Hotel address6 Irrawaddy Road
How to reach the hotelGPS :N 1° 19' 34.74'' E 103° 50' 44.28''
Contact the hotel
- Tel. (+65)68089888
- Fax. (+65)68089880
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ibis Singapore Novena - hotel reviews in Singapore
Hotel code: 7451
Accorhotels.com customer reviews in partnership with TripAdvisor
23rd September 2013
The stay was comfortable, staff were courteous and the breakfast buffet was good. The room was pretty comfortable and I certainly got a good night's sleep. The front office staff were helpful in giving directions and also with booking cabs.
20th September 2013, tanurdjaja, jakarta
I find the hotel Internet booking and the hotel staff did not communicate well to each other. A lot of confusion happened during the check in. The price registered in Internet is different than what I actually paid after the check out. Yet, the hotel staff seemed confused too, about what actually happen. This situation really did not show the professionalism of Accor hotel as a worldwide established chain hotel. I felt really disappointed. Hopefully, this would not happen again in the future.View management response »
Management responseDear Guest, Thank you for raising concern with us and we appreciate your time to make a comment. I would like to investigate and discuss further on this issue and would appreciate if you can send me an email to H7451-FO@accor.com. Thank you again for staying with us and look forward to hearing from you soon. SincerelyChris YangFront Office Manager Ibis Singapore Novena.
"Wi-Fi & breakfast at a go.!"
19th September 2013, whatsayme
Free Wi-Fi. Free breakfast. Free shuttle to the city & Resort World. Recommended for tourists on a budget* Value for money - no pool. Approx. 5 mins to the city by the mini van thou' the driver was unfriendly. Why spending more on just accommodation & either you get a unlimited free Wi-Fi (OR) breakfast especially along Orchard road when; this hotel promises you a great deal.! Very clean & prompt service. Just a walking distance to the new hotel, Ramada & its sister hotel, Days hotel -View management response »
Management responseDear Guest, It was our great pleasure to make your stay more enjoyable with the convenience of complimentary wifi, value for money breakfast and complimentary shuttle service. We thank you for raising concern regarding shuttle driver and appreciate your compliments to our clean rooms and prompt service. We hope you enjoyed your trip to Singapore and wish to welcome you again in the near future. Warm Regards, Guest Services Ibis Singapore Novena
"Very clean and absolutly friendly personal, good & safe location ..."
28th August 2013, Bora T
The service in Ibis Novena Singpur Hotel is very good ! Staff always helpfull and working fast ... Only the rooms are a little bit to small and walking distance to next MRT Station is 7-8 minutes. Area is very good and safe ... big shoopingmall nearby ... Breakfast is good ! Thanks ...View management response »
Management responseDear Guest, Thank you for your time to share your experience at Ibis Singapore Novena. It was our true pleasure to see your compliment to our staffs that made your trip to Singapore more enjoyable. I will share your comment with the team and I am sure this will serve as a motivation for our staffs to continuously provide a quality service to our hotel guests. Thank you again for your comment and we look forward to welcoming you again for your next trip to Singapore. Sincerely, Guest Services ibis Singapore Novena
"overbooked & no compensation"
27th August 2013, soosang0301, Changwon, South Korea
They overbooked room and arranged other Hotel at 1:30 AM w/o advance notice.Didn't sleep well.. only 4hrs sleep due to moving to other hotel and back to hotel next early morning to meet collegues... furthermore no compensation was provided.View management response »
Management responseDear Guest, Thank you for sharing your concern with us.I would like to discuss the issue further and would appreciate if you can contact us directly by email to H7451-FO@accor.comWe apologise for any inconvinience caused and thank you for your patient and understanding. Warm Regards, Chris Yang, Front Office Manager ibis Singapore Novena
"Either Front Desk or Housekeeping not doing a good JOB."
27th August 2013, JoeTham, Kuala Lumpur
We have a bad experience. We did request late check out at 1.30pm on the last days staying in the hotel and we go for lunch.After back from lunch at 1.30pm, i back to our room, there is a housekeeper there in the mid of cleaning the room. We so shock, we not yet check out and hang the message in the hotel door that DO NOT DISTURB but they still coming in and do housekeeping. I have lot staff not yet pack yet including important document. We are not expecting any person come into our room so we left important thing there. The housekeeper just put all the cloths in our luggage and prepare to put into LOST and FOUND department. Does it look very obvious that the guess not yet check out??? SO UNREASONABLE and STUPID??? All the documents, our slipper, foods and drinks are throw inside their housekeeping car rubbish bin, because he think guess check out leave there unwanted already And we need to find back our thing with dirts in rubbish bin. The reason why he do housekeeping is he see the room status is checkout. Then he said don't blame him, just front desk not update the room status to late check out, not his problem and he ignore us. Does he know how to clarify with front desk or manager if saw the room obviously show guess not check out??We look for the duty manager then they just apology because of front desk forget update. They just trade it as small issue because we do not have anything missing. WTF. Make us so inconvenient and we not sure anything still important has been throw or not and bad experience need to find our things in rubbish bin that fill with dirt.View management response »
Management responseDear Guest, It was very disappointing to read your comments to see your stay with us turned out as unpleasant. I would like to contact directly with you to duscuss this further and would appreciate if you can send me an email to H7451-FO@accor.comThank you for your time to share your concern with us. Chris YangFront Office Manager ibis Singapore Novena
"Conned by the hotel operators"
14th August 2013, CondorHeros, Kuala Lumpur, Malaysia
Hotel had no room when we arrived even after we booked months ahead. I noticed that the going rate for the day was around S$250+ but our rate when booked was around S$150... I wonder if that is why they rather put us up somewhere else... What rubbish!View management response »
Management responseDear Guest, Thank you for your time to share your concern with us and we would like to discuss with you further on this matter. We would appreciate if you can send us an email to H7451-FO@accor.com to discuss further. Thank you agiain and hope to hear from you soon. Sincerely, Chris Yangibis Singapore Novena.
