Pullman Pattaya Hotel G hotel

"OUR UNCOMFORT STAY IN PULLMAY 6-7 MAY 12"

11th May 2012, Jiew13, Bangkok, Thailand

We are member a-club and spent our free 1 hotel night at Pullman Pattaya , which at first we take a look and thinking is good hotel and sml to Sofitel which we often stay . and the outcome of bad feeling . first the room was un-clean. and no welcome fruit platter as other 5 stars hotel. the fitness is nonsence . no aircont. no equiptment and staff. and thelast bad thing . is the quality of food at beach club restaurant. so poor arrangement for the moring buffet breakfast and evening dinning. staff at there talkative and make a louse noise during our meal. We are thinking not return to stay again any morewith this hotel bland.

Management responseDear Valued Accor Guest, Thank you for taking the time to provide us with some very constructive feedback on our hotel through Trip Advisor. It is only through this type of feedback that we are able to critically assess our performance and understand the required areas of improvement. It is clear from your review that we could improve in a number of areas and that we did not fully meet your expectations especially as a member of Le-Club accorhotels loyalty program which makes it a highly sensitive matter for us. We are also sorry that the quality of the food at the Beach Club restaurant did not meet your expectation. This is highly unusual for our restaurant, where we receive consistently very positive feedback from our customers. We are truly sorry that we were unable to leave you with a positive impression. We do hope we will have an opportunity to be at your service again in the near future. Please feel free to contact us directly if we can be of any assistance.With kind regards,
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"Jim's review"

7th May 2012, jameshenry2002, Manama, Bahrain

Generally it was a very pleasant stay however you are a long way from Pattaya Central and taxi's are a rip off.The hotel staff were helpful and always smiling, one area of improvement is the Cabana's, they cost 2k baht for the day with 1k baht of food and drink included in that price however the staff do not Police the use of the Cabana's so whilst you honestly pay for yours very frequently others are used free of charge, plus ignorant people position themselves on deck chairs just about inside your beach Cabana and the staff will not do anything about it.

Management responseDear Valued Guest,Thank you for taking the time to post your review of Pullman Pattaya Hotel G, following your resent stay with us. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide.We are pleased that your overall experience fulfills your expectation and you are satisfied with level of our services and facilities. We have indeed taken notes of your comments in regards to lack of control in term of Cabana usage at our beach. Please accept our sincere apology and be rest assured that I will personally ensure that some of these matters are resolved so that they do not cause annoyance to future guests of the hotel.Once again, thank you for your time and valued observations. We look forward to welcoming you back to Pullman Pattaya Hotel G and meanwhile; please do let me know if I could be of any assistance; it will be a sheer pleasure to serve you.With kind regards,
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"very bad reception service"

22nd April 2012, services_12, Jakarta, Indonesia

The worst Pullman Hotel service I ever stay till today, especially the front desk staff, they really want to cheat you until we call the manager then he solved the problem, it took 40 minutes for check in. thanks.

Management responseDear Valued Guest,Thank you for taking the time to write a constructive review in regards to your recent stay in Pullman Pattaya Hotel G.We were truly sorry to hear that promptness and efficiency of Front Office staff did not meet your expectation. Please accept our sincere apologies for the inconvenience it caused you. We value your feedback and even more the time and effort devoted to sharing it with us. Feedback such as yours, allows us to continually improve and correct ourselves as we strive to meet and exceed the expectations that our guests rightfully have from us.We look very much forward to have an opportunity to welcome you back in the very near future. With kind regards,
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"This is a good hotel and cleanliness"

18th April 2012, rapiphan, Bangkok, Thailand

Describe the service you experiencedTell us how you liked the roomTalk about the location & amenitiesSay what you liked best & least

"Good hotel"

17th April 2012, ritahartonochandra, Denpasar, Indonesia

At large the hotel is good. The room is nice with the beach view. When the wifi was not working the technician came right away. The spa was also good. The only thing i was disappointed was the buffet. Not enough variation. All we could eat was salad n the dessert. The dessert wasnt tasty. We just got main dish only once. This was not buffet. Moreover you charged for the water. Very ridiculous!

