menu, free in-room WIFI and at the public areas and Executive Lounge access with personalised check-in and-out, snacks, drinks and more. Up to 2 adults and 1 child.

  • Executive Room 2 Single Beds
    Executive Room 2 Single Beds

    Located on the upper floors, the Executive Room features two single beds, a 42" LCD TV, work area, safe, espresso machine, mini bar, bathroom and free WIFI. Guests are entitled to breakfast drinks and evening canapes in the Executive Lounge.

  • 404 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

LA CUISINE Restaurant
Lunch
  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
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LA CUISINE Type of cuisine: International


La Cuisine offers all day dining in a refined setting. It features a comprehensive East meets West a la carte menu showcasing our open kitchen and an international buffet. The main highlights are seafood grilled items Asian cuisine and deserts.

Find out more and book
LE CHINOIS CHINESE RESTAURANT Restaurant
Lunch 11:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:30 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LE CHINOIS CHINESE RESTAURANT Type of cuisine: Regional


Our seasonal menu prepared with the finest ingredients and dishes of Jiangsu province and Cantonese cuisine in a contemporary décor including 23 private rooms and one dining hall.

Find out more and book
THE BANZAI Restaurant
Lunch 11:30 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:30 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE BANZAI Type of cuisine: Japanese


The styled on a Japanese Teppanyaki and fusion Japanese food will be the hotels signature restaurant.The A La Carter provides a unique dining experience offering a mixture of Japan and Asian style meats and seafood dishes.

Find out more and book
See all our restaurants
PREMIER LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

PREMIER LOUNGE

THE BUZZ Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE BUZZ


The Buzz provides a wide choice of coffees and teas comprehensive beverage list extensive selection of wines spirits light snack and pastries. Enjoy wine high tea and cocktails in exquisite and cozy surroundings with a great view of the lake.

AQUA LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AQUA LOUNGE


The hottest nightspot in Wuxi with its live band performance except Sunday and Monday Aqua Lounge offers a fine selection of cognacs whiskies cocktails and cigars providing perfect the ingredients for your unique party in town.

See all our bars
See all our restaurants and bars

Your meetings and events

Pullman Wuxi New Lake Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 1,069 m2
  • Maximum capacity: 1,200
  • Maximum banquet capacity: 720

Our customer reviews for Pullman Wuxi New Lake

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 147 reviews

TjengLiang 2016/07/01
« pleasent places for relax »

Hotel staff was very friendly and thoughtful, especially house keeping found my wife earring and inform us. Room very big and tidy. Hotel location bit further from city but near to new train station. Overall is good for stay. Worth it if you really need privacy.

Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, it is such great honor for us to accompany you and your family a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Gemhunter2000 2015/05/28
« Good Value »

Revisit to the hotel proved to be worth the while. Lots of improvement from staff to quality of service. Food served In the Chinese restaurant had made a step forward although there wasn't any change in the menu. Congratulation to the chef for the choice of material and cooking skill. Room is ambient as usual and housekeeping standard is maintained at a very efficient level.

Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear Gemhunter, We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. Thank you so much for your recognizing our improvement and for your great support to choose to repeat stay in our hotel. It is such a pleasure to receive positive feedback. I will share your comments with our team and I am sure this will be great encouragement for all of us. Please be kindly aware that we are already working on new Chinese Restaurant menu and it will come out very soon. Also we will continue to work on improving our service quality and trying best to deliver better experience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Stanuraharjo 2015/05/24
« Best Hotel in wuxi »

This Pullman is quite new and have interesting view from outside hotel. Location is in new develpoment zone not in central of wuxi. I arrived late at night and get upgrade from my gold status. The room is big and modern, quiet and clean. I have minor problem on check-in. I booked through accor website with terms 'Member Stay and Save'. Usually this terms already pay directly when i booked through internet, but this pullman say that payment not yet received. So after long discussion i pay again with cash. Hopefully i am not get pay double. But overall exeperince is quite good.

Pullman_Wuxi, Front Office Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Gemhunter2000 2014/11/22
« A gem yet to be uncovered »

Glad to make a short stay again and found improvement here and there. Lounge is kept in very good condition with excellent service provided. Chinese restaurant serves nice food with plenty of choice. Staff are attentive and responsive to opinion and comment. Obviously they are anxious to seek improvement. There are a few changes made for breakfast too and the effort is well deserved.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Gemhunter2000 2014/05/10
« Memorable PULLMAN »

Hotel is located in city's new HITEC zone and quite a number of development undergoing in vicinity. A nice place for one who wants to have a retreat after a busy day. Inner décor is tastefully done and complemented with full 5 star facilities. You may keep yourself completely tied up in house with a nice gym and great indoor pool. Staff are happy and responsive to your need. This is probably the main reason I put it on my priority list for visit to the city.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bella Wang Asst. Mar&Com Manager

Wei H 2014/05/07
« Hardware and software do not match »

