Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.1/5 434 reviews

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Description

ALLSAFE approved hotel

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  434 reviews

TripAdvisor Rating  3.5/5  91 reviews

Disappointing

Customer review rating 3.0/5

Matti H. Business - Confirmed reviews ALL

Poor wifi, TV kept switching itself off, rooms too warm and cannot change AC setting, breakfast very basic, fruit frozen. Other than than, rooms well appointed and clean.

Clean, modern

Customer review rating 4.5/5

Craig H. Solo - Confirmed reviews ALL

I have no faults

Dear Craig, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Basically still an Ibis

Customer review rating 3.0/5

Josh Solo - Confirmed reviews ALL

Clean and functional hotel. But certainly no frills

Dear JOSH S., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We certainly value our members and appreciate them for thier loyality. We apologies if you had felt unrecognaised. We shall address the feedback given by you here and investigate futher. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Well located

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Not great

Dear BIBIN G., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your points are well noted here and we will look into in urgently. We hope you visit us again so we could provide you a flawless service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Could do better

Customer review rating 3.0/5

Wendy Couples - Confirmed reviews ALL

Room was pleasant enough but view from window was a brick wall …..air con didn’t work below 24 deg, only a ceiling fan, room only cleaned twice in 5 days instead of daily, and no toilet facilities around pool

Dear WENDY O., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have passed on your comments on the room to our housekeeping manager. We do apologies for the inconvenience this has caused you. There are toilet facilities near the pool in the order of the restaurant. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 310 reviews 8.9/10 Location
  • 448 reviews 6.4/10 Room
  • 383 reviews 7.8/10 Service
  • 34 reviews 1.5/10 WiFi
  • 205 reviews 4.7/10 Cleanliness
  • 88 reviews 6.6/10 Vibe
  • 75 reviews 6.1/10 Breakfast

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