Management responseDear Valued Guest,We would like to thank you for taking the time to share your experience in regards to recent stay at Pullman Pattaya Hotel G. I was pleased to note that there were positive aspects to your stay, in particular the condition of our guest rooms, quality of SPA as well as promptness of IT Solution Department. I was however disappointed to note that you encountered some challenges concerning quality of our buffet dinner at the restaurant. Please rest assured that your valuable comments received your full attention and we have already addressed them to our department concerned for further consideration and improvement. We would like to extend our sincere apology for the inconveniences this may cause you and hope that we will have the pleasure of welcoming you back to our hotel in the not too distant future. Kind regards,
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"Nice hotel in a chaotic town"

13th April 2012, OK6673, Farnham, United Kingdom

Enjoyed our stay at the Pullman though dont think much of Pattaya.The rooms were good and the restaurnt and bar area enjoyable. Outside space was limited and there were not enough sunbed around the attractive pools. On the day we left we had breakfast at 7am - every sunbed had a towell on it at even that god foresaken hour. The beach was ok but like the rest of Pattaya very busy. Location was ok - at the quiter end of the beach but as we were only there for 2 days we didnt have much time to explore the surrounding area. I would recommend the hotel but dissuade people from visiting this tacky part of Thailand. Benidorm in Asia is a fair discription.

"Boutique hotel, excellent location - clean beach, nice pools and good service"

11th April 2012, Gurgaon

Pullman is very compact hotel which ensures personalised service being provided to any guest. The 2 pools are great, nice beach, cabana's are excellent, the sunset lounge is amazing experience and so are certain staff like Joe who take exceptional care of your needs. Very friendly staff. We stayed in a Junior Suite and it was a very comfortable stay, since we had our daughter also with us.Certain points of improvement - (1) The cloth sunbeds on the beach need to be changed for better sunbeds as there are very few around the pools and they get blocked by the European guests by 6:30 am (horrendous time on a beach holiday) with towels and books - no one is around on them till 9 am!!(2) The Pullman shuttle which goes to the Pattaya city has a frequency of once every hour, and only 12 people can go at one time. Even this gets blocked well in advance. The frequency should get revised to maybe 3 times every hour, especially 5 pm onwards when more number of guests wish to go into town.

"Pullman Pattaya"

10th April 2012, Singapore, Singapore

Overall I had a pleasant stay the only negative was that the entire hotel has only 2 elevators which can mean a long wait especially during the breakfast peak. The room was clean and the pool was great. I loved the sunset lounge and thought the happy hour was great but perhaps instead of only 1 hr it could be extended by another 30mins. The location is ideal if you want to be away from the noise of central. Some of the younger staff have limited English but great smiles and service attitudes.

"Service needs improving"

9th March 2012, Bangkok, Thailand

The speed and quality of guests services need some improvement. Waiter/waitress who doesn't look too interested or doesn't understand English properly (the Thai staff in particular). Requested for a baby cot to be prepared in the room way in advance but still have to wait for 2 hours (despite calling and approaching the staff in person). Expected better from Pullman. This was my second stay there cause I just thought the first bad experience was a one time off - it was not to be.

Management responseDear valued ACCOR Guest,Thank you very much for posting this review and sharing your feedback regarding your recent experience in our property.We sincerely regret the inconvenience which we may have caused you and would like to assure you that this situation does not reflect the usual standards, procedures nor the spirit we conduct our business at Pullman Pattaya Aisawan and be assured that necessary steps have been take to avoid re-occurrence.I have addressed the issue which you raised in your comments personally to the concerned departments and ensure that this will not happen again. We look forward to the opportunity to welcome you back in the future and serving you again, with the aim to restore your confidence in full.Sincerely yours,
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"Almost perfect except noisy party at the pool"

1st March 2012, Bangkok, Thailand

I recommend you try tiger pawn grill and Saturday buffet dinner. Spa at the hotel is great too.However the hotel arrange a night party at pool. It's very late at night, I still heard the music from the party in my room on the 7th floor. If you don’t like the party, I recommend you check at the hotel for party date first.

"Quite good!"

2nd February 2012, Macao, China

Good services in general, people in reception are very nice. We enjoyed the nice food in hotel's restautant. But the hotel seems small and lack of commerce facilities in the around areas. So, more guidance for guests and shuttle bus services would be appreciated. Any way, we had no regret in staying with this hotel.