Hotel addressRue Harroun Errachid
How to reach the hotelGPS :N 31° 37' 18.30'' W 8° 0' 10.10''
Contact the hotel
- Tel. (+212)524/425600
- Fax. (+212)524/420505
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Sofitel Marrakech Palais Imperial - hotel reviews in Marrakech
Hotel code: 7335
Accorhotels.com customer reviews in partnership with TripAdvisor
"Sofitel Marrakech Palais Imperial"
30th January 2013
I stayed here on a weekend visit to Marrakech to run in the Marrakch Marathon. It was a great choice of hotel for this as the start/finish of the marathon was only a 5 minute walk away. Although outside the city walls they are within sight and it will only take 15/20 minutes on foot to reach the Koutoubia and the main square. The hotel grounds and 2 large pools are very well kept and the water was crystal clear with loads of comfy loungers and beds to sit out in the sun around the pools. The meals seemed a bit pricy but you can't fault the breakfast for quantity and quality.The one downside was that I left my running kit on the hotel balcony (room #322) and despite sending 2 or 3 emails to see if it can be returned I have yet to hear back from anyone at the hotel - not great customes service.View management response »
Management responseDear Guest,Thank you for your feedback and taking time to post your comments. We reviewed your comments regarding your stay with us at Sofitel Marrakech Palais Impérial. We do take all comments seriously and really appreciate in details all the feedback we can get. We really apologise for the misunderstanding with problems you had encountered.Your comment is very important to us and we will make sure to share it with our teams.Again, thank you for the comments which will help us in our ongoing efforts to improve our service. Sincerely.M.Ahmed Benkirane
7th January 2013, Nikki G, Saint-Emilion, France
Wonderful stay, great heated pool and wonderful Staff.. We will be back..A Fab place to stay in Marrakech with easy access to the Medina.. The suites 101 and 105 were perfect for 2 families.. Breakfast is amazing with everything you could possibly want.
27th July 2011, Kos
This Hotel is very good in all aspects.All the staffs seem to believe that they are working for a very high class hotel.The restaurant people are very friendly,and it was really imposssible to believe that this hotel is in noisy city of Marrakech.Everything works as I expect.
"Great hotel - fine location."
18th November 2010, Stockholm, Sweden
Good food, excellent garden with 2 pools. Very service minded.