Hotel - Mercure Arbat Moscow
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Mercure Hotel

Mercure Arbat Moscow

Smolenskaya Sq. 6 
121099  MOSCOW
RUSSIAN FEDERATION

1,463 reviews
TripAdvisor Rating Based on 1,463 reviews
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From 7900.00 RUB Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Massage
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All bedrooms are non-smoking and have free WiFi access, 24-hour room service, hair dryer, safe box, LCD TV with international channels, Pay TV, complimentary toiletries, tea and coffee making facilities, laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Arbat Moscow

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,463 reviews

danijel p 2017/01/29
« Business trip to Moscow »

Excellent hotel located near Old Arbat, metro station and grocery store are nearby, Kremlin is about 25 minutes walking distance. The breakfast is great with excellent service through the whole hotel.

Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for reviewing Mercure Arbat Moscow hotel on Tripadvisor.com. I am thrilled to hear that you had a lovely time with us and I would like to take this opportunity to thank you for highlighting our fantastic location and plentiful breakfast. We do wish that we will have the opportunity to see you again soon and look forward to your next stay with us. Warm regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

david b 2016/06/14
« Moscow Business »

Very comfortable with excellent service. Good location near Arbat street and not far from the Kremlin and Red Square. A bit of a long drive out to the airport, but the location in town was good. I would stay here again

Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear David! Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are happy to hear that you have got great impression about our staff and location. We are looking forward to seeing you at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Nes269 2016/04/06
« Great hotel! »

First time to Moscow, read the reviews and the hotel did not disappoint. Very friendly and helpful staff, modern, clean rooms. Great location on a quiet street in a very busy city. I wasn't as impressed with Arbat Street as others were, but the accessibility to the city was great.

Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for your comments. It was a great pleasure to read such a positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! We appreciate your high evaluation of the hotel and our service. Hope you enjoyed your trip to Moscow. May be if next time you see the Old Arbat during summer time, it will change your first impression. And certainly our team will be happy to welcome you again next time! Best regards, Irina Nacharova, General manager Mercure Arbat Moscow

MVH35 2016/01/24
« Excellent again and again »

We stay at this hotel every time we are in Moscow. This is the best hotel in RUSSIA: absolutely cosy, very professional staff, personal attention and service during the entire stay and it gets better and better despite the difficult times in the country. We are very happy and very satisfied. We are looking forward to stay here again next week.

Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, On behalf of all our team let me thank you for your loyalty to Mercure Arbat Moscow Hotel. It is a real pleasure to read such a positive review about your stay. We indeed pay a lot of attention to every detail creating warm and welcoming atmosphere for all our Guests and were very glad that your visit to Mercure Arbat Moscow was enjoyable. The highest level of service for each our Guest is our main goal, and your kind words and willingness to return are the greatest reward and the best motivation for our Hotel team. Warmest regards, Irina Nacharova, General manager Mercure Arbat Moscow

Sib64 2015/10/18
« Great stay »

A very nice hotel with very friendly staff in a great location. Very close to a Metrostation, though we could also just step out the door and start strolling. We had an upgrade room and it was great to have a Nespresso coffee in the morning. Beautiful room and bathroom.

Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for posting a review following your stay at Mercure Arbat Moscow hotel and for sharing your experience with us. I am very glad to hear that you really enjoyed the location of our hotel, that our Priveledge Room amenities and our staff were up to your expectations. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Best wishes, Irina Nacharova, General Manager Mercure Arbat Moscow

Ol L 2015/10/12
« Perfect location, good quality, tasty food »

Everything was good: location, temperature, breakfast. I did not hear any noise from outside. Working place is quite comfortable. The only comment was once regarding cleaning service in the bathroom. I really had to ask personnel to clean my floor in the bathroom.

Elena G, Front Office Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. It is a great pleasure to hear that you enjoyed our breakfast and location. We pay a lot of attention to the cleaning of our hotel and carefully monitor it several times a day. Cleanliness is definitely our strong point, which is confirmed by numerous reviews of our guests. That is why your comments about the bathroom floor, we put immediately to the housekeeping service. We will be happy to have a chance of welcoming you next time to our hotel. We are looking forward to welcoming you back at our hotel soon! Cordially, Elena Gorodinskaya Front Office Manager Mercure Arbat Moscow

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