Hotel - Mercure Bordeaux Centre Gare Saint Jean Hotel
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Mercure Hotel

Mercure Bordeaux Centre Gare Saint Jean Hotel

28-30 rue Tauzia 
33800  BORDEAUX
FRANCE

600 reviews
TripAdvisor Rating Based on 600 reviews
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From 104.49 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 8  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 8  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-21:45
    • Opening hours : Week-end FERME VENDREDI

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Choose a Standard Room with a king-size bed or two twin beds, all stylishly decorated and offering the same level of comfort and range of services.

  • 99 rooms
  • 99 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV with VCR
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Bordeaux Centre Gare Saint Jean Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 600 reviews

Brian K 2015/11/27
« Comfortable stay, friendly and helpful staff »

Our room was modern and comfortable, quite spacious for a city hotel. It was also quiet, being at the back of the hotel. I imagine rooms on the front could be noisy since the trams pass the door. Our only problem was that the heating/air conditioning did not work. They gave us a portable oil-filled radiator. Nice to have small bottle of water each day, but the courtesy tray is unnecessarily mean - paper cups, wooden stirrers, one milk portion per day (for two people), biscuits random - a lost opportunity to make us feel welcome. All the staff we encountered were friendly and helpful. Breakfast was excellent - a buffet with a wide choice and good ingredients. Quite expensive, so best to find an inclusive deal as we did. Appreciated the self-service coffee machines. Hard to spread butter and jam with a pointed steak knife. Like many hotels, cold plates for hot food. We had a car, so the garage beneath the hotel was a great advantage, but quite expensive at £12 per day

Mercure-Gare-St-Jean, Réceptionniste at Hotel Mercure Bordeaux Centre Gare Saint Jean, responded to this review

Dear Customer, Thank you for choosing our hotel during your stay in Bordeaux, and for taking the time to give us your opinion. We are delighted to see that our rooms, our breakfast and our staff have been with the heights of your expectations. We greatly appreciate your feedback, as they allow us to improve constantly. We apologize for the inconvenience you encountered with our heating system. We have made every effort to resolve this issue since your visit. Thank you once again for your review and we look forward to welcoming you again during your next visit to Bordeaux. Best regards Lamia

ClarenceM404 2015/10/15
« Comments on the Mercure Hotel-Gare St. Jean »

1. Front Desk very good with one exception, a young lady who did not want to hear another complaint, especially about poor Wi-Fi connectivity. 2.The property is in shabby condition. 3. Very slow Wi-Fi

Arnold1004 2015/10/10
« Very Handy to Railway »

This is a good hotel if you want to be close to the Gare Saint Jean in Bordeaux. You can easily walk to it. The hotel rooms are spacious with all modern cons. and service is good. WiFi works well. It is also a convenient place to get a taxi to and from. This can be difficult in Bordeaux.

Mercure-Gare-St-Jean, receptionist at Hotel Mercure Bordeaux Centre Gare Saint Jean, responded to this review

Dear Sir, We thank you very much for this great comment you’ve left about your experience in our Hotel. We are very glad to notice that you’ve appreciated our facilities and services. It would be our pleasure to welcome you again. Best Regards Lamia

martinscibb 2015/10/07
« Good Hotel, that's it. »

Friendly, fast check in. Very convenient to reach from the Central Station, in walking distance, even with a bigger suitcase. Tram (cheap fares - EUR 1.50) stops nearly in front of the hotel, alternative restaurants near by. Good, but expensive breakfast buffet. Only little noise from traffic.

Mercure-Gare-St-Jean, Receptionist at Hotel Mercure Bordeaux Centre Gare Saint Jean, responded to this review

Dear Guest, We thank you for choosing the Hotel Mercure Gare Saint Jean for your stay in Bordeaux. We are glad to read that you’ve enjoyed your experience in our establishment. We noticed that you mentioned the street noise, we apologies for this inconvenience and we can suggest, for your next visit, to ask our receptionist for a room facing the courtyard, which is quieter. We would be happy to welcome you again, Best Regards Lamia

George T 2014/12/28
« First and last »

Not in a great part of town....we watched a car being stolen 100m from the hotel. Nightime staff were not friendly at all. The corridor to our room was very smelly, however the room was nice and functional. The info in the room stated room service available until 2330hrs, however at 2145hrs it was already closed. The breakfast was basic but the breakfast staff were worse. Only one member of staff was friendly and that was the receptionist on the morning we were leaving.

Mercure-Gare-St-Jean, Responsable Hébergement at Hotel Mercure Bordeaux Centre Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. We are very sorry to realise you were so disappointed about our services and we deeply apologize. Be sure we have already established new measures in order to solve any remaining problems especially regarding the smell of the corridor and our staff who didn't make you feeling well. About the car, we've never heared / seen any car stollen before this time. It's not something usual here. Hoping nevertheless to have the pleasure to welcome you again in our hotel. Yours faithfully, Laure-Anna (Guest relations manager)

Tassos_Greece 2014/07/03
« Not as expected!! »

A 4 star hotel with no mini bar or fridge. When I asked for one they told me that there is no mini bar in a basic room. I thought that was a standard when you choose a 4star hotel. I was informed for the breakfast cost at check out time, not at check in. Free Wifi with no coverage in my room.

Bell301 2014/07/02
« Convenient hotel »

The hotel is 5 mins walk from the train station and 1 min from the nearest tram stop so was convenient for getting around. The Hotel staff were courteous and helpful. The room was clean,quiet and good size.

Mercure-Gare-St-Jean, Responsable relations clients at Hotel Mercure Bordeaux Centre Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards.. Looking forward to welcome you again in Mercure Bordeaux Gare st jean, Yours faithfully Laure-Anna Front desk manager

Caroline M 2014/01/10
« stay »

very pleasant stay with everything in place and no need to ask for anything. But the staff were excellent and helpful when chit chat became questions about where to go and eat, shop etc. They were very informative and helpful. Room really nice and breakfast was great too,

CarolO36 2013/07/22
« Very disappointing. Choose another hotel! »

We chose to stay here for one night because of proximity to station. Also I am a platinum Accor Club member. We thought that the Mercure chain was a level up from The Ibis chain. We arrived late at night and did not have a friendly welcome! My husband has recently had a knee replacement and was given no help with luggage. There were several steps at entrance and there was a chair lift which was broken. Reception were completely indifferent. We had to struggle on our own. Room itself was adequate, however, it was stiflingly hot. Temperature that day was in 30s. There was air conditioning, but it was making no impact on cooling the room. We tried to put it on maximum but after half an hour still made no difference. We rang reception and someone came to look at it. He said it was working and shrugged and said it was the environment. Consequently we had terrible night's sleep. Breakfast in morning was very poor for the price-limited choice and a small amount of overdone scrambled egg left. There were no staff around. On checking out, we made some comments and reception man was not interested. Generally the staff were bordering on rude. It was certainly no advantage being a platinum member. It has put me off staying at another Mercure hotel! The room rate was £126 without breakfast. We had a special 50% discount which was an offer at the time. I would have been very reluctant to have paid full price. I do not recommend this hotel!

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