Encounters bathroom glass blew. The hardware is good, but the experience of this "glass blew" and found this hotel staff is a problem! At the time, the next morning at 6:00 to stay a little more, I was suddenly awakened by the sound sleep soon collapsed, and I thought I hanging clothes out, the results went to the bathroom and saw that the bathroom all the blasting of a glass , slag glass everywhere. Fortunately, son and I are sleeping. I immediately phone the front desk to send staff to come see, come into the room after staff members looked left without saying a word, I try to sleep again, how could not sleep, thinking about the initiative, such as hotel contact me, you can follow but there is no telephone interviews and solutions, I waited until a child again asked for the initiative to telephone reception room, wash room because there is a lot of glass fragments have a child is not safe to use, this to me for a room, wards faster, but I live in a relatively Room drop one, that is available at this recently from my original room, which I have no objection. Because the accident caused no injuries, I also did not have to find a hotel to have a say, but the hotel does not have any incidents of this visit to comfort and care, just never happened, like, never take the initiative to contact me explain something situation, until I checked out, how many people by surprise! The bathroom glass blew corporations accident, but one can not even explain what is not said, I Accor A + platinum, the results obtained so services and service concepts, how much chilling. Room check-up a level, because it is A + Platinum member, welcome fruit and a complimentary breakfast, but did not provide a welcome drink, does not provide a list of treatment.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the in-door incident and our service problem, please rest assured that we are looking into this case seriously and will provide you a satisfying reply as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fei Z 2014/02/06
« Pullman Property,Ibis Service »

well built new facility, deco lives up to Pullman brand image, room is super spacious, from the facility side, it was almost impeccable. but I do get the impression that the hotel is poorly managed at the moment, due the new year high booking demand, some guest aren't able to check in upon arrival(even at 5:00 PM),for breakfast,people have to wait in a queue like a cantine I also had an not so pleasant incident with the parking during the stay, well, the management is really not that well trained. as said, nice hotel, but the human resource has got a lot to do.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore please rest assured that professional and systematic training is on our schedule so as to improve our service quality . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Gemhunter2000 2014/01/31
« An outstanding Pullman »

Hotel is located in a newly developed area and traffic is not a problem if you know your way. It's tastefully decorated and staff are amiable and friendly. The executive lounge offers a lot of room and good choice of snacks and drinks. The cookies are just outstanding. Salad is fresh. On the whole, you can see the place does have a lot of potential when all the development around are in use.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is a pleasure to receive such detailed and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback encourages us to do better in future so as we can reach the expectation of our guests better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Motakkeng 2013/12/02
« Fantastic hotel for real relaxation »

Location is absolutely remote and there are no attractions nearby. As a taxi driver quoted in Chinese proverb "Even the birds would not do their business there". However, if one were looking for rest and relax, this should be one of the places to consider in Wuxi. Rooms are spacious, gym is well equipped, indoor swimming pool is cozy and the chinese restaurant serves delicious food. There is a complimentary shuttle bus service to the city, which is 30 mins away, in the evening. A morning shuttle service would be complete. Staff service is as expected for a Pullman hotel. Day trips to local attractions can be arranged at the conceige desk.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Gemhunter2000 2013/12/01
« Excellent Hideaway »

I'm attracted to visit the facility for a second time because of its nice décor and staff. Although it seems to stand alone in an area out of nowhere, the traffic to nearby spots actually are quite convenient. The executive lounge is tastefully decorated with better than expected service. Restaurants are not in full operation yet with limited choice on menu, but quality of food is as good as you can find at other comparable hotels in the city. I love the bread and pastries that come together with dinner and they are just outstanding!

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Ouyang Z 2013/11/28
« good experience in Pullman Wuxi »

general feeling very good. for the meal Japanese restaurant is ok,service is very good. Dinner at western restaurant the choose is not so much but quality is good. for the room, and bathroom perfect! bed and sleep is quite as good as at Sofitel...

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Erli H 2013/10/09
« clean and warm »

clean and warm, big room, CNY50 for taxi from downtown. service at the check-in counter is nice. the staff there will have small topic with customers which let you feel you are just at home. good value to have stay there.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Dear Erli H, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jia Y 2013/10/08
« Good value and service quality »

The hotel is located near airport, far away from the city centre. More suitable for driving tour, cause it's really hard to get a taxi there, especially in the night. Value is really good for a five star hotel.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Dear Jia Y, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. Pullman Wuxi New Lake is located in new district. It takes 10-min by car to New District railway station and 15-min to Wuxi International Airport. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Apec 2013/10/06
« Getaway »

The hotel has good facilities, very clean, staff helpful. It is in a new district so a long way from central Wuxi. Handy to local bus stop but routes are confusing until the system is understood. Breakfast was disappointing - good range but hot food luke warm at best, 2nd morning very busy and no tables available so came back later. room service meals very good.

Pullman_Wuxi, Manager at Pullman Wuxi New Lake, responded to this review

Dear Apec, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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