ibis Styles Cairns (previously all seasons) hotel

"Bed Bugs"

6th October 2012, Caloundra

Need I say more. Obviously yes, because I have to write 100 characters. I awoke being bitten by blood-filled bed bugs and was unable to properly get back to sleep for the remainder of the night. I have never in my life experienced such a thing. Although we paid $125 for the room overnight, I expected that a hotel endorsed by Accor would be of an acceptable standard. Also, the TV remote did not work.

"Great staff and great value"

20th September 2012, J2260, Terrigal, Australia

All the staff are very welcoming and at all times very helpful. The room was clean and had big fluffy towels. The balcony enabled us not to feel hemmed in with 4 adults in the 2 bedroom family room. Free wifi worked and the barbeque area was an ideal place for dinner - which the staff happily provided plates ,cutlery and condiments and even lit the barbeque for us. I would recommend this hotel!

"First time in Cairns"

16th September 2012, Hobart, Australia

Reasonable accommodation, good food and service, central location. But compared to our accommodation at Port Douglas and Trinty Beach it was not really good value. That might be a Cairns verses or the other areas, as a number of friends who have previously stayed at Cairns have made similar comments.

"disappointing holiday"

29th August 2012, fungrikke, Innisfail

There are a few things I was not happy with:1. the bed sheets in the room are not clean. There are some chocolate and blood stains on two of the sheets. 2. On my itinerary, it mentioned there is 2 breakfast included, but when I went to the restaurant, the staff said there is no record for that. I have shown the paper work to the reception and she said because it is my complimentary night of stay, there is no breakfast included. I cannot understand if the breakfast is not included, why they have to be listed on the itinerary. It caused the delay of our trip planned on that day and we have to go on without eating breakfast! 3. When I was making the booking, the pictures of the room on the website is apparently much nicer that the actual room. I feel I am being deceived. Overall, the service from the reception is good, but the rest is just a disappointment. I am definitely will NOT recommend this hotel to my friends and definitely not going to stay in this hotel again.Unhappy customer,Rikke

"Steph's review"

15th August 2012, 19steph90, Innisfail, Australia

The service i recieved at All Seasons was greatThe room was clean and organised, The location being in the middle of cairns was really good and in walking distance of the esplanade. the amenities were also very good.what i liked the most was the location and affordable price. also there was not a lot of background noise e.g. cars ect.

"Great Hotel"

14th August 2012, Haywards Bay

My wife and I stayed in this hotel for one night. Great hotel & service. Room was clean and quiet. Hotel is close to the centre of town. It is situated an easy walk to the water, station, shops etc. Recommended.

"All Seasons stay"

14th August 2012, lizeliz2, Sydney, Australia

Can't really comment on value as it was my complimentary membership, but I had to fill it in to proceed. I found the staff friendly and helpful at all times, the location was handy to city and esplanade, restaurant had good food and service, reasonable prices. What else can I say, I would recommend it, and No, I am not a friend of the Manager!!!

"Good family hotel"

19th July 2012, ljmorley, Perth, Australia

Very friendly and helpful staff. Clean and spacious room, modest price for room service. Close to CBD and Esplanade but away from the noise! Would definitely stay here again.

Management responseWe very much appreciate your comments regarding your stay at the All Seasons Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates. We take pride in being able to offer quietness and comfortability as well as competitive rates in a great location. It's great to read that we are a hotel that you would choose again for the future, and we look forward to seeing you again and your stay being just as pleasant if not more so than the last. Thankyou again for sharing your feedback with us.Sincerely,Jamie SherringtonSenior Front Office ReceptionistAll Seasons Cairns
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"Disappointing"

6th July 2012, Rockhampton, Australia

We were very disappointed with this accommodation. It was like a BAD motel and we could not believe it was a part of Accor. Amenities – we stayed there for 9 days in total. After about 3 days, we ran out of shampoo, conditioner and soap which were all in dispensers, and no tissues. I contacted the reception asking them to refill them the next day. We had a rude and angry housekeeping lady knocking the door in the morning…..AUSTAR did not work for the first 3 days. Reception - there were two nice ladies but others were unprofessional and unfriendly. There were often several guests waiting while one staff was dealing at the counter and others are just doing whatever in the office…I understand that it wasn’t HYATT or HILTON but it was just poor service. Dinner – The waitress kept asking us whether we were going to have dessert while we were having our main. We were the only guests at the restaurant so I guess they wanted to close it asap…. So we felt being rushed. We booked this place as some rooms had a little kitchen which we thought it was going to be handy when travelling with a child. We wish that we picked a different place!!NOT RECOMMENDED.

