Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.4/5 9,688 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Bistro & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

Our accommodation(s)

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Hotel location

Novotel Auckland Airport

Auckland International Airport, Ray Emery drive, P.O.BOX 53163 Auckland Airport
2022 AUCKLAND
New Zealand

GPS:-37.003947, 174.783543

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THIRTEEN50 Bistro & Bar

THIRTEEN50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  9,688 reviews

TripAdvisor Rating  4.5/5  5,522 reviews

Certificate of excellence 2023

Woeful and infuriating

TripAdvisor rating 1.0/5

Compass15589766251 Families - TripAdvisor review

Booked on the hotel’s site. Offered price nothing like advertised. Got to the end of booking and paid in full then the page crashed with no confirmation provided. Went to send an email query that asked for the booking number they never sent me. Called the hotel reservations and it rang out. It’s like they’re trying to be intentionally painful.

Convenient

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We were not happy at all that I tried several times during the afternoon to ring and request that our room have a shower and no bath. We had originally requested a bath but because our arrival time changed to after tea we no longer needed to bath children. When we arrived a shower suite was no longer available. I am elderly and short and climbing over the high bath edge is difficult. To make matters worse the plug would not release to drain the shower water so we had to shower in water from previous shower user.

Customer review rating 4.0/5

Katrina H. Families - Confirmed reviews ALL

Experience was good except for a strange phone call to our room requesting credit card details. We denied this request as the caller couldn’t tell us why they needed this information.

Great location,great views

Customer review rating 5.0/5

Anna Couples - Confirmed reviews ALL

Lovely room great views of the airport from our room we had room service fish and chips very good Would highly recommend

Dear Anna, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Perfect location for ease of breaking a full travelling day

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Whilst happy with the location, ease of booking and checking in/ out, we were very disappointed that we weren’t able to relax and watch the television. We advised reception, who were very professions willing to help however it appeared to be a technical issue that would be addressed in a few hours. This was after we had dined in the restaurant…. Both meals were tasteful, however after a full day of travelling we were disappointed that we left still feeling hungry. We left after feeling we had paid too much for what we had and walked over to the airport to look for something else. What made our experience so disappointing was that we had left an outstanding family run hotel to stay at a very well established brand hotel that didn’t deliver to expectations.

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Other web-users rate our hotel

  • 3,030 reviews 9.2/10 Location
  • 4,492 reviews 8.7/10 Room
  • 4,448 reviews 8.1/10 Service
  • 52 reviews 7.9/10 WiFi
  • 2,111 reviews 8.5/10 Comfort
  • 2,063 reviews 5.6/10 Food
  • 1,125 reviews 9/10 Cleanliness
  • 864 reviews 3.9/10 Value

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