Hotel - ibis Medellin
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Ibis Hotel Hotel

ibis Medellin Hotel

Calle 20 N 44 16 
5001000  MEDELLIN
COLOMBIA

983 reviews
TripAdvisor Rating Based on 983 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • OLAYA HERRERA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms are designed in a standard layout. Each room has a television with remote control, safe, hangers, extra pillows and private bathroom.

  • 216 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis Medellin

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 983 reviews

123456turkey 2017/03/07
« Poor reception »

Early check in means Nothing.you have to wait.they couldnt understand the confirmation letter.they insiste to take more about 150000 cop.when ı showed the confirmation letter.at the end from the back of the reception somebody! Said the confirmation letter of the İbis is right......room is nice.bed is confortable.situation is Good.breakfast is perfect.

Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. This feedback like this help us to improve our service. We hope to welcome you back to our hotel very soon!

lunualom 2016/12/20
« Bad service at reception »

The receptionists were very rude and made a simple booking very complicated. Every time I had to repair my ròom card to use elevator, twice a day, they were talking to the phone or between them. Verythromycin unpolished. Bad service.

Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

andrestapias 2016/10/22
« Good hotel but has some issues »

Ibis has a nice hotel in Medellin, in a great location by the river. Simple rooms, but they feel so enclosed I always need to open the windows to freshen the air. Bathrooms can use an uplift, they feel old. And a minifridge would be soooo useful...

Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Acunay 2016/07/14
« Average »

Room key didn't work properly. Had to change it multiple times. No iron on the room had to go the 6th floor next to the elevator to iron My clothes... Very uncomfortable . Restaurant only offer Buffett option for dinner, which it was too much

Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review

Thank you for taking the time to tell us about your experience at the ibis Medellin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

elchavo315 2016/01/20
« Excellent choice »

I found the Ibis Medellín to be an excellent choice for a hotel. My check-in was completed rapidly and politely. The hotel is super clean and gleaming. The location was convenient for what I wanted to do, and the Museo de Arte Moderno de Medellín (MAMM) is right beside it. There are several eateries across the plaza and behind the hotel. I requested a room higher up and it was super quiet. The room itself was quite large (in Europe I've stayed in Ibis Hotels where the rooms were smaller). I have no complaints about my stay at the Ibis Medellín.

Hotel Ibis Mede... C, Director de Recepción at Ibis Medellin, responded to this review

Dear We very much appreciate your comments regarding your stay at the ibis Medellin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Silvio G 2015/05/18
« Staff at the reception »

I do agree with some other visitors that the staff at the reception is rude, sometimes arrogant as well. When I made the reservation I wrote that I will arrive earlier, after a 30 hours traveling. When We arrived the lady at the reception did not have other customers. I told here that we made a reservation with the information for early check in. She did not have any idea about my reservation. It took 45 minutes until we had the key. The next day I wanted to talk to the manager. Nobody wanted to talk to me. After 3 days waiting the manger in charge took some time to talk to me. They really don't mind to get another bad comment in the web. Rooms are small. That's IBIS standard.

Hotel Ibis Mede... C, Director de Recepción at Ibis Medellin, responded to this review

Dear , Thank you for taking the time to tell us about your experience at the Ibis Medellín. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

mjose13ga 2015/05/06
« Excellent hotel for business travelers and tourists people »

This Hotel is well located in Ciudad del Rio cerca de El Poblado and 2 metro stations estacion Poblado and estacion Industriales,about 8 blocks away,also centro comercial Premium Plaza is ashort ride by taxi,the girls at the fron desk and restaurant are very kind and friendly,the security of the Hotel is A+,guards 24 hours,and you need a guest car to access the elevators,also the Hotel is new and the wiew from the rooms is excellent,I recoomend this Hotel not only for the price,but also from the amenities,taxis and internet access are available 24/7,I wiill stay here my nex stay in Medellin next month,I like the Ibis Hotel chain.MARIO

Hotel Ibis Mede... C, Director de Recepción at Ibis Medellin, responded to this review

Thank you for your comments, we hope to see you again in our hotel.

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