"Not up to expectation!"
13th August 2013, urai2070, Kuala Lumpur, Malaysia
I usually chose to stay in "IBIS" style hotels wherever I travel as I find them maintaining standard in term of cleanliness, reliable services, and very good location for getting around town, affordable room prices. But Ibis Novena Singapore was a let down. First the location is not centrally located as claimed, it's quite a walk to the nearest subway station. Secondly the breakfast was quite poor, few choices and taste poor. Thirdly the services were not at all helpful. The reception staff gave answer when asked but not at all showing help to facilitate guests stay. For example, when I had to change the room to a different type of room on the next day of stay. The information I received was "you have to take your bags to check out first and then check-in to another room!!! Funny but no so funny.View management response »
Management responseDear Guest, Thank you for taking time to share your experience with us at ibis Singapore Novena. We were deeply disappointed that the stay with us was not up to your expectations. We will take a note on our staff experience as well as the areas we can improve for the breakfast. We also would like to discuss further and would appreciate if you can send me an email to H7451-FO@accor.comWe thank you for sharing your concern with us and hope to hear from you soon. Thank you, Warm Regards, Chris Yang,Front Office Manageribis Singapore Novena.
6th August 2013, Avi_107, Melbourne, Australia
Overall worth for the money, location is central to most tourist attraction and accessible to all transportation. Staff are friendly and willing to assist you to make your stay enjoyable. Only negative is the room is smaller in size and suitable for couples only. Recommend the hotel for others.View management response »
Management responseDear Guest, Thank you for your time to share your experience with us at Ibis Singapore Novena. We are glad to see the effort of our staff made your stay enjoyable and we thank you for your recognition to our friendly staff. I will share this comment with the team and it will certainly be a great motivation for our staff to continue with the good services with a big smile to make our guest feel more comfortable and enjoyable. Thank you again for your positive comment and recommendation to others and we look forward to welcoming you again for your next visit to Singapore!Warm Regards, Guest Services Team Ibis Singapore Novena
4th August 2013, 323jon, Singapore, Singapore
Clean. Good. Spacious. Breakfast included.Soundproof not enough. No replenishments of coffee and tea.Noise from outside. Not convenient to MRT, no points to get a cab. Neighborhood and community areaView management response »
Management responseDear Guest, Thank you for your time to share your experience at Ibis Singapore Novena and we appreciate your compliments to our hotel cleanliness. However, we apologise that the teas and coffees were not replaced as well as being disturbed by the noise from outside of the room and we will take a note to improve in the future. We thank you again for your valuable comments and hope to see you for your next visit to Singapore. Sincerely, Guest Services TeamIbis Singapore Novena
"Not Near MRT Station"
23rd July 2013, Azanips, Kuala Lumpur, Malaysia
The hotel is about 10 minutes walk from the MRT station, not recommended if you have heavy bags to carry. The hotel offers one-way shuttle from the hotel to the MRT station only. They should pick up passengers on their way back to the hotel instead of driving an empty van back each time.View management response »
Management responseDear Guest, Thank you for your time to share your experience with us and we take a note on your comment.For further inquiries about the hotel shuttle bus for your future visit please contact me via email to H7451-FO@accor.com. We are more than happy to assist you further. Thank you again for your comment and we hope to welcome you again! Warm Regards,Chris Yang Front Office Manager Ibis Singapore Novena
"Basic room, a quiet part of town. Very friendly and helpful staff and good restaurant."
21st July 2013, Dwint62, Tokomaru
A basic but comfortable room. The hotel is in a quiet part of town. The staff are very friendly and helpful staff. The restaurant had good food and reasonably price meals. The MRT is only five minutes walk away.View management response »
Management responseDear Guest, Thank you for your time to share your experience at Ibis Singapore Novena and we are glad to see that our staffs were helpful and friendly as well as you enjoyed our good food at reasonable price. We thank you for your compliment and I will share with the team that will serve as a great motivation to provide a memorable stay for our guests. Thank you again for your stay and we look forward to welcoming you. Warm RegardsGuest Services TeamIbis Singapore Novena
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.