Management responseThank you for taking the time to tell us about your experience at the All Seasons Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I apologise that the amenities in your room were not kept full to the standard we expect here at the hotel. I have alerted the housekeeping supervisor to these issues and for their to be a meeting held addressing staffing quality of service and behaviour. I am aware that over the period that you stayed with us we were getting our AUSTAR boxes fixed and replaced and that this did cause some inconveniece. We did still have all our digital channels up and running so that not too much inconvenience was caused.Any kind of attitude from our staff here at the hotel that caused you to feel unwelcome or rushed is of course unacceptable. I have brought these comments to the attention of the reception and dinner staff and reminded them that excellent customer service is always expected, and to make the guest feel as welcome and comfortable as possible. We do have rooms that offer a kitchenette in them but not a kitchen, meaning it has a microwave for cooking but no actual stove top. I apologise if any misunderstandings in regards to the rooms amenities was an issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jamie SherringtonSenior Front Office ReceptionistAll Seasons Cairns
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"good value"

3rd July 2012, Cairns, Australia

great room lots of space close to town but when we went for breakfast it was 9am and it finishes at 9.30 and it was dissapointing not even any milk had to ask for it,otherwise great stay

Management responseWe very much appreciate your comments regarding your stay at the All Seasons Cairns. It is always a pleasure to receive positive feedback.I apologise that you did have an issue at breakfast, our staff do their best to try and make sure everything is filled up as it empties. We have held a meeting to reinforce this for the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamie SherringtonSenior Front Office ReceptionistAll Seasons Cairns
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"One of the worst hotels I have been in"

17th June 2012, JacqueBrisbane, Brisbane

Being greeted by a girl chewing gum, no parking on site and a tired and old hotel meant that I very nearly checked out on arrival . The only reason I stayed was because it was for 1 night whilst waiting to fly out of Cairns. The room had very poor lighting for a business traveller, no mini bar, and a fridge that was so loud I had to turn it off to sleep . All in all a place I will never go back to and am thinking of cancelling my ACCOR membership...I was shocked that they kept such a hotel.

Management responseThank you for taking the time to tell us about your experience at the All Seasons Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At all seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Laura GorzaFront Office Supervisor
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"Cairns Accomodation"

15th June 2012, Dan565, Proserpine, Australia

This Hotel is very central to all that is Cairns. Food is very good and the staff is very attentive to your needs. This a long with the cost of the room all adds up to a good value and pleasant stay.

Management responseThankyou for your positive feedback. Our hotel is ideally centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates.Here at All Seasons Cairns we aim to offer excellent customer service at all times and we are happy that you experienced this during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Laura GorzaFront Office SupervisorAll Seasons Cairns
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"Holiday"

14th June 2012, walwatters, Beresfield

Excellent location, close to CBD and tours, staff most helpful and friendly, food delicious. Beds and pillows were a bit hard. Overall a very enjoyable stay.

Management responseWe very much appreciate your comments regarding your stay at the All Seasons Cairns. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Laura GorzaFront Office Supervisor
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"One night only"

22nd May 2012, SydneyWillows, sydney

Have stayed at this hotel before and was happy both times. there was a problem with the aircon in our room and the manager found us another room. Breakfast could be better - aimed at asian tastes - seaweed and rice soup as well as toast, muffins etc. Not a bad breakfast but could do with some sliced cheeses and meats.

"Good"

18th May 2012, Mickeymouse123-12, Perth, Australia

Very good service - staff friendly and helpful - facilities goodbreakfast fine I have no intention of writing an essay - if you want people to review - be mindful of time poor people