Mercure Lyon Centre - Gare Part Dieu hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,073 reviews

Mercure Lyon Centre - Gare Part Dieu hotel - Image 1
Mercure Lyon Centre - Gare Part Dieu hotel - Image 2
Mercure Lyon Centre - Gare Part Dieu hotel - Image 3
Mercure Lyon Centre - Gare Part Dieu hotel - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Direct access to the Part Dieu TGV train station and 25 minutes from the airport

  • Close to public transport links (bus, metro, tram, Rhônexpress)

  • Family Rooms for up to 4 people

  • Smart TV

  • Easy access: LDLC Arena & Groupama Stadium for concerts & sporting events.

Our accommodation(s)

Hotel location

Mercure Lyon Centre - Gare Part Dieu hotel

50 rue de la Villette
69003 LYON
France

GPS:45.759757, 4.861475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

LE VIN GOURMAND

Wine bar with simple, homemade, fresh and quality food. Cozy and pleasant atmosphere. Menus of the day, à la carte menu and glasses of fine wine accompanied by luxury tapas

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,073 reviews

TripAdvisor Rating  4.5/5  1,936 reviews

Certificate of excellence 2023

Good Stay

Customer review rating 4.0/5

Rd Business - Confirmed reviews ALL

I've stayed at this hotel several times, both pre and post pandemic. Usually have had no issues, however, this time I had some of my contacts inform me that they had tried to reach me several times by phone but the people answering were not able to locate me as a guest. Unfortunately after a day and a half them calling the hotel a few times, finally after 4 tries - someone at the front desk was able to direct the call to my room. I wonder what the issue could have been since I am a registered Accor member and frequest guest at this hotel.

Dear Sir, Thank you for taking the time to share your feedback regarding your stay at our hotel. We are sorry to see the inconvenience caused by the phone, but we are happy to see that you still had a pleasant stay at our hotel! My team and I are very sensitive to your assessments, they encourage us to maintain our efforts so that the service we provide best meets your expectations. We hope to have the pleasure of welcoming you again for a future stay in Lyon. Best regards, Florian BEGOC Operations Manager

Great Location and great service

Customer review rating 5.0/5

Pat P. Business - Confirmed reviews ALL

Staff were friendly and helpful. They were always pleasant and easy to deal with. The restaurant was great with nice food.

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre - Gare Part-Dieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian BEGOC Responsable d'exploitation

Yes good location

Customer review rating 5.0/5

Johnny H. N. Couples - Confirmed reviews ALL

With the price I paid, no any amenities in room as razor, body lotion, comb etc…

Monsieur N., Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Nous sommes désolés de constater la gêne occasionnée par le manque de produits en chambre. Nous venons d'obtenir un label écologique, nous avons donc diminué nos petits produits d'accueil en chambre. N'hésitez pas à vous rapprocher de la réception ouverte 24h/24h qui pourra vous donner des produits d'accueil à la demande. Nous sommes heureux de voir que vous avez tout de même passé un séjour agréable au sein de notre hôtel ! En espérant avoir le plaisir de vous accueillir de nouveau pour un futur séjour à Lyon. Bien Cordialement, Toute l'équipe de l'hôtel Mercure Lyon centre Gare Part-Dieu.

Situation

Customer review rating 5.0/5

Etienne D. K. Couples - Confirmed reviews ALL

Belle situation. Personnel impeccable. Chambre 10/10.

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Toute l'équipe de l'hôtel Mercure Lyon Centre Gare Part-Dieu. Florian BEGOC Responsable d'exploitation

Very disappointed

Customer review rating 2.0/5

Anne R. Solo - Confirmed reviews ALL

Three sleepless nights due to the impossibility of reducing the room temperature even with the air conditioning on minimum and a duvet so hot that even me who is on the cold side couldn't endure it. No way of opening the window overlooking the railway station with trains passing all night. With the tea facilities two miserable cardboard cups which one can't hold in the hand when full of hot water. Two tiny pot of Gloria milk which is not suitable for tea and anyway all kinds of fancy teas, only two proper sachets in four days. Had to drink decaff. The first day the hanging list for breakfast in the room was not collected although hung at 7.00pm. Choice for breakfast in the room very limited, not worth the price. Nice makeup mirror which you can't use if you are short. Part of the staff very kind and smily, some much less. The Wi=Fi doesn't have a password so that the device kept telling me it was unsecure network. I was assured by the staff it was secured but it is very unnerving. Was expecting four days of peace and quiet in a renowned hotel, am still very disappointed.

Dear ANNE MARIE R., Thank you for your stay. I am sorry to read that your stay did not give you complete satisfaction. Have you informed reception about the heat in the room? I will take into account your comments concerning the equipment in the room. I hope to have the opportunity to welcome you back to our establishment in order to regain your trust. Yours faithfully, The Management.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 808 reviews 9.2/10 Location
  • 1,190 reviews 8.6/10 Room
  • 1,033 reviews 9.1/10 Service
  • 12 reviews 7.1/10 WiFi
  • 758 reviews 8.9/10 Comfort
  • 443 reviews 8.1/10 Breakfast
  • 300 reviews 8.6/10 Cleanliness
  • 38 reviews 8.8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